Cina: hotel con spa nella provincia di Taiwan

Il nostro soggiorno è solo ok. non così grande come previsto. è arrivato prima del 1 maggio vacanza così ci si aspettava di lasciare l'hotel a 12pm.

The only good thing this hotel offers you is a stunning view of the Kaihsiung skyline, however cleanliness and staff could be improved. The hotel says it is a 5 star hotel, but in fact it only offers 3 star experience; hotel staff looks not welcoming, the rooms are quite outdated, the aircon cannot be switched for heat - it was super cold in the room and they turn the aircon for you before you check in - why? It is 15 degrees outside, why your aircon is at freezing mode?

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Exceptional Stay at Hotel Royal Hsinchu: A Standout Choice for Business & Leisure My recent visit to Hotel Royal Hsinchu (Hsinchu, Taiwan) exceeded all expectations, with flawless performance across every critical metric for a luxury hotel stay. Here’s a detailed, verified review organized by your requested criteria: Cleanliness (9.4/10) The hotel sets an immaculate standard. Guest rooms—including spacious beds, sleek干湿分离 (wet-dry) bathrooms with smart toilets, and city-view windows—are wiped down thoroughly daily, free of dust, odors, or stains. Public zones (lobby, restaurant, pool, and gym) are continuously maintained; even high-touch surfaces like elevator buttons and doorknobs are sanitized regularly. The entire property is smoke-free, ensuring fresh air throughout, with no musty smells common in older luxury hotels. Location (9.3/10) Perfectly positioned at No.227, Section 1, Guangfu Road, right on the doorstep of Hsinchu Science Park (ideal for business travelers). It’s a short drive to freeway interchanges, Hsinchu High-Speed Rail Station, and downtown shopping/dining districts. The free shuttle service connects guests to the science park, HSR station, and key local spots, eliminating transit hassle.桃园国际机场 (Taoyuan International Airport) is about a 40-minute drive away, while nearby convenience stores, cafes, and local eateries are within walking distance. Service (9.5/10) Attentive, professional, and warm—this team goes above and beyond. The doormen greet you by name after check-in, front desk staff handle requests (room upgrades, late check-out, local tips) quickly and politely, and multilingual support ensures global guests feel at ease. Bellhops assist with luggage promptly, breakfast attendants refill stations proactively, and housekeeping is discrete yet thorough. The staff’s willingness to personalize your stay (e.g., arranging birthday amenities) truly elevates the experience. Amenities (9.0/10) The hotel offers a comprehensive suite of luxury facilities. Guest rooms come with free high-speed Wi-Fi, premium linens, mini-bars, welcome drinks, and in-room safes. The heated outdoor pool and sauna are perfect for unwinding after a long day; the fully equipped fitness center caters to health-focused travelers, and the Royal Beauty Salon provides relaxing massages and treatments. The on-site restaurants serve an impressive breakfast buffet (featuring both international cuisine and authentic ********* specialties) plus refined Chinese, Japanese, and Western dining options. Additional perks include free parking, business center services, family-friendly rooms, and adapter/board game rentals. Final Verdict Hotel Royal Hsinchu is a five-star gem that balances luxury, practicality, and genuine hospitality. Whether you’re visiting Hsinchu for work (especially at the science park) or exploring the city’s culture and food, this hotel delivers an outstanding stay with zero compromises. I can’t recommend it highly enough and will definitely return on my next trip to Hsinchu.

Voto: sei stelle ⭐️⭐️⭐️⭐️⭐️⭐️ 1. La camera era estremamente pulita e confortevole, con un'esperienza di soggiorno davvero ottima. Le lenzuola e i piumoni erano immacolati e l'accappatoio aveva un profumo delizioso! 2. Il servizio alla reception è stato eccellente, ci hanno aiutato a chiamare i taxi e a prenotare i ristoranti. Tutti i membri del personale sono stati fantastici, in particolare il ragazzo del caffè. Il caffè che prepara è delizioso, chiunque soggiorni in questo hotel deve assolutamente provarlo☕. Ho bevuto un Americano caldo e ne ho ordinati cinque o sei dal mio arrivo fino al check-out 😂. Di solito macino i miei chicchi di caffè a casa, quindi sono piuttosto esigente in fatto di caffè. 3. La posizione è eccellente, ci vogliono solo 10 minuti a piedi per raggiungere Sogo, senza bisogno di prendere un taxi. Ci sono molti ristoranti, negozi di bubble tea e minimarket nelle vicinanze. 4. Il prezzo è conveniente. Considerando il livello di servizio, la pulizia, la posizione e l'esperienza complessiva, questo prezzo è davvero piuttosto economico rispetto ad altri hotel. Quindi lo consiglio vivamente! Questa esperienza di soggiorno è stata davvero superba 😋

Il miglior hotel del mio viaggio a Taipei, davvero degno del suo status di progetto di punta di Regent e di classico hotel *********. Il servizio executive è stato professionale e attento, e anche il cibo nell'executive lounge era eccellente. Mentre l'esterno dell'hotel mostra segni di invecchiamento, gli interni incarnano perfettamente gli standard di un hotel di lusso. Anche la superba esperienza culinaria e l'esclusivo modello di business della boutique lounge mi hanno lasciato un'impressione molto profonda.

L'hotel era pulito e confortevole, e la posizione era ottima, vicinissima alla stazione MRT di Xiaonanmen. Nelle vicinanze c'erano anche negozi di prima necessità come Carrefour, una farmacia e un 7-Eleven, il che era molto comodo. La colazione dell'hotel era deliziosa, con una buona varietà di cibi, e i bambini l'hanno adorata. L'hotel offriva anche caramelle gratuite al piano terra ogni giorno, che erano la parte preferita dai bambini. Hanno già detto che torneranno in questo hotel la prossima volta che verranno a Taipei perché si sono trovati benissimo! 😊👍🏻

Il check-in e il check-out rapidi, la custodia a casa rispondente, il personale amichevole.Tutto ciò ha fatto una buona esperienza di soggiorno. La colazione è molto raccomandata.

È una camera da letto standard, molto spaziosa e confortevole, mi piace la nostra doccia più (privacy e pulizia) rispetto alle strutture per il bagno e l'abbigliamento sul 17° piano. La stazione di metropolitana vicina richiede 7-10 minuti a piedi, che è accettabile. L'hotel dispone di 2 ristoranti, ma preferiamo cenare. L'hotel non ha una sala fitness/studio. Invece ho pagato NT$100 per andare al centro fitness vicino. Non è così conveniente per gli ospiti dell'hotel. Dovevo considerare di creare la propria sala fitness, la mia umile opinione.

Sweetme Hotsprint Resort è un fantastico luogo per rilassare e ricarregare. La posizione è eccellente, a pochi minuti’ a piedi dalla stazione Xinbeitou e convenientemente vicino a molti ristoranti. Una delle principali caratteristiche del soggiorno è stata l'esperienza di spa. Gli ospiti possono godere sia della primavera calda privata in camera che delle strutture di spa pubbliche. La stanza era pulita, spaziosa e concisa per il comfort. Il pranzo è stato un altro punto forte, con una buona selezione di cibo per iniziare il giorno giusto. In generale, Sweetme Hotsprint Resort offre un'esperienza ben arrotondata con grandi strutture, una posizione di prima qualità e un'atmosfera rilassante.