Cina: hotel con parcheggio nella provincia di Taiwan

Hotel situato in un grattacielo di fronte alla stazione ferroviaria di Taipei. Zona comodissima per tutte le attrazioni. Camera spaziosa con bagno privato. Molto accogliente!

Grand hotel. Family friendly with connecting rooms. Staff are helpful...only a minor hiccup with housekeeping but after some nudges they fixed the issue professionally. Breakfast buffet is top notched.

Molto soddisfatto!Il servizio della ricetta è molto buono. Ci sono piccoli cucchiai e bevande in attesa.L'hotel ha anche trasportato le mutande, minibar e bevande sono gratis, e il volume di consegna delle bevande!La colazione è molto ricco!Ricorda il dolce ～

Posizione centrale, bella struttura, camere moderne e pulite con vista fantastica, personale gentile e disponibile.Fatto l‘upgrade della stanza ho trovato il caffè in camera, ma nella camera precedente c‘era solo il bollitore e nessuna dotazione extra, neanche l‘acqua. Onestamente per il prezzo pagato l‘ho trovato un po‘ fastidioso. In generale comunque consigliatissimo

L'hotel dispone di un bus navetta direttamente dalla ferrovia ad alta velocità Zuoying all'hotel (prenotare in anticipo con l'hotel). La camera ha un letto abbastanza grande, una vasca da bagno e un bagno con doccia e viene fornita con detersivo per il bagno. Accanto all'hotel c'è Kenting Street, comoda per mangiare e bere. L'hotel offre molte scelte per la colazione, il cibo è delizioso e c'è anche un distributore di acqua frizzante. In piscina non c'è nessun galleggiante, solo un salvagente. C'è un passaggio direttamente collegato alla spiaggia dall'hotel. Potete portare i vostri teli da piscina direttamente in spiaggia, il che è molto comodo. Ci sono anche ombrelloni e sdraio in spiaggia e si vendono bibite e birra. Caesar Hotel è un hotel che fa venire voglia alle persone di tornarci.

L'hotel è relativamente pulito. Rimase in una camera singola con un letto semi-doppio. Dimensioni decente ma non si è reso conto che era dietro gli ascensori, poteva sentire l'ascensore spostarsi attraverso il giorno. La posizione della testa del doccia è piuttosto cattiva. Non è in un angolo è molto simile a spray direttamente nel vostro corpo. Sarebbe bello se potessero affrontare questo. È a 15 minuti a piedi dalla stazione di metro, quindi non chiuso. C'era anche un cazzo nel bagno.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

The hotel is ok but the room is big. The restaurant in the hotel is a must try. My daughter LOVEs every dishes she ordered. She said, this is the best food she had in Taiwan, so we had two dinners at the hotel. The location of the hotel is not great! We couldn’t get into the local buses to go to Xitou nor to Taichung because the buses were full from the original starting point. However, the hotel offers fare shuttle service to and from Xitou but not Shanlinxi. The front desk lady drove us to Xitou, she was GREAT and very accommodating, she took us to Xitou bus station outside of the normal schedule hours so we can catch the bus back to Taichung. We would come back again with our car to get to different areas in Xitou again.

Amore l'acqua calda di primavera nella stanza. Bagno molto spazioso, con doccia separata. Vieni a visitare di nuovo se ho la possibilità. Il pranzo all'hotel è medio, può essere meglio. Molto veg, tuttavia, Sospetto che le vegetali non siano pulite correttamente, tutta la salsa di cacca è stata servita 1/8. Non mangio come quella a casa.

I write with much disappointment on your lapse in hotel service. I checked in on 3/12/25 and my son caught a cold. I was at the hotel lobby at 1.5hrs earlier requesting for a check in but it’s allowed. My son and I were left to rest n sleep at the lobby. No one came to us or any empathy shown at all. The next day as my son was unwell n resting in the room, there was dragging sounds that can be heard from the room which lasted for about an hour plus. I called the reception and was told that there is no guest staying above my room 701 nor beside us. My hair stands and immediately requested for a change of room. Without empathy, the reception told me that it could housekeeping upstairs. I was even more puzzled n worried why is there housekeeping where there is no one staying above my room n beside my room? The reception mentioned that they will check again even though I requested for a change of room a few times. Finally, a lady who came to ‘help me’ change room. She given me a doubtful expression and asked me if the dragging sound is still there with no empathy. Thankfully after she asked, there are dragging sounds are heard. She was standing in my room to only see me scramble to pack my things with no apology or empathy. To make things worse, she asked me what time I want to have my breakfast the next day. I really do not appreciate the question when I busy packing my things to a new room. I was later told by the in charge for that day named Connie that the staff are trained not to help guest with their luggage. So is this the reason to show no empathy to your guests by asking the guests' breakfast timing? The lady brought me to third floor but I do not feel good at the walkway as super dark and eerie feel and requested for another room. On my final day staying at the hotel, I was given a call half an hour before 11am to ask to check out of the hotel. I had never encounter such thing before. It then brings me the question whereby if your check in time is 6pm and your check out time is 11am, why then there is a need to rush guests out of the hotel? The hotel will have ample 7hrs for housekeeping. Also, if the room beside my room 701 n above unit has no guest staying, why is it that I cannot check in early on the day of arrival on 3/12/25 where my son is not well? Even more shocking to me, during checking out of the hotel, I was given a document saying that I purchased laundry item which I did not. Imagine if it’s a confidential document that the staff reveal to a wrong guest? This is totally not professional. I requested for the names of staff and the email for me to feedback to the management but they are not willing to do it. I was standing at the front counter in the cold wind for 10 minutes requesting for it. It's really ridiculous! Later, the in charge that day named Betty finally succumb to my request but repeat rudely her name to me. It's such a shame that the hotel is such a good location but I will seriously reconsider or even recommend anyone to stay in there again I hope to hear from you on the above mentioned. Thank you.