Canada: hotel con spa nella provincia di Ontario

We had a great stay. We got accommodate at newly renovated room on high floors. The location is at the heart of Ottawa, and it's very close to all the famous attractions. It will be even better when the renovation is done.

Il servizio è fantastico alla reception. La custodia è molto in punto. Controllo regolare in corso e il mio soggiorno di 5 notti - tutta una buona esperienza. Speciale grido al campanello - Endries che è stato molto utile per tutta la mia permanenza. Non solo consiglia una grande tour Niagara, ma anche aiuta con raccomandazioni di cibo intorno all'hotel, i miei bagagli e anche il trasporto di pick-up. - E' un ottimo servizio. L'unico lato inferiore è stato la costruzione in corso davanti all'hotel. Quindi tutto l'auto cade o prende il furgone è al retro dell'hotel (strada di legno). Ma è tutto a posto. Non è una grande questione. Non si può sentire la costruzione dalla stanza nemmeno.

We've enjoy our stay in this resort specially our kids. We love our room, theres microwave and dining table + chairs. Staff are friendly and very welcoming. Water park is beautiful and safe theres a lot of lifeguard in every corner. Theres 2 small jacuzzi but we never try, you have to wait for your turn. Very good location, theres a-lot of nearby shops and restaurants.

The hotel looks like a fancy mountain lodge. Everything was very clean and the room was incredibly spacious. 15 minute walk to the incline railway down to the falls. Excellent on site restaurant.

Il check-in è stato molto lungo mentre il loro sistema si chiudeva alle 3:00 e ci sono voluti circa 20 minuti per iniziare. C'era solo un ascensore che lavorava e non poteva andare al pavimento con le scale, come l'ombra ti ha mandato fuori. Le letti erano confortevoli e molto spazio nella stanza della nostra famiglia di 4. La decorazione è molto datata. Purtroppo, la doccia non era pulita correttamente e ci erano capelli di corpo brutti sulle pareti.

Very clean and supportive staff they are very helpful. Very well organised & knowledgeable. The place is very tidy and easy access to the uber and metro. All the staff were very friendly and welcoming. They guided us for visiting all the attractions .

La posizione è molto buona. La vista dalla stanza è sul lago Ontario. Quando splende il sole, l'intero lago blu è fuori dalla finestra, il che è molto bello. Si trova a pochi passi dalla CN TOWER e dall'Acquario. Tutte le attrazioni del centro città che richiedono una passeggiata si trovano nel raggio di 5 km. Le strutture sono pressoché identiche a quelle degli hotel Westin in Cina, la differenza non è poi così grande.

Ho avuto così tanta fortuna di avere questa stanza che era perfetta per passare il tempo a catturare con i miei amici! La camera da letto era fantastica e il puliziatore era il più professionale che abbiamo mai incontrato! La posizione è proprio davanti al porto e probabilmente 5 minuti dalla stazione dell'Unione! Noi rimaniamo certamente

Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.

I stayed for three days with my daughter for a mom and daughter trip. Appearance is beautiful and desk staff was nice and helpful but I don’t think the room we stayed is appropriate for guests who pay for it. I chose this place for a free parking and close to YYZ. The room was incredibly small and structurally wrong for people to move inside the room. The washroom door fully didn’t open and the ceiling was very low so I had to be very careful not to bump my head to the ceiling. The room picture they posted on the website looked great and cozy but that isn’t important anymore if we can’t move around. One more, they had a wedding party on the second day and very loud music was on by 1 am and next day there was another party but it wasn’t that loud. You have to check if they have party guests during your staying before you book.