Regno Unito: hotel con piscina nella provincia di Warwickshire

Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!

La posizione e l'atmosfera di questo hotel sono davvero eccezionali, e lo consiglio molto. La vista era assolutamente incantevole, e il spa in loco con la piscina all'interno ha aggiunto un bel toccamento di relax al soggiorno. L’unico piccolo svantaggio era che non potevano fornire una tosse di denti su richiesta, e tutto il resto superava le aspettative.

Great location and facilities. Breakfast is very good. The building is a little dated and floors and walls thin so you hear every footstep from above but apart from that it's a great place to stay.

Grande posizione, e bellissime aree ~ parcheggio è stato difficile da trovare.  La stanza era pulita e temperata, con un letto fisso, il tempo era molto caldo, e anche se c'era un fan nella stanza il calore era stimolante e così caldo!  La piscina all'interno era una buona dimensione, ma era così incredibilmente calda nell'edificio, era difficile respirare!! (Aprite le porte per lasciare un po' di ossigeno!) Il pasto era buono, come il colazione la mattina dopo.  Molto costoso per un soggiorno mediocre.  Bella stazione di servizio in tutto.

Il personale era così amichevole e accogliente, siamo arrivati e le camere erano senza posto, tutto quello che ci serviva. Era un po'di odore di merda, ma è un edificio più vecchio non ha rovinato il loro soggiorno. Mangiavamo nel bar salone, il bellissimo personale era ancora grande. Abbiamo chiesto una stanza tranquilla, non ha sentito un soggiorno tranquillo.C'è una passeggiata naturale sul terreno, è stato bello per una serata prendere un po'di giro in un bel ambiente che io sarei rimasto lì

Questo hotel è un edificio del castello, l'ambiente periferico è buono, l'interno è più vecchio, il personale di servizio è ancora più entusiasta!

We enjoy staying this hotel especially for the convenient location with parking space. Join the hotel membership, you will enjoy the exclusive reserved area in the restaurant for breakfast and fast check in/ check out queue.

Bella stanza di gioco, ma scarsa qualità di pipistrelli rotti e attrezzature sono stati forniti.L'hotel è stato generalmente pulito e ben mantenuto. Veramente bello per le famiglie.Molto parcheggio gratuito.Grande colazione.

The hotel was lovely and the staff were professional, although they could have been slightly more friendly. The room did not have AC which was a big disappointment as we were very hot, but overall the facilities and spa was great.

Il rapporto di prezzo è molto alto. L'hotel è stato recentemente rinnovato, le strutture sono di prima classe!