The hotel is nestled in the mountains, and the morning views from our rooms were absolutely breathtaking. On a few mornings with light drizzle, a mist swirled around the mountains, making it feel like we were living among the clouds.
There was just one minor issue: the hotel initially wanted to charge 300 yen per person per day simply because it offers a public bath. As I’m not comfortable using such facilities, I didn’t visit the bath at all. However, at checkout, I was surprised to see an additional charge of over 1,000 yen for my family on the invoice. Although the amount was small, it didn’t seem fair to be charged for a facility we didn’t use. After I raised this concern, the front desk manager stepped in and kindly waived the fee.
Aside from this slight issue, my stay was wonderful and thoroughly enjoyable.
La stanza è di dimensioni normali e il materasso è abbastanza comodo.
La colazione era molto buona! Le verdure consegnate direttamente dalla fattoria sono freschissime. La sera gli ospiti dell'hotel riceveranno anche spuntini di mezzanotte gratuiti~
Non lontano da JR e vicino alla strada del cibo, è molto comodo mangiare.
Matsumoto non è lontano da Hakuba, ma è un peccato che mi sia fermata e non abbia avuto il tempo di fare shopping. Torna la prossima volta!
Yyd di riso all'anguilla vicino all'hotel~Shikimi Matsumoto Ekimae~
Sono rimasto con i miei amici dopo aver bevuto.
Ho fatto le procedure di entrata prima del bar, ma quando sono entrato all'ingresso, il personale della stazione sorrise, sono stato chiaro e chiaro, e posso completare le procedure con comodità.
Da quando sono tornato a mezzanotte, la stanza era molto tranquilla, dormo molto fino a mattina.
Inoltre, voglio usarlo quando tengo un bicchiere.
The staff was very helpful and professional. Before our stay, I inquired about shipping our luggage to the airport, and as we checked in they had information for me for when I needed to bring my luggage down. Also, I didn't need to do any of the paperwork (as I did at Karaska Hotel in Tokyo). The staff took care of everything for me. All I had to do was pay for it.
The hotel is connected to the train station via the Midori market place. From the second floor of the hotel we accessed the Midori market area where we purchased a lof of our omiyage(gifts for friends). The train station had about 4 floors of stores attached to it. We had breakfast at the train station -- a small udon stand. The location was very good and I would definitely book here again. The train station has a pedestrian bridge on the second floor that connects to the Don Quixote across the street. 2 km away is the Zenkoji Temple, where there is a shopping street and a large Buddhist temple to visit.
Our room was cleaned every day and they were very conscientious and very careful. They left a note saying that any cups with liquids are left as is just in case. There was three of us sharing a room with two singles and an additional bed. The room was spacious even with three of us sharing. There was a little table with two chairs on the side.
L'hotel ha una splendida facciata esterna e il personale della reception è cordiale. Sebbene la selezione del ristorante sia limitata, l'offerta per la colazione è piuttosto varia. Il noleggio dell'attrezzatura da sci è suddiviso in due categorie: ”Normale” e ”Alte Prestazioni”. Tuttavia, sono rimasto deluso dall'attrezzatura ad alte prestazioni, che era piuttosto usurata e aveva opzioni limitate. Spero che l'hotel possa offrire di più.
We had a wonderful stay at Mercure Nagano Matsushiro Resort & Spa. The hotel has a perfect balance of comfort, relaxation, and authentic local charm.
The staff were incredibly welcoming and attentive from the moment we arrived, making check-in smooth and stress-free. Our room was spacious, clean, and offered beautiful views of the surrounding mountains. Beds were comfortable, and the amenities were thoughtfully provided.
One of the highlights was the onsen (hot spring)—a truly relaxing experience after a day of exploring Nagano. The spa area was clean, well-maintained, and never felt crowded.
Breakfast and dinner at the hotel restaurant exceeded our expectations, with a great mix of Japanese and international options. The variety and quality of food made every meal enjoyable.
The location is also excellent for sightseeing. Being close to Matsushiro Castle and other historic spots gave us a deeper appreciation of the area, while still being a short drive from Nagano city center.
Overall, this resort is perfect for both families and couples who want to enjoy comfort, good food, and a true Japanese hot spring experience. We left feeling refreshed and would happily return again!
We recently stayed at this newly opened hotel, which, although located quite a distance from the city, exceeded our expectations in every way. Being part of a well-known hotel chain, we were confident in the level of quality, and we’re happy to say it lived up to its reputation.
One of the highlights of our stay was the onsen. It was incredibly clean, well-maintained, and provided the perfect way to unwind after a day of exploring. As soon as we arrived, we were greeted warmly with a welcome drink, which was a thoughtful and refreshing start to our stay.
For families with children, this hotel goes above and beyond. There were fun and engaging activities available specifically for kids, with small prizes offered to keep them excited and entertained. This thoughtful touch really helped our children stay engaged throughout the stay, and gave us some time to relax as well.
Even though the hotel is not located in the Hakuba area itself, it’s just a manageable drive away. We chose to stay here because the price was comparable to hotels in Hakuba, but with added amenities and a quieter environment. It turned out to be a great decision — we got the best of both worlds: a comfortable stay and access to skiing.
We booked two rooms and requested adjoining ones with a connecting door. The hotel was able to accommodate this perfectly, which made it so much easier for our family to stay together while still having enough space.
The breakfast, while somewhat limited in variety, featured fresh and high-quality local ingredients. The flavors were delicate yet satisfying, and it was clear the kitchen took pride in highlighting local produce.
Service was another strong point of our stay. Every staff member we interacted with was kind, attentive, and genuinely eager to help. From check-in to check-out, their warm hospitality stood out.
The hotel also offers ample parking, which is always a plus when traveling by car. Near the onsen area, there were vending machines for drinks and ice, as well as coin-operated washing machines. There were only three washers, which could have been an issue, but the staff managed it thoughtfully — when previous guests didn’t return promptly to pick up their laundry, the staff carefully placed their clean clothes in bags and stored them at the front desk to free up machines for others. That kind of proactive service really impressed us.
Overall, this hotel provided a peaceful and convenient base for our winter trip. With clean facilities, thoughtful amenities, family-friendly features, and excellent service, we wouldn’t hesitate to stay here again. Highly recommended for families or anyone looking to relax in comfort while being just a short drive away from Hakuba’s ski resorts.
If you’re visiting Nagano, this hotel is hard to beat for conveniencejust steps away from the Shinkansen station 🚄. The staff were incredibly friendly, accommodating our early check-in and even allowing a late check-out until 11am 🙌.
La colazione è stata una piacevole sorpresa con molte varietà e grande valore per soldi 🍳🥐. La stanza può essere compatta, ma è senza spot e ben mantenuta, rendendola un comodo soggiorno in generale.
Molto consigliato per i viaggiatori che cercano un hotel pulito, conveniente e a buon prezzo nel cuore di Nagano! 🏨✨
The room was large and we could see the suwa lake. The beddings were prepared by staffs and breakfast was also good. We could also enjoy the onsen downstairs. Also they let us check out an hour later. Perfect experience
Molto buono
29 recensione
8.8/10
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9.0/10
Ottimo
JJin Ki DadStaying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay.
Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort.
One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere.
Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates.
The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through.
The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon.
In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us.
In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.
UUtente ospiteWe recently stayed at this newly opened hotel, which, although located quite a distance from the city, exceeded our expectations in every way. Being part of a well-known hotel chain, we were confident in the level of quality, and we’re happy to say it lived up to its reputation.
One of the highlights of our stay was the onsen. It was incredibly clean, well-maintained, and provided the perfect way to unwind after a day of exploring. As soon as we arrived, we were greeted warmly with a welcome drink, which was a thoughtful and refreshing start to our stay.
For families with children, this hotel goes above and beyond. There were fun and engaging activities available specifically for kids, with small prizes offered to keep them excited and entertained. This thoughtful touch really helped our children stay engaged throughout the stay, and gave us some time to relax as well.
Even though the hotel is not located in the Hakuba area itself, it’s just a manageable drive away. We chose to stay here because the price was comparable to hotels in Hakuba, but with added amenities and a quieter environment. It turned out to be a great decision — we got the best of both worlds: a comfortable stay and access to skiing.
We booked two rooms and requested adjoining ones with a connecting door. The hotel was able to accommodate this perfectly, which made it so much easier for our family to stay together while still having enough space.
The breakfast, while somewhat limited in variety, featured fresh and high-quality local ingredients. The flavors were delicate yet satisfying, and it was clear the kitchen took pride in highlighting local produce.
Service was another strong point of our stay. Every staff member we interacted with was kind, attentive, and genuinely eager to help. From check-in to check-out, their warm hospitality stood out.
The hotel also offers ample parking, which is always a plus when traveling by car. Near the onsen area, there were vending machines for drinks and ice, as well as coin-operated washing machines. There were only three washers, which could have been an issue, but the staff managed it thoughtfully — when previous guests didn’t return promptly to pick up their laundry, the staff carefully placed their clean clothes in bags and stored them at the front desk to free up machines for others. That kind of proactive service really impressed us.
Overall, this hotel provided a peaceful and convenient base for our winter trip. With clean facilities, thoughtful amenities, family-friendly features, and excellent service, we wouldn’t hesitate to stay here again. Highly recommended for families or anyone looking to relax in comfort while being just a short drive away from Hakuba’s ski resorts.
UUtente ospiteHotel Indigo Karuizawa is clean, good and comfortable. Plenty of parking if you are driving. EV chargers both DC and AC are available.
The surrounding is beautiful. I suspect it would be even nicer in winter.
JJACKETpotLa stanza sembra un po'antica, ma il servizio di strutture è molto buono!E si può vedere la vista montagna, molto comoda.
Il primo piano del hall può prendere accessori di lavanderia gratis con zuppa di lavanderia e trovare una reception per prendere in prestito la bicicletta.
Rializza il mio desiderio di guidare in bicicletta in Giappone!
Molto lode!
UUtente ospiteAll'inizio di febbraio sono rimasto in questo hotel con mia moglie e due figli durante un viaggio di due notti a Karuizawa. L'hotel ha circa 100 anni e la sua reputazione è che John Lennon è rimasto lì. Il piano su cui gioca è ancora nel bar.
Posizione: L'hotel è vicino alla Old Ginza Street e intorno a una guida 15-minutes dalla stazione Karuizawa. Non è stato difficile trovare, ma è necessario navigare un approccio stretto all'hotel che è freddo in questo momento dell'anno, quindi è necessario guidare attentamente.
Pulizia: il personale mi ha detto che l'hotel era solo recentemente e che tutto era molto pulito e in buona condizione.
Servizio: Il ricevitore che ha effettuato il check-in è probabilmente il giapponese che ha parlato il miglior inglese che avevo incontrato in questo viaggio. Ha passato molto tempo spiegando l'hotel alla nostra famiglia. Il portatore è stato anche molto utile e gentile. Quando chiesemo di avere un'altra spazzola e un altro pannolino per i bambini, la custodia era molto pronta a consegnarli e anche portare dei vestiti per i miei figli.
Servizi: L'hotel non ha molte strutture. Ci sono un piccolo negozio, un bar e un ristorante francese, ma non molto altro. Alcuni camere hanno le fonti private calde e ci hanno dato l'opportunità di aggiornare. La nostra stanza aveva un piccolo balcone, anche se eravamo sul pavimento; guardava un'area di legno, così non c'era molto da vedere, soprattutto la notte; ma quando neveva la mattina dopo, i miei figli amavano uscire e giocare nella neve. Mi ha colpito soprattutto il colazione. Era un semplice colazione americana molto ben presentata. Era molto piacevole guardare nel cortile interno con la neve.
In generale: Mi piace questo hotel perché ha un sacco di carattere. E 'architetturalmente attraente e ha mantenuto un sacco di fascino nonostante la rinovazione. Il personale è molto professionale e gentile. Mi fermerò di nuovo in questo hotel.
OO.K. MACI’ve stayed at many ryokans throughout my travels—often making up half of each trip—but this one felt a bit different.
It seemed to be run by just one person, who I assume is the owner. Everything was self-service, which might be understandable considering it was the most affordable option among the ryokans in the area.
Most amenities required an extra fee, such as towels. Payment was made by dropping coins into a basket and making your own change, which wasn’t very convenient—especially since I didn’t carry much cash.
One thing I appreciated was the luggage delivery service. I was able to leave my bag at the lobby before check-out and have it sent to Toyama Station (for about 4,000 JPY, cash only).
What stood out was the creativity in the shared spaces. There were several common rooms designed for relaxing and spending time—perfect if you’re traveling with friends. You could play ping pong, read books, watch TV, or use the canteen, which had a microwave and dishes available.
They even had coin-operated massage chairs and a small fitness room.
However, I must mention two important downsides:
1. Limited nearby dining options – Many restaurants shown as open on Google Maps were actually closed. The only one that was open had extremely slow service—I waited nearly an hour for dinner.
2. Insects—large ones – Unfortunately, I encountered big insects in my room, which made it hard to sleep. (He even provided insect-catch tape for me while introduce the room) I stayed awake most of the night, worrying it might come back—especially stressful since I had to get up early the next morning to catch a bus to Ogizawa.
Minds you, stairs only, need to carry your luggage down by yourself.
Overall, while it offers good value for the area and has unique communal features, this ryokan may not suit travelers who prefer full service, cashless payment, or guaranteed comfort.
UUtente ospiteHotel is centrally located between the river and train station, with a good size cafe located on ground level. Indoor car park is available for a fee of 1,200 yen. Many restaurants are scattered around and within walking distance.
Will stay here again when we return to Matsumoto
LLU YEE TOHWe had a wonderful stay at Mercure Nagano Matsushiro Resort & Spa. The hotel has a perfect balance of comfort, relaxation, and authentic local charm.
The staff were incredibly welcoming and attentive from the moment we arrived, making check-in smooth and stress-free. Our room was spacious, clean, and offered beautiful views of the surrounding mountains. Beds were comfortable, and the amenities were thoughtfully provided.
One of the highlights was the onsen (hot spring)—a truly relaxing experience after a day of exploring Nagano. The spa area was clean, well-maintained, and never felt crowded.
Breakfast and dinner at the hotel restaurant exceeded our expectations, with a great mix of Japanese and international options. The variety and quality of food made every meal enjoyable.
The location is also excellent for sightseeing. Being close to Matsushiro Castle and other historic spots gave us a deeper appreciation of the area, while still being a short drive from Nagano city center.
Overall, this resort is perfect for both families and couples who want to enjoy comfort, good food, and a true Japanese hot spring experience. We left feeling refreshed and would happily return again!
UUtente ospiteI stayed at this hotel for one night, and overall, it was quite a pleasant experience.
I really liked my room — it was clean, modern, and comfortable. The only thing that surprised me was that the window to the balcony didn’t open, though I suppose it was designed that way.
The onsen was absolutely wonderful — spacious, relaxing, and with a beautiful view of a mountain river. Definitely one of the highlights of my stay.
The hotel also offers many different areas for leisure and entertainment. You can play table tennis, relax in cozy rest zones, visit small cafés and shops — there’s a lot to explore without even leaving the building.
Both breakfast and dinner were delicious, with a wide variety of food to choose from. However, due to the number of guests, it was a bit challenging for the staff to manage everything smoothly. On two occasions, someone almost took my table, even though I had already placed the reservation card on it to show it was taken.
That said, the staff overall were very pleasant, friendly, and helpful, and I appreciated their attitude throughout my stay.
This hotel is clearly family-oriented, with many families staying with young children. There are rooms with child-friendly designs and dedicated play areas, so if you’re looking for a quiet, adult-only atmosphere, this might not be the best fit.
That said, I genuinely enjoyed my stay and would consider coming back.
HHanaLa posizione è grande, è solo sulla strada principale e sul lago.Ricordo che c'era un negozio di Lawon conveniente non lontano quando abbiamo guidato. Ci siamo rimasti lì per una notte.
Dubito che ci sia stato dato il tipo sbagliato di camera, perché ho prenotato una stanza che può vedere il lago completo di Suwa, ma la stanza che abbiamo è all'angolo. Per la stagione della cera, ci sono tanti mosquiti fuori, così non potevamo aprire una finestra.Secondo le informazioni fornite dall'hotel, i mosquiti non mordono l'uomo, ma creano tinture su vestiti.
Comunque, la stanza ha un po'di assenza privata. Era molto piccola e sembrava un po' vecchia. L'acqua è molto calda, anche se non potevo profumare alcuno zolfo, quindi non è una vera primavera calda. Poiché le finestre non possono essere aperte, quindi è piuttosto stufa dentro il bagno. La stanza è dotata di tutte le strutture, ma non è acqua bollente. L'hotel ha menzionato l'acqua è bevande dal tabulato. La stanza è abbastanza pulita e spaziosa. La materassi è molto bello, è stato bello per riposarsi dopo un intero viaggio di giorno. Abbiamo scelto il pasto (con la colazione e la cena), entrambi erano stili giapponesi con molte pranzi e opzioni. Il cibo è grande. Nagano non è un luogo che produce carne, quindi ci sono molte verdure.
Con il prezzo che abbiamo pagato, i servizi dell'hotel, il cibo e tutto è molto ragionevole. Tuttavia, l'hotel è un po' vecchio. Niente di speciale è se non fornire una camera pulita per dormire.
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