Stati Uniti d'America: hotel con piscina nella provincia di Kansas

I would highly recommend TownPlace Suites Lawrence. We booked here before and did not hesitate to book here again. After parking in the underground, protected inside parking garage, we were greeted by a friendly and accommodating front desk employee (BTW...they all are). Our two bedroom suite came as advertised: clean, comfortable and quiet. The location of the hotel is prime, just one block off Massachusetts Street and within easy walking distance to several restaurants and shops. The morning continental breakfast is generous and well managed, making it unnecessary to go elsewhere. I would say the location, comfort, parking, breakfast and friendly staff make this hotel worth the booking. A special shout out to two employees for their help and general good nature in making this a pleasurable experience. Beth, the early morning breakfast manager, was super. She set things up earlier than scheduled, trying her best to provide for those early risers (like me) and for those on an early schedule. Her attentiveness and general conversation were much appreciated. Eli came to the rescue when a heater unit was not working as it should. After maintenance could not solve the problem (more on that later), Eli volunteered to research the operating manual and came up with a troubleshooting guide. He and I proceeded to the room where he dove into the controls of the heater unit with guidance from the manual and fixed the problem in a matter of minutes. I was relieved and thankful he was able to do that. I thanked both employees for helping all of us to better overnight experiences, and they should be recognized for that. In addition, the fitness center and pool looked well maintained and inviting, but I didn't use either. There's always room for improvement, so here are my suggestions: - When I booked the room last October, I was told the parking garage door was under repair, had to be kept open but certainly would be fixed by January. It wasn't. Not a huge deal, but it does remove the security feature of a closed door and when working helps to keep inclement weather out. We were comfortable parking our car there, but this should be addressed. - Maintenance should consult with Eli on how to fix maintenance issues. I reported a heater problem Friday morning, the front desk employee took copious notes and said she would advise maintenance. Late in the day, the maintenance guy was leaving and when asked about our room , he said ”What about it?” Obviously didn't get the word. He checked it out but the heater was not fixed and when I asked that night, the front desk told me maintenance said that's how they work and nothing can be done. Enter Eli to show maintenance how it's correctable when using proper maintenance techniques. - The lobby furnishings look tired and need to be replaced. I understand work is in progress to do this. The carpets are also in need of replacement in certain areas. - The room 225 showerhead also needs to be replaced. It has three spray options, none of which are pleasurable. That's about it! I hope you find this review helpful. I responded as accurately and honestly as possible. See you next time when my son and I make another journey from Boston for a little KU B-ball action. Rock Chalk! Dave Steele

Sono rimasto qui per due notti durante la settimana di World Cup e ho pagato circa $366. Purtroppo, non mi sembra che il soggiorno sia stato il prezzo. Quando siamo arrivati, le carte chiave della stanza non funzionavano, quindi il personale dell’hotel doveva scortarci in alto e lasciarci entrare manualmente dopo aver portato tutto il bagaglio. Gli ascensori erano anche difettosi, e ogni volta che abbiamo bisogno di usarli, abbiamo dovuto chiamare il desktop, in modo che un dipendente possa operarlo a distanza. Il fatto che sia il sistema di carte chiave sia gli ascensori non funzionino correttamente è un grave sconvolgimento, soprattutto per un hotel che paga le tariffe premiali durante un evento occupato. Mi deluso di più il modo in cui mi sono affrontato le preoccupazioni, e mi chiedo se l'hotel prendesse in considerazione una forma di compensazione per le notevoli inconvenienti. Invece di mostrare una certa empatia o offrire una soluzione, mi è stato detto che se volessi i miei soldi, potrei andarmene. Come qualcuno che aveva guidato 16 ore fuori città, non era una scelta realistica. Poi ho contattato Trip.com per esprimere le mie preoccupazioni, e l'esperienza generale mi ha lasciato sentire che il servizio clienti non era disponibile quando gli ospiti sollevavano questioni legittime. La stanza stessa era accettabile, ma la combinazione del sistema di carte chiave rotto, ascensori non affidabili e servizio di servizio al cliente dismissibile ha reso questo un soggiorno deludente.

È stata una grande stanza e in una posizione molto conveniente.

E' pulito e non costoso, penso che sia uno dei migliori in zona

L'hotel era pulito e il personale era amichevole. Tuttavia, non c'era altro che ghiaccio per quanto riguarda le attrezzature. La stazione di snack era lì, ma non c'era niente da comprare. Non c'erano macchine da vendere. Il colazione incluso è stato un paio di muffin preconfezionati e bar di nutrice, caffè e succo.   Ho messo le foto della stanza. Le porte erano completamente rotte. La porta non si apriva o chiuse. Il sedile del bagno era rotto, il ventilatore di scarico era legato dal tetto del bagno, e il rilevatore di fumo era legato dai fili. Il doccia non si spegnerebbe se si cercasse di fare un bagno, e il piatto non ha funzionato per tenere l'acqua nel tubo quando si cercava di fare un bagno. La maggior parte di queste questioni sono articoli di manutenzione di routine. Per $87.14, almeno non mi piacerebbe una stanza alberghiera ben mantenuta. Grazie per l'opportunità di presentare un'analisi.

Came here with my husband and 2 kids for a sporting KC game. Location was great. Breakfast was probably the best part of the hotel. It’s not fancy by any means and I wouldn’t pay any more than I did to stay here again per night. Cleanliness was good. Front desk lady was nice when we arrived and saw her later to get some snacks and she just seemed exhausted, over the day, and a little annoyed. We stayed in the handicap room because it was all they had left even though I booked a week in advance. The room was fine but the patio/back door was right outside our room and all we could hear all night and morning was people going in and out and kids screaming and slamming doors in and out for hours. The pool looked nice but we didn’t get a chance to check it out. Overall it was a good stay and I would stay again at this price for what we got and just request a different room.

All and all, the hotel in general and the room in particular were very adequate. The room was very clean, no unpleasant odors, nor any loud noises from the adjacent rooms. However, there was an unusual phenomenon with our room; that being the view from our window. Low and behold upon drawing back the drapes, we were greeted with a parade of toilets, not to mention old mattresses off to the side, all in full view. WOW . . . very unexpected, to say the least. Additionally, although the hotel advertised having a swimming pool, which it did have, it failed to mention that the pool was empty. Not so much as a drop of water to get the bottom of your feet wet [don't be fooled by the deceptive 2-tone colors; there's no actual water there]. That being said, the hotel staff were pleasant, helpful, and accommodating at needed.

Location is really solid, with some decent dining across the street. Rooms were clean and beds were very comfortable. Staff was friendly and professional, but I got a weird vibe from them. Not sure what that was about. Thiis hotel chain definitely cuts costs when it comes to things like soap, shampoo, toilet paper, and other room amenities. That all felt super cheap. Breakfast was acceptable. Not a lot of options. Waffles were good, eggs were passable, sausage was standard. I'd not want to eat it for more than two days in a row, but it hit the spot for what it was. Wouldn't avoid in the future, but certainly not memorable.

The queen bed was pretty comfortable, clean sheets, however the lighting was average and the bathroom smelled like smoke in a non smoking room. The floor was uneven on the first floor not great carpet and a little dated. I only stayed one night so it was okay.. Tv, microwave and refrigerator were decent.  I didn't have the breakfast, but it did smell good. Location was close to K State,  however the surroundings were old rundown buildings and vacant storage. Lighting outside was bright at night so that was good. Overall average stay. Front desk staff were nice but check in did take a while.