Giappone: hotel con internet nella provincia di Prefettura di Kanagawa

Need to walk a bit from the train station but there is a shuttle bus from here to the train station. Customer service was great and enjoyed the bath outdoor in rainy weather.

[Fufu Hakone: A Luxurious Mountain Escape] Fufu Hakone is located in the quiet Gora region and seamlessly blends modern comforts with traditional Japanese ryokan hospitality. The property stands out for its unique dual hot spring experiences, providing private balcony baths with clear mineral water in every suite alongside communal pools filled with therapeutic, milky-white sulfur volcanic water. We had a wonderful one-night stay at Fufu Hakone on 28 May 2026, which included a Kaiseki dinner and breakfast. [Getting There] Our journey began with a midnight flight from Singapore, reaching Tokyo at 9:00 AM. From there, we caught the Narita Express and changed to the Tokaido Shinkansen to travel to Odawara, before making our way up to Gora. We arrived at Gora Station close to 3:00 PM to find it drizzling. Unfortunately, local taxis were completely unavailable and we could not find any vehicles on the GO app. Fortunately, we managed to get into the shelter of the tourist information centre. The lady on duty was incredibly helpful, assisting us to call Fufu Hakone for a pickup and directing us to the exact area where hotel shuttle services operate. We highly recommend that you do not attempt to walk to the resort from the station, especially in poor weather. [Arrival Experience] The moment we arrived at the resort, we were met with warm smiles and greetings. We were guided to the reception area located on the second level of the front building and seated comfortably in the lounge, where we were served hot tea. A designated staff member came over to complete our check-in process and then escorted us to our room in the guest building. The level of attentiveness was outstanding. The staff member explained every single detail in the room, including the layout of the suite, the private balcony onsen, the water temperature controls, the television, and the mini-bar, which is entirely complimentary. They also carefully went through our dinner order, taking down all of our personal preferences, likes, and dislikes. [The Suite] Our suite, named 楢の芽 (Naranome), was located on the third level. Rather than trying to describe the beautiful layout in words, I will let the accompanying photos speak for themselves. The room features two super-single beds that are incredibly fluffy and soft, with each bed featuring two plush pillows to guarantee a perfect night of sleep. The resort provided both pyjamas and a two-piece samue yukata for our stay. The pyjamas are strictly for use inside the room, while the samue yukata is intended to be worn when exploring the public areas of the property. [Dinner and Breakfast] Both the Kaiseki dinner and the breakfast were exceptional. Because many of the exquisite dishes feature seasonal ingredients that change throughout the year, please refer to my photos for a visual look at what was served during our stay. [The Ultimate Onsen Routine] To make the most of the dual hot springs, I highly recommend this routine: - Welcome Soak: Start with the light and refreshing clear mineral water on your private balcony to gently wash away travel fatigue before dinner. - Dinner and Rest: Enjoy your Kaiseki meal, then return to your suite to digest comfortably for a few hours. - Nightcap Soak: End the evening in the communal baths. The thick, milky-white sulphur volcanic water melts away muscle tension and deeply relaxes the body before sleep. [Areas for Improvement] While the stay was mostly flawless, there are two minor points to note: - Toothbrush Set: The provided toothbrush set was rather small for my liking. It felt like it took ages to finish brushing my teeth. You should definitely bring your own if this is a concern for you. - Room Attire: The two-piece samue yukata was not comfortable at all. It is not mandatory to wear it around the property, but we chose to do so anyway to fully immerse ourselves in the traditional ryokan culture.

As a Korean family living in the United States, we stayed here as a family of four with our two young children (40 months and 21 months old), and overall, we had a truly memorable experience. We booked through Trip.com, and because there were no clearly stated child occupancy policies during booking, we reserved the room as 3 adults. This later created some confusion during check-in, which I will mention below, but aside from that, nearly everything about this hotel was exceptional. First, the positives: The breakfast was outstanding—worthy of its Michelin Guide 2025 recognition. Every meal was beautifully prepared, thoughtful, and delicious. We chose a traditional Japanese-style room with tatami flooring, and for our family with young children, it was perfect. Being able to remove our shoes and comfortably live on the floor felt especially natural and relaxing as Asians, and parents with little children will understand how convenient and comfortable this setup is. The location is also excellent—within walking distance from Gora Station, where the mountain railway arrives. Even with two small children, the walk was very manageable. The onsen experience was wonderful, and the guest lounge available from morning until 10 PM was another highlight that made the stay feel luxurious and comfortable. The dining area itself deserves special praise. Enjoying breakfast and dinner while overlooking the beautiful inner garden pond was peaceful and elegant, and the restaurant service team was abundant, attentive, warm, and professional. It truly felt like top-class hospitality. Now, one disappointment: During check-in, one female staff member wearing a headscarf made several comments that felt unnecessarily cold and transactional. Because we booked as 3 adults, she repeatedly explained that our children could be accommodated because of that booking choice—as if we were receiving an exception—despite there being no clearly stated child policy during reservation. She also explained that only 3 adult yukata/lounge outfits had been prepared in the room because we booked for 3 adults, and said we could request children's clothing “if needed.” When I asked when we should request them, she simply repeated that we could ask when necessary. At that point, a more thoughtful hospitality approach would have been something simple like: “I see you have two young children—would you like us to prepare children’s outfits now?” That small difference would have reflected genuine care. At check-out, I again observed behavior that felt uncomfortable. A trainee staff member was assisting us, and when the trainee forgot to request identification, the same staff member visibly frowned and corrected the trainee in front of us. It felt unnecessarily tense and unprofessional in front of guests. What stood out was that every other staff member we encountered was warm, polite, smiling, and genuinely welcoming. They bowed, greeted us kindly, and made us feel respected. Only this one staff member felt noticeably different—cold enough that we were left wondering whether it was discomfort toward children, cultural bias, or simply a personal attitude issue. I travel frequently internationally for business in a senior executive role, and this was the first time I experienced service that felt this distinctly uncomfortable from a luxury hospitality employee. That said, I want to emphasize: everyone else at the hotel was wonderful, and the property itself is beautiful, peaceful, elegant, and family-friendly. We would gladly return—but I hope the warmth shown by the rest of the team becomes the standard reflected consistently by every member of staff.

La nostra conferenza era accanto all'hotel, quindi l'accesso era perfetto. Si trova anche vicino a molti centri commerciali, negozi, ristoranti, ecc., quindi è comodo. Inoltre, è anche vicino a una stazione della metropolitana, quindi andare a Tokyo o altre destinazioni è facile. L'hotel in sé è carino, pulito, con buoni servizi. Un soggiorno eccellente!

La mia famiglia ha davvero apprezzato il nostro soggiorno in questo hotel! Il personale è cordiale, gentile e disponibile. La camera era pulita e spaziosa e potevamo vedere il Monte Fuji dalla nostra camera. Il giardino è bellissimo di notte ed è un ottimo posto anche per vedere il Monte Fuji. La cena a buffet è stata fantastica e abbiamo adorato l'esperienza della sorgente termale! L'hotel ha anche fornito un servizio di bus navetta gratuito per inviarci alla stazione Ubako più vicina dopo il check-out. Spero sicuramente di tornarci!

Breve soggiorno di due giorni ad Hakone, abbiamo alloggiato in questo hotel immerso in un contesto a dir poco fiabesco. Pulizia, cordialità e tanta qualità. La stanza, una standard con vista sulla foresta, e vasca termale in veranda è stata una sorpresa, mitigando un poco la nostra frustrazione per il maltempo che ci ha purtroppo accolti. Il rumore della pioggia e lo stile puro jap della camera (tatami, finestroni in vetro scorrevoli) ci hanno coccolati come in un sogno. Bellissima l'area termale, dove si può apprezzare una splendida cascata, ma il pezzo forte arriva quando andiamo a visitare il giardino. Come ho già detto pioveva, il che forse è stato un bene perché eravamo gli unici alle dieci di notte, e ce lo siamo goduti appieno, in tutto il suo splendore; la massima rappresentazione dello stile zen. Le luci che illuminano il sentiero, gli alberi, i fiori, insieme al vapore che sale dalle limitrofe e bollenti acque termali, creano un'atmosfera mistica, lasciandoti dentro una sensazione di meraviglia e magia indelebile. Abbiamo sfruttato il pacchetto con la cena compresa a base di Kobe (teppaniaki) e ci siamo presentati al ristorante, accompagnati da un minibus messo a disposizione dall'hotel, in yukata, abiti gentilmente messi a disposizione dalla struttura. Altra esperienza indimenticabile. La colazione è ricca ed abbondante, tipicamente giapponese e quindi con prevalenza di pesce e pietanze locali, ma con un occhio di riguardo anche ai turisti occidentali meno propensi ad iniziare la giornata senza il croissant o le uova col bacon. Altra piacevole sorpresa è stato il fatto che alla hall vengano messi a disposizione, in maniera totalmente gratuita, dolcetti e gelati. L'unico neo, se proprio si vuol trovare il pelo nell'uovo, è stato il non trovare bevande calde e a volte la comunicazione col personale è stata difficoltosa per la loro non eccelsa, diciamo, conoscenza dell'inglese. Per il resto tutto Top.

La dimensione della camera è relativamente spaziosa secondo lo standard di Tokyo. Pulizia e forma bagno gratuito. Grande posizione, vicino alla stazione Kawasaki.

È un hotel in tipico stile giapponese con un numero limitato di camere, solo 10 camere. È molto privato e raramente incontri altri ospiti durante il tuo soggiorno. Lascia che ti presenti i vantaggi e gli svantaggi. Parliamo prima dei vantaggi: ambiente bellissimo, paesaggi piacevoli, pulito e igienico, ottimi pasti e camere ampie. Per quanto riguarda i difetti: il servizio è buono, ma un po' dogmatico. È meglio essere rigidi riguardo ai rimborsi Se hai appena prenotato un hotel, non puoi cancellarlo o cambiare tipologia di camera. È molto dogmatico. Il cibo è salato, l'insonorizzazione è nella media e il rumore della strada è forte. La valutazione complessiva è abbastanza buona, autentico stile tradizionale giapponese.

Abbiamo preso lo Shinkansen da Osaka a Odawara, poi il treno per Hakone-Yumoto e infine l'autobus per Gora. Abbiamo camminato in salita per 15 minuti, trascinando le valigie, ed eravamo esausti. Solo in hotel abbiamo scoperto che potevamo prendere il treno per Gora, che distava solo 5 minuti a piedi. Le strutture dell'hotel non sono nuove e gli ospiti non erano molto affollati, per lo più turisti giapponesi. Le sorgenti termali erano piccole e l'acqua era molto calda, quindi dopo un po' abbiamo dovuto uscire per respirare. Abbiamo provato sia la vasca privata che quella all'aperto, ma erano un po' infestate dalle zanzare. Il cibo era discreto e valeva il prezzo.

Great budget stay for the solo traveler! The place was always thoroughly clean and staff were friendly and helpful. It took some getting used to since it was my first time staying at a capsule hotel. For instance, no outside shoes in the capsule area: disposable slippers are provided once you arrive, so switch to those affter putting down your luggage. If you need an extra pair, you can grab one at the front desk. Also, your locker key has a QR code attached, so that you can scan to enter the capsule, locker, and shower areas. I kept forgetting to walk with it just going to the locker room, which you need the QR code to access! Thankfully, other guests would open the door for me since we shared the same space. One thing to note is the cleaning time between 11 AM and 3 PM: the capsules are unusable since they change the sheets, make the beds, etc., so it's best to be out in the city exploring or down in the lobby. Any bottles you leave in front of your capsule might be considered trash when they clean, so if you want to keep your drinks, keep them in the locker. If you have several personal items on your bed inside the capsule, depending on what it is, they may not enter to change the bedding, etc. so keep that in mind. They also provide sleepwear, disposable toothbrush and mini toothpaste, bath and hand/face towels in a small bag that they replace each day! There are proper places to return used sleepwear and towels (large laundry bags are clearly marked), same with trash disposal. There is a shower area with separate stalls. Many people tend to shower at night, so if you don't want to wait, it's best to shower before the cleaning time in the morning, or before 10 PM. Some girls would shower (and sometimes wash their hair), so it's common for many people to be in the showers late at night, even after midnight! Thankfully, there are small couches in this area, so no need to stand and wait. Also, the lockers are a bit tiny and narrow (see pic with disposable slippers), but I assume they are the standard for capsule hotels. They are the main storage for small items; luggage (like suitcases) is stored in an adjacent room. All in all, I would stay there again! Very close to Yokohama station, there are several restaurants, a few Family Marts and a Lawson's are within walking distance, as well as a mall called VIVRE with about 8 floors to browse.