Holiday Inn Express Zhangye

Recensioni su Holiday Inn Express Zhangye

Holiday Inn Express Zhangye

No. 184 Huancheng West Road, Ganzhou District, Zhangye, Gansu, ChinaDettagli hotel
Holiday Inn Express Zhangye
Holiday Inn Express ZhangyeHoliday Inn Express ZhangyeHoliday Inn Express Zhangye
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

9.1/10
Buono
2231 recensione
Recensioni verificate
Ubicazione9.1
Strutture e servizi8.9
Servizio9.2
Pulizia9.1
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Tutte le recensioni(2231)
Recensioni positive(2177)
Recensioni con foto/video(385)
Ottima colazione(437)
Camere ampie(218)
Reception gentilissima(199)
Parcheggio comodo(156)
Ideale per bambini(69)
Con servizi per bambini(20)
Attività per famiglie disponibili(18)
Recensioni negative(54)
Utente ospite
Camera Superior Queen
Soggiorno: lug 2024
Famiglia
16 recensione
1.0/10
Pubblicata: 16 ago 2024
Pensavo che le catene alberghiere offrissero servizi e KPI di base per le strutture, quindi ho soggiornato qui pensando che non sarei rimasto deluso. Ma si è rivelata una grande delusione. 1. Verso le 20:30 di quella sera, ho chiesto alla reception un set di articoli da toeletta per bambini, ma non mi sono stati consegnati fino al momento del check-out; 2. Abbiamo fatto il check-in durante le vacanze estive e il posto era pieno di turisti provenienti da tutto il mondo. Tuttavia, 1. La colazione ha ricordato alla gente la situazione imbarazzante della lotta per i posti negli anni '90. Non c'era personale che coordinasse o fornisse indicazioni. L'hotel poteva ospitare mille persone, ma il ristorante solo circa 80. 2. La colazione dell'hotel valeva davvero il prezzo di 439 yuan a notte, poiché la maggior parte della colazione era composta da maiale cotto due volte e spaghetti di riso fritti. Le uniche fonti proteiche scarse erano uova sode e latte. Il latte non è arrivato in tempo. Cinque turisti sono rimasti in coda per quasi cinque minuti, ma non sono riusciti a prenderne neanche uno. Riepilogo: 1. Se volete correre un grosso rischio, venite in questo hotel; 2. Vale la pena visitare lo splendido scenario di Zhangye Danxia, ​​la prateria di Jiukesong e il tempio Mati, ma l'Holiday Inn non è affidabile.
Testo originaleTraduci con Google
Risposta dalla struttura: Cari ospiti, benvenuti! Siamo profondamente dispiaciuti e dispiaciuti per l'inconveniente che avete riscontrato durante il vostro soggiorno nel nostro hotel. Il tuo feedback è come uno specchio che ci consente di vedere chiaramente le gravi carenze nei nostri servizi e nelle nostre strutture. Riconosciamo che il problema della mancata consegna in tempo degli articoli da toeletta per bambini è dovuto alla nostra negligenza nei dettagli del servizio. Abbiamo svolto una formazione intensiva per il nostro personale alla reception, per garantire che in futuro sia in grado di gestire le diverse esigenze degli ospiti in modo rapido e preciso. Per quanto riguarda la colazione, abbiamo iniziato a ottimizzare in modo completo il processo di fornitura della colazione, ad aumentare la varietà e la disponibilità del cibo e a rafforzare la gestione degli ordini del ristorante, per garantire a ogni ospite un momento di ristorazione confortevole e piacevole. Non vedo l'ora di rivederti! Ti auguro una vita felice e che tutti i tuoi desideri si avverino! Team di assistenza clienti dell'Holiday Inn Express
Utente ospite
Camera Superior Queen
Soggiorno: ago 2024
Coppia
6 recensione
3.5/10
Pubblicata: 2 ott 2024
il peggior Holiday Inn in cui abbia mai soggiornato, non troppo pulito, gli asciugamani sono un po' scuri
Testo originaleTraduci con Google
Risposta dalla struttura: Gentile ospite, ci dispiace molto per la sua esperienza insoddisfacente presso il nostro hotel. Il suo feedback è estremamente importante per noi e prendiamo sul serio i suoi commenti. Ci scusiamo per la pulizia della camera e per le condizioni degli asciugamani che non hanno soddisfatto le sue aspettative. Ci impegniamo a mantenere elevati standard di pulizia e igiene per tutti i nostri ospiti. Ci occuperemo immediatamente di questi problemi e adotteremo le misure necessarie per prevenire tali episodi in futuro. Apprezziamo il suo feedback e speriamo di avere l'opportunità di servirla meglio in futuro. Cordiali saluti, IHG Social Listening Team
Kentosha
Camera Superior (2 letti)
Soggiorno: giu 2025
Famiglia
1 recensione
6.5/10
Pubblicata: 15 lug 2025
They turned off the air-conditioning at night. Despite telling them not to turn it off. They didn't listen and just say sorry.
Traduci
Risposta dalla struttura: Dear guest, We sincerely apologize for the inconvenience.Zhangye experiences a significant temperature difference between day and night, with the outdoor temperature dropping considerably at night. Therefore, we activate the fresh air mode of the air conditioner in the early morning.We hope this explanation clarifies our approach, and we truly appreciate your understanding. We look forward to exceeding expectations on your next stay.Best Regards,IHG Social Listening Team
Siew Tong
Camera Superior (2 letti)
Soggiorno: mag 2025
Altro
5 recensione
4.0/10
Pubblicata: 8 giu 2025
This hotel facility is dar below an international hotel status & certainly no way near 4 stars rating. For one there are no proper lounge chairs & refreshing drink to offer an incoming customer. The room decors and facilities design are old & there are no fridge or sleepers for guest to use. The worse part was our room airvon is not working & the check in stuffs do not even has the courtesy to inform us at check in time. We realised only later & were told to live with it I can't accept such lame excuse & want a full refund if they can't relocate us to another room with working aircon. After some discussion finally agree to refund us via Trip.dot com account. We booked another hotel for same price and was surprise by the quality of the hotel & the amenities offered here. Our new hotel has the latest design room & toilet design with voice activated lighting. Sirvon & curtain control. There are also shower robes, bath & bed room slipers and a fridge. We will never patronise another Holiday Inn hotel from now on. Below is our new hotel offering vs what Holiday Inn has to offer.
Traduci
Risposta dalla struttura: Dear guest, We sincerely apologize for the disappointing experience during your stay. Your feedback highlights critical areas for improvement, and we've processed a full refund via Trip.com as agreed.Thank you for sharing your concerns.Best Regards,IHG Social Listening Team
Augusta Castro
Camera Superior Queen
Soggiorno: set 2024
Coppia
24 recensione
9.0/10
Ottimo
Pubblicata: 6 ott 2024
Very good choice to visit de Buda Temples. The staff was very helpful and the breakfast was good, but I missed some fruit choices. I have stayed in many other Holiday's Inn in China and this was the first time that I received a bath towel worn out and with some holes, but was clean. The air conditioner was off and the provided us a ventilator.
Traduci
Risposta dalla struttura: Dear Guest,Thank you so much for taking the time to to write a review. We are delighted to hear that our staff were helpful and the breakfast was enjoyable, albeit lacking in fruit options which we will take note to improve upon.Regarding your experience with the bath towel, we deeply regret any inconvenience caused. We will immediately address this issue to ensure all towels meet our high standards.We hope to welcome you back soon and provide a more satisfactory experience.Best regards,IHG Social Listening Team
Dana Ruilova
Camera Superior Queen
Soggiorno: set 2024
Famiglia
6 recensione
10/10
Eccezionale
Pubblicata: 2 ott 2024
Second of two rooms that we booked. they corrected my error at check-in; we booked a queen bed rather than twin beds for the teenagers. The “well equipped attendant with his translation app”, swapped out the queen for two beds. Great!! Kids are well in the morning.
Traduci
Risposta dalla struttura: Dear guest, Thank you so much for your review! We appreciate our guests' comments as we use them to improve the overall experience at our hotel. Looking forward to welcoming you back soon. Best Regards,IHG Social Listening Team
toriness
Camera Superior Queen
Soggiorno: mar 2024
Coppia
95 recensione
9.5/10
Fantastico
Pubblicata: 4 apr 2024
This hotel is great value for the price - big clean rooms, nice beds, and the staff are really friendly. The breakfast was a bit strange - the area was set up for full buffet but (I think because we’re here in off peak season) we were given individual trays of basic breakfast food. But the staff gave us exactly what we asked for so we were happy. The hotel is away from the town centre but it was very quick, cheap and easy to get a didi to restaurants and coffee shops. You need two full days to see all the sights of Zhangye so stay at this hotel 3 nights :)
Traduci
Knut Klaus
Camera Superior Queen
Soggiorno: ago 2024
Coppia
14 recensione
8.0/10
Molto buono
Pubblicata: 23 set 2024
Very helpful Service (Steven) at the front desk. Organised a driver for a private tour to the rainbow mountains for us. Thanks a lot!
Traduci
Risposta dalla struttura: Dear Guest,Thanks for choosing to stay with us. We appreciate your comments and are delighted to receive your praise regarding hotel's staff Steven .It's something that all of our staffs take proud in. We will definitely pass your kind words to them. We look forward to having you stay with us again soon.Best Regards,IHG Social Listening Team
Mohammed
Camera Superior Queen
Soggiorno: giu 2024
Viaggio in solitaria
5 recensione
8.5/10
Molto buono
Pubblicata: 12 lug 2024
Loved the location and how the staff were helpful. I couldn’t make it in time but they offered me a refund for the 2nd night.
Traduci
Risposta dalla struttura: Dear guest,Thank you so much for your kind words and positive feedback! We're thrilled to hear that you loved our location and found our staff to be extremely helpful. It's always our pleasure to ensure our guests' satisfaction and convenience.We sincerely hope to welcome you back to our hotel in the future, when hopefully we can provide you with a flawless stay. In the meantime, please feel free to reach out to us if you have any further questions or concerns.Warmest regards,IHG Social Listening Team
JacquesV
Camera Superior Queen
Soggiorno: set 2024
Coppia
3 recensione
10/10
Eccezionale
Pubblicata: 31 ott 2024
Good experience, the hotel is clean, and the staff is helpfull.
Traduci
Risposta dalla struttura: Dear Guest,Thank you for your positive feedback! Your satisfaction with our cleanliness and friendly staff is truly heartening. We strive for excellence and your satisfaction means a lot. Looking forward to serving you again!Best regards,IHG Social Listening Team
Foodadventure
Camera Superior Queen
Soggiorno: mag 2024
Viaggio con amici
39 recensione
10/10
Eccezionale
Pubblicata: 18 giu 2024
Just completed a wonderful three night stay at the Zhangye Holiday Inn. Perhaps most Silk Road tourists do not spend three nights in Zhangye but we wanted to visit both the popular and more “off the beaten path” historical sites nearby. This Holiday Inn is up to international standards - the staff was very professional, courteous and well trained, the rooms were modern and well-maintained, and even the buffet breakfast restaurant manager spoke English. This is probably one of the few (if not the only) more Westernized hotels in Zhangye) and we had a very good stay and experience in this hotel in Zhangye.
Traduci
Risposta dalla struttura: Dear guest,Thank you very much for the comments you shared. We are delighted to know that you had an excellent stay at our hotel and many thanks for your positive comments, they really are motivating for the whole team!We are happy to know that you are satisfied with our hotel's rooms and staff services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,IHG Social Listening Team
MunPun
Camera Superior (2 letti)
Soggiorno: mar 2024
Famiglia
5 recensione
9.0/10
Ottimo
Pubblicata: 19 apr 2024
Staff and supervisor, 汪丽,is very friendly, helpful and considerate. All city attractions are a short ride from the hotel。
Traduci
Hua Kooi
Camera Superior Queen
Soggiorno: mag 2024
Coppia
2 recensione
9.0/10
Ottimo
Pubblicata: 22 giu 2024
Nice hotel with good facilities. Recommended to all types of travellers
Traduci
Risposta dalla struttura: Dear Guest,Thank you for your kind words! We are delighted to hear that you enjoyed your stay at our hotel and found it to be nice with good facilities. We strive to provide a comfortable and enjoyable experience for all types of travelers, and your recommendation is truly appreciated.We look forward to welcoming you back again and continuing to exceed your expectations.Best regards,IHG Social Listening Team
Yunlong3
Camera Superior Queen
Soggiorno: giu 2023
Viaggio con amici
9 recensione
10/10
Eccezionale
Pubblicata: 3 ago 2023
Great option in Zhangye, clean and well decorated room! The employees are friendly and helpful. + decent choice of western breakfast for Zhangye. I recommend !
Traduci
Risposta dalla struttura: Dear guest,Thank you for writing a review about your stay.We are delighted to know that you enjoyed in staying at our hotel with spacious and clean room. It is also our pleasure to know you are satisfied of staff service and breakfast choices.It would be our pleasure to welcome you back again soon.Best RegardsIHG Social Listening Team
Harry
Camera Superior (2 letti, con vista sulla città)
Soggiorno: lug 2024
Famiglia
63 recensione
8.0/10
Molto buono
Pubblicata: 10 ott 2024
Good hotel, comfortable stay , nice breakfast
Traduci
Risposta dalla struttura: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you had a comfortable stay at our hotel and enjoyed the breakfast. Your satisfaction is our top priority, and we strive to provide a pleasant experience for all our guests. We look forward to your next trip!Sincerely,IHG Social Listening Team