Allison
30 maggio 2024
The conditions were pretty poor, I would never stay here again. The lobby is very deceiving compared to the room quality. I was placed in a Queen bed room after booking a King bed room as I was told there was no King bed rooms available. The Queen bed room was very dirty, like it had not been cleaned from a previous stay. When I addressed this with the from desk, they just stared at me for about 10-15 seconds until I asked for another room. When receiving a new room, it was a King Bed room that they supposedly did not have available when I first checked in 10 minutes prior. The King bed room had such a horrible cigarette smoke smell that I had to cake myself in perfume to mask the smell and even that did not work very well. I had to AIR OUT belongings when I got home after my trip because the smoke scent was so bad. In the King Bed room I did not even have a working smoke detector as it was missing from the ceiling. I also had to kill a few gnats that were lingering around the room. Overall, was very disappointed in the quality, tried reaching out to the hotel but the hotel won't help with anything despite the poor conditions. I have a few events in Erie coming up and WOULD NEVER STAY HERE AGAIN.
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