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1 notte
Recensioni degli ospiti
4.6/5
Molto buono
694 recensione
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Recensioni verificate
Ubicazione4.7
Strutture e servizi4.5
Servizio4.6
Pulizia4.6
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Tutte le recensioni(694)
Recensioni positive(650)
Recensioni con foto/video(166)
Ambiente di classe(135)
Ottima colazione(87)
Ideale per bambini(66)
Vista sul giardino(40)
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Con area gioco per bambini(29)
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Recensioni negative(44)
Cotterell
Suite Deluxe
Soggiorno: lug 2023
Lavoro
1 recensione
5.0/5
Eccezionale
Pubblicata: 15 set 2023
We loved our 5 weeks stay here 🤗 The staff , room , breakfast , foyer and location were amazing . Thank you Royal Tulip -we will always stay here if we are working with the China National Swimming Team in Zhujiajiao .
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Risposta dalla struttura: 尊敬的賓客:您好!非常感謝您選擇入住我們酒店並分享您的入住體驗,從您的照片中可以看出此次入住給您留下了美好的記憶,正是因為有您的支持,我們才有今天這麼高品質的服務,請相信,我們會一直提高一直努力做到最好,我們定當不負,真誠的期待您的再次入住。祝你們生活越來越好!
Rurubudongmingxinjianxing
Camera Deluxe Business (letto matrimoniale)
Soggiorno: nov 2023
Famiglia
69 recensione
5.0/5
Eccezionale
Pubblicata: 30 dic 2023
Good service good location. Like this hotel. Will be back again thanks for your good service.
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Risposta dalla struttura: 尊敬的賓客:您好!感謝您對我們酒店的滿意和好評,我們會一直保持優質的服務態度,也會不斷完善設施和優化服務,讓您感受到更高水平的服務體驗。期待您的下次光臨。祝您生活愉快!
NB
Camera Deluxe Business (letto matrimoniale)
Soggiorno: gen 2022
Coppia
26 recensione
4.5/5
Ottimo
Pubblicata: 13 feb 2022
Really nice grounds, only a 10 minute walk from Zhujiajiao old town, comfy bed, clean bathroom and they brought us a fruit platter too! Although there was a good selection of breakfast, a lot of it was cold. There was a school trip here so it would have been good if they had them in a separate room at breakfast time, as their noise and their teachers shouting didn’t make for much of a relaxing morning.
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Risposta dalla struttura: 尊敬的賓客:您好!感謝您的下榻,我們努力給您舒適如家的體驗是我們的責任和初衷,您的滿意對我們非常重要,希望您在我們酒店擁有美好的回憶。希望您的下次光臨,祝您生活愉快!
Abigail
Camera Business Deluxe con due letti singoli
Soggiorno: gen 2022
Famiglia
4 recensione
4.5/5
Ottimo
Pubblicata: 9 feb 2022
The hotel looks very grand - it could do with a few minor repairs and a bit of a clean in places (mainly carpets) but it was lovely to look around and very spacious. We came in winter, so the pool was closed but there was no notice if this when we booked - it should have been mentioned, to save my daughter’s disappointment. The beds were very clean and comfortable, the towels were clean and we got a plate of fruit each day. The room carpets would benefit from a proper clean. The food in the restaurant was lovely and there was a great choice of food at breakfast. The Kid’s Zone was fun but needed a good clean too. The staff were very friendly and helpful and overall, we had a lovely time.
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Risposta dalla struttura: 尊敬的賓客:您好!非常感謝您選擇皇家鬱金香花園酒店,很高興您能滿意此次美妙的入住體驗,令我們更加堅信,您的信賴使我們前進的腳步永不停歇。等候您的再次光臨。祝您一切順利平安
Eve@Shanghai
Suite Deluxe
Soggiorno: dic 2021
Famiglia
4 recensione
3.7/5
Pubblicata: 6 feb 2022
Nice suite for a quiet & restful stay in Zhujiajiao. Close to the city & subway. Enjoyable environment. The hotel itself lacks service for a 5 star hotel: few space for breakfast - don’t come before 9h30 am, no room service besides the room service list, no real restaurant - for food, take kuaidi, no convenience store. Difficult to manage communication in English. Ambient temperature was 13.5 deg C in the room when we arrived ; managed to bring it to normal indoor temperature on the 2nd day. Extra bed was an old convertible sofa. Our daughter slept on the floor which was more comfortable. Overall ok but not up to the level for such hotel type.
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Risposta dalla struttura: 敬的賓客:您好!感謝您入住鬱金香花園酒店,非常抱歉此次入住沒有達到您的期望,關於您説的問題,我們已聯繫相關部門加以整改,酒店管理層的領導也相當重視,已開會下達具體細節,我們也致力於為每一位客人提供高品質的服務,酒店也會對房間以及其他各種設施進行定期維護做好完善,再次的跟您説聲抱歉,希望您下此能再次到來檢查我們的改進。祝您生活愉快!
Risposta dalla struttura: 尊敬的賓客,您好,感謝您的入住,並與我們分享您的經驗與感受。我們非常重視您的反饋,關於您在住宿期間的經歷,造成您的困擾及不便,在此我們向您致以誠摯的歉意。我們已將您的反饋轉達至相關部門做進一步的研究及調查,我們也將進一步加強員工培訓,注重服務品質以避免類似情況再次發生。我們衷心感謝您的寶貴意見,唯有這樣,我們才能不斷改進並提升服務品質,再次向您真誠致歉!
Risposta dalla struttura: 衷心感謝您選擇鬱金香花園酒店作為您的休憩之所,酒店坐擁朱家角古鎮這一國家4A級旅遊景區的毗鄰之便,僅需漫步十分鐘,即可領略古鎮的悠悠古韻 同時,距離地鐵17號線朱家角站僅約900米的優越位置,距離青浦華為研發中心距離車程約10-15分鐘,讓您的出行更加便捷無憂。
Risposta dalla struttura: 尊敬的客人,非常感謝您選擇入住朱家角皇家鬱金香花園酒店分享您的入住感受並點評。很高興您對我們酒店環境感到滿意,酒店地處朱家角古鎮4A級旅遊景區旁,步行至景區僅需10分鐘,距地鐵17號線朱家角站約900米,風景秀美、獨具江南風情;酒店建築錯落有致,庭院式花園貫穿其中,是休閑度假最好的選擇。真誠的期待您的再次光臨,我們將繼續竭誠為您服務!
Risposta dalla struttura: 衷心感謝您選擇朱家角皇家鬱金香花園酒店作為您的休憩之所,並慷慨地賦予我們滿分好評。我們深感榮幸,能讓您在酒店中享受到如家般的温馨與舒適。關於您提到中餐廳的菜品問題非常抱歉,我們非常重視也及時向上級反饋並整改,希望下次光臨給您帶來全新體驗,我們滿懷期待,再次為您服務。我們將一如既往地致力於提升服務質量,為您帶來更加卓越的入住體驗。敬候您的再次蒞臨!
Risposta dalla struttura: 尊敬的賓客:看到您如此詳細的點評,我們非常感動,很高興您喜歡我們酒店,一切為您準備的付出都是值得的,酒店坐擁朱家角古鎮這一國家4A級旅遊景區的毗鄰之便,僅需漫步十分鐘,即可領略古鎮的悠悠古韻同時,距離地鐵17號線朱家角站僅約900米的優越位置,距離青浦華為研發中心距離車程約10-15分鐘,讓您的出行更加便捷無憂。酒店四周環繞着江南特有的秀麗風光,每一處景緻都散發著濃郁的水鄉風情。我們滿懷期待,再次為您服務。我們將一如既往地致力於提升服務質量,為您帶來更加卓越的入住體驗。敬候您的再次蒞臨!
Risposta dalla struttura: 衷心感謝您選擇朱家角皇家鬱金香花園酒店作為您的休憩之所,並慷慨地賦予我們滿分好評。我們深感榮幸,能讓您在酒店中享受到如家般的温馨與舒適。酒店坐擁朱家角古鎮這一國家4A級旅遊景區的毗鄰之便,僅需漫步十分鐘,即可領略古鎮的悠悠古韻 同時,距離地鐵17號線朱家角站僅約900米的優越位置,距離青浦華為研發中心距離車程約10-15分鐘,讓您的出行更加便捷無憂。
Risposta dalla struttura: 尊敬的賓客,您好,感謝您的入住,並與我們分享您的經驗與感受。我們非常重視您的反饋,關於您在住宿期間的經歷,造成您的困擾及不便,在此我們向您致以誠摯的歉意。我們已將您的反饋轉達至相關部門做進一步的研究及調查,我們也將進一步加強員工培訓,注重服務品質以避免類似情況再次發生。我們衷心感謝您的寶貴意見,唯有這樣,我們才能不斷改進並提升服務品質,再次向您真誠致歉!