Hotel 5 stelle a Chania

Every hotel staff was smiley, friendly and helpful. We received welcome snacks snd message in the room. The room was modern with air condition, high ceiling and nice amenities. Breakfast was buffet-style as and adequate. Location is very close to many shops and restaurants but without the noise. I enjoyed the deep tissue massage at their spa. Enhancement areas suggested for Room 11: shower door does not close; the queen bed was two separate single beds put together instead of one mattress, and with separate bedcover sheets instead of one queen sized bedcover sheet; a kettle would have been useful.

Everything was great. Loved the design. Nice to have access to the other Pilot Resort, while staying in a more quiet place.

La camera era spaziosa e l'hotel era super pulito e estremamente confortevole. Tutto si sentiva nuovo e il servizio era davvero 5 stelle. Ci sorprendevamo felicemente di sapere che la piscina all'interno è in realtà solo un gigante giaccheggio. Abbiamo trascorso un'ora la nostra notte scorsa, che era molto bello. Il letto è davvero comodo e il posto è tranquillo. Ci è un servizio valet per parcheggiare la vostra auto e abbiamo bevute e snack benvenuti all'arrivo. Grazie ancora per la bottiglia di vino e frutta gratis come regalo di benvenuto VIP. Ci siamo davvero goditi e torneremo in questo hotel se mai visitare Chania un giorno di nuovo.

Very good locations. Right on the harbour. Not easy for people with disability due to narrow staircases. Room is clean and spacious. Good working air condition. Very important for the hot weather. Staff are super friendly. Breakfast is in a restaurant round the corner but the food choices are very limited.

Le séjour était très agréable et le service également très chaleureux.

酒店很好，環境優美，有自己的沙灘，沙灘上躺着聽海，還有服務員給水，真是愜意。服務也不錯，看我們是四人入住，給了一張加床，還在榻榻米上鋪了被子，很是周到。

The staff in reception is not so friendly the food is not like a 5 star hotel the most of the menu is frozen except the grill that they cook the meat the same time. They don’t have many rackets for the ping pong only 2. The list of the free cocktails for the all inclusive program is so limited and for the classic cocktails is extra charge.The bars and the restaurants is open until 23:00 after that only ghosts is outside. The heated pool is not so hot. The jacuzzi on the spa is not working. The only good thing is the rooms is very big very clean with nice views includes a kitchen fridge A/C and spurs and spoons and they gave us and an upgrade to a loft room.

Non era il miglior hotel, molto vecchio ma ancora un buon hotel a prezzi accessibili a Creta. L'abbiamo prenotato l'ultimo minuto e abbiamo avuto tutto incluso. Grande hotel familiare e una posizione decente.

Beautiful newly renovated hotel with a modern and relaxing atmosphere. The new team is doing an amazing job, everything was very well organized and welcoming. The rooms were spotless, the food was excellent, and all the staff were wonderful throughout our stay. A special thank you to Mara, who was especially helpful and made our experience even better. We would definitely come back!