Hotel 4 stelle a Giacarta

Il check-in è stato decente, abbiamo dovuto aspettare 20 minuti per la stanza per essere pronta e per essere giusto è stato il giorno del nuovo anno il 31 dicembre, quindi non si può lamentare. La stanza è moderna e in alto scala con un toccamento di tradizionale design del patrimonio indonesiano. Quello che amo più è il letto e il bagno.. soprattutto la pioggia più la pressione idrica è perfetta. Abbiamo anche ricevuto il cacao complementare per celebrare il nuovo anno. Infine, il menu del colazione era buono, servivano menu occidentali e indonesi, pasticceria e dolci. In generale era eccellente.

Vicinissimo alla sala espositiva e ricca colazione. L'atteggiamento del personale nei confronti del servizio è molto buono C'è un supermercato e uno snack bar al piano di sotto.

A mixed bag of feelings here. I thought I was feeling lucky when they told me at check-in that I was getting a complimentary upgrade (to Deluxe) Unfortunately I was plagued with a number of recurrent issues. The room itself is very nice (311), best thing about it was the bed and the views into the city by the window. With that said, it did have a number of issues, so it was not the finished article in my mind (the safe locked without instructions, the wooden ***** on the floor coming off making me trip, the kettle malfunctioning, not hot water on the basin, so had to use the kettle to shave daily) When I arrived, it had not been fully cleaned (see pictures) All of these were actually minor issues vs. other stuff I experienced, I didn't make much of it as I was getting an upgrade. The problems came a few days later when it started raining, and suddenly I was getting sore throats in the room with the temp marking almost 25c and the air con off. I had to take mucolytics and anti-flu tablets cause I was getting a bad cold there. I was wondering if the air conduct were releasing bad spores into the air because it was so tatty (pictures attached) So with no heating, I got cold there with 27c outside, I find this very very strange. But the much bigger problem was a few days later when I was hearing massive thumps, bangs and wall stomping from the room right above me, they had placed a family with 4 kids on top of me and it went on at all times in the evening. It got so bad that I requested a change of room, and surprise, they gave me a really REALLY bad downgrade to the 17th floor in a much smaller room, on a really grotty floor that looked like a 2 star highway motel. I thought maybe they were penalising me. The staff at reception told me the next day the people checked out, but the same noises continued another 2 days, so they lied to me or they placed another family with noisy children. The floor on top is super thin. You can hear anyone walking as if they re stomping on it.It will drive you crazy. I also heard people next door hammering something at 1 am in the morning for two nights straight. This hotel has big structural problems. I don't pay $520 to get tortured, it felt like it at some point. On a separate note, the breakfast service was more like a brunch, very varied and many choices (except for meat and fish that was very underwhelming) They had a temp control management problem, there were mornings when I touched the trays and they were at room temp. Also the plates for the hot section are not heated, so that with the powerful air con overhead translated into your hot food going lukewarm almost immediately, which makes it taste disgusting. It was only the last 2 or 3 days when I started placing my plates on the griddle for a few mins with the staff's permission, when I could finally start eating hot food. Due to this, I was getting ”stomach runs” every single day after breakfast, except for two days. This is a breach of H&S So there are several issues that affected my health here. The restaurant and cafe in the evening had some good meals. The Mexican had some Western tucker that I enjoyed, my last meal (Mexican enchiladas) was underwhelming, felt like cantine food that was microwaved and badly, because I had to send it back for being lukewarm. Overall I cannot recommend this hotel due to numerous health problems I suffered. I also discovered that if it weren't for the upgrade, I would have been given a horrible room like the one I saw quite possibly.(the room I received cost almost $1000 for two weeks, still very overpriced) This wasn't cheap, and I feel it was so expensive for what it was. Definitely not a 4 star, a 3 star is more befitting. The staff was mostly corteous, And premises are up to standard only in places. The gym was very nice. The pool area nice with some views, if only a little tiny..

Ottima ospitalità da parte della direzione del Ciputra Hotel, inizialmente non abbiamo potuto soddisfare la richiesta iniziale, vale a dire connessione e doppia a causa dell'alta stagione dell'Eid al-Fitr, ma la direzione del Ciputra ci ha fatto dei complimenti che sono stati una soluzione vantaggiosa per tutti e abbiamo davvero apprezzato e sono rimasti soddisfatti del servizio fornito. Frequentiamo sempre questo hotel, i servizi forniti sono davvero impressionanti, da una posizione strategica a Giakarta, una posizione adiacente ad un centro commerciale molto frequentato dai bambini, una grande piscina, sicura per i bambini, fresca nel pomeriggio, e soprattutto prezzi accessibili.

Overall, we had a pleasant stay at Maia Jakarta Hotel. The excellent service and strategic location made up for some of the shortcomings. Pros: 1. Service was excellent. The staff were friendly, attentive, and helpful throughout our stay. 2. The location is fantastic, directly opposite Thamrin City. 3. We booked the Suite, which was spacious enough for three of us. There was plenty of room to open and pack our luggage comfortably. 4. The hotel kindly provided complimentary breakfast for our third guest, which was a nice gesture. 5. The bed and pillows were very comfortable. The bed was large enough for two people, while our third guest slept on the sofa. 6. Indomaret is just a 3-minute walk away, which was very convenient. 7. Thamrin Mall is about a 5-minute walk away, and Grand Indonesia is around 10 minutes on foot. Cons: 1. We requested an extra pillow and quilt, and were informed there was an additional charge of IDR 50,000 and payment to be made directly to the housekeeping staff instead of being added to our room bill and settled during checkout, which felt rather unusual. 2. Hot water was only lukewarm and never got hot enough. 3. The room could not accommodate an extra bed despite our request, which may be inconvenient for some families or groups. 4. Only one key card was provided, which was inconvenient when our group wanted to head out separately. 5. The breakfast selection was quite basic with limited variety. 6. The room interior felt dated. The sliding toilet door was damaged and had to be forced open and closed by dragging it along the floor. 7. The shower area was extremely slippery, creating a safety concern. The bathroom ventilation was poor, and the shower drainage was slow, leaving the floor wet even the next morning. 8. The toilet faucet appeared dirty and could have been cleaned more thoroughly. you might also consider to bring universal adapter for powerpoints. Despite these issues, the outstanding service and excellent location made our stay ok. If the hotel refreshes its rooms and improves the bathroom facilities, it would provide an even better guest experience.

This is my second stay at Artotel Casa Kuningan, and no doubt the location of the hotel and hotel breakfast remains the main advantages of this hotel if you're looking for a place to explore Kemang/Kuningan/or even to Grand Indonesia less traffic jam from this hotel. However, during this booking, what fell short was the service that rendered us speechless. We arrive at the hotel early at 10:00a.m. as we took an early flight, well aware that the hotel check-in is only at 14:00p.m. Hence, we registered our names and confirm our booking and was told that the room will be ready by 14:00p.m. So we left our luggages and went to have lunch and shopping at the malls. We reached back at 15:00p.m. and saw a different atmosphere at the reception. There seemed to be a lot of people waiting for their rooms, so since I have already registered earlier at 10a.m., I kindly ask the receptionist if my room is already check. They say wait awhile, will check. And seeing the faces of the other guests waiting at the lobby, I felt something was definitely off. And I waited until 15:20p.m. with no updates given from the staff with regards to the status of my check in, they all seemed frantic at their computers. Finally at 15:30p.m., I got the keys to my room but with no explanation on why was there this delay, 1hr30mins after the supposed check in timing and moreover, 5 hours after I have registered my name for my check in process. To note, there was a wedding reception in the hotel on that day. This may have made the check in process much delayed, but not valid for guests to be treated this way as the wedding reception date should have been known well before and hotel management should have planned the manpower resources accordingly. Additionally, the comfort of my stay was much interrupted too, as this time I was put to a room at level 3. Loud noises from the night bar could be heard very clearly from our rooms and it continued to midnight. Not only music noise, we can hear ladies heels stomping from above and this loud stomping made it worse to our inability to have a comfortable rest at night. Something needs to be solved with regards to the noise pollution heard from level 3 rooms. I have a video that could here the loud stomping from our rooms, but could not upload here. In short, avoid level 3, and their service can be better to uphold the standard since they first opened. Hotel breakfast remains amazing with a nice pool and yakult/juices.

The room was quite clean and smelled fresh upon arrival. The dining and cooking utensils were fairly complete. The TV and sound system facilities have improved compared to before and are now better. The room was cool, the amenities were complete, and overall it was quite comfortable to stay in. Perhaps the water gallon could be given a bit more attention, as the water had a slight metallic smell when we were there. This might come from either the water itself or the dispenser. However, overall the place is comfortable and I would recommend it for staying.

Staff was super friendly and helpful. I really enjoyed my stay here! Location is another plus point, walking distance to Bundaran HI MRT station, and also various malls around like Sarinah Mall, Plaza Indonesia & Grand Indonesia. Truly recommended!

La camera era piccola ma completamente attrezzata, il letto era morbido e confortevole e il marchio dell'hotel era affidabile. La colazione era abbondante, il servizio eccellente ed è un'ottima scelta. Anche l'ambiente era piacevole e la zona circostante era piuttosto vivace.

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