Hotel 3 stelle a Pigeon Forge

Great stay. The service was excellent. It was very clean and pleasant.

Ho prenotato una stanza con pagamento all'hotel con colazione ! Prima hanno preso tutto il denaro dalla carta che non volevo usare , poi quando siamo arrivati all' hotel hanno ricevuto un' altra carta di credito e lo usano per depositi , ma comunque dalla mia altra carta hanno preso 10 dollari ! Che gestione fa il loro lavoro come questo ????? E circa il colazione! Horribile! È possibile prendere i cuponi per colazione e non si può prendere caffè e acqua! una bevanda per il colazione:caffè o acqua o succo! Tutti i giorni hanno confuso i nostri ordini! Servizio all'hotel una stella!!! Non l'ho mai visto negli hotel Marriott! Non hanno nemmeno dato acqua per lo stato come di solito! Perche' abbiamo prenotato via trip .com . Ma è ok! Altre cose sono solo deludenti! Era il mio viaggio di compleanno!

Breakfast was not good. The typical hotels have decent eggs and did not have any variety day to day. They did seem to take good care of the facility, it wasn't perfect, but is nice. I would go back again and maybe skip the breakfast or get a waffle.

I was charged twice for the stay. I was charged upon checking in, even though the booking was prepaid. Front desk staff was not appropriately trained with normal procedures and resulted in the duplicate charged. I had to make several phone calls to different people to resolve this. This resulted in precious vacation time loss and unnecessary stress.

Il personale era amichevole e utile, le aree di seggio vicino al creco erano tranquille e bellissime, la piscina interna/aperto e il tubo caldo erano super rilassanti, il colazione era fantastico, e la posizione era proprio giusta! Stiamo pianificando il nostro viaggio per la caduta e rimarremo lì.

Ottimo posto, bel prendi e vai a fare colazione anche durante la pandemia. L'unica cosa che mancava era la vasca idromassaggio ma è stato un soggiorno incantevole.

The housekeeping staff was very helpful. The room was clean and spacious. We were in the building across the river. Member of party was not able to walk to breakfast area and the parking area was severely lacking enough spaces (not to mention hard to maneuver in). So we were never able to take advantage of the complimentary breakfast. The parking area for the room itself was small. There were cars having to park wherever they could. The kids really enjoyed the geese and ducks and other critters we saw in the area. By being on the first floor, we were able to enjoy the animals up close. And we enjoyed being next to the river. It was very peaceful.

Everybody that worked there was so friendly! The location was perfect, right in the middle of everything. We walked across the street for dinner to a barbecue place.

We had a couple problems when we got there talked to the front desk was taken care of immediately. All the people there was extremely nice and very helpful. The breakfast was delicious and the place was extremely clean will definitely go back.

Nice hotel, great breakfast. Lots of options. Room was clean. Elevator was extremely slow. Everybody was constantly waiting on it and their pool is down for maintenance with no compensation whatsoever given.