Hotel 3 stelle a Leeds

We’re a couple who decided to visit Leeds and booked this hotel last minute. It turned out to be an excellent choice. Customer service was top-notch from start to finish — staff were genuinely helpful and accommodating with every request. The room and all common areas were spotless, which immediately set the right impression. Breakfast exceeded expectations: fresh, well organised, and plenty of choice. The overall environment was great too. The Royal Armouries are right behind the hotel, with lakes surrounding the area, making it a beautiful and relaxing spot. We were lucky to have sunny weather on Saturday, which made it even better. Highly recommended. Solid experience all round.

Excellent service from all staff I encountered. Room very clean, new and modern . Got everything you need. Only negative is the room temperature , you have to call them to amend it. Staff member told me the windows open so that helps but may be issue in summer ! Also I was situated adjacent to the student accommodation next door. I was woken during the night with noise from the students but hey Ho, we were all young once ! Also having the window open you can hear other noises from the street during the night

È stato un bel soggiorno. La stanza era molto pulita e il letto era grande e confortevole. È stato bello che anche la stanza fosse disponibile un caffè e un gia'.

The photos of the house are different from what I saw in person. The hotel has been refurbished from an old house. The windows, room carpet in the shower room and my own room are new. However, I can still feel the wind coming in during the night. The heating is set to work only during certain hours. I even wear my hat when sleeping to keep warm. I would say the staff keep the environment clean. For the price—£35 for one night—it’s okay. At least it is clean.

I would have given higher overal mark but parking is restricted and you can end up parking a few minutes walk away and there is no breakfast but there are eateries also a few minutes walk away in the same estate. Staff were helpful, room ordered was asked to be quiet and it was. Bed was comfy. Would definitely stay again.

Non uno dei migliori Premier Inns ho soggiornato a. Getting very dated and in need a complete refurb. Situato a bit in the middle of nowhere, neither near Leeds city centre nor the M1 and A1 . Una camera confortevole e pulita, ma la scelta di un posto per mangiare era limitata al ristorante della catena, al contrario. Ho prenotato a un prezzo molto buono, quindi non posso davvero lamentarmi. I tassi di solito sono notevolmente più alti e quindi non sono preziosi

Staffs are friendly and helpful. Beakfast is good, food keeps at good temperature and speedy refill. The room is small for a family, it size is smaller than other Holiday Inn Express but very clean. We arrived late, ~9pm and our sofa bed was not ready. The staff said our booking was for 2 adults only although we showed him our confirmed email from trip.com was 2A2C. He emphasised this was purely the issue of trip.com but he tried to sort it out for us. The housekeeping has gone home and left no spare bedsheet, pillow, quilt. Finally another man came and grabbed the things from another room or somewhere and prepared the sofabed for us. We appreciated his help.

The experience was great until the electricity when off an hour after I used the oven/microwave in the evening - almost had dinner in the dark with my husband. Luckily, the Guest Service helped me quickly via WhatsApp. Another missing item was toilet tissue. I was only provided with one roll for 4 days stay. It forced me to purchase tissue with my own money.

Disappointing! Stayed at this hotel in the past and felt the standards had dropped. Our room had been set up as a twin . We didn’t complain but someone arrived to change it to a double when we were just enjoying a coffee and relaxing. The fire alarm went off several times which was unpleasant . We appreciate it needs to be loud but there was obviously a problem with it! The view from the window was just a view over a concrete roof. The staff seemed very disinterested when we waited to be seated at breakfast!The coffee machine was broken ( jugs of hot coffee were available) After breakfast we had intended to relax before leaving but room 118 didn’t allow for this It was directly over a keep fit class with tunes like “ Come on Eileen “ blaring out whilst the instructor sang along!!

Poor customer service. There is an info in the room that taxi can be booked at reception desk. We went to reception and the staff member only pointed at the phone numbers and told us we could book it ourselves. She didn’t even get up from her chair or come over to assist us . Room only ok, lots of dust in the bathroom ventilation vent