Hotel con spa a Puerto Vallarta

Overall, the hotel itself was decent. The room, food, and general service were acceptable, and most of the staff were friendly. However, I had a very disappointing experience with the tour desk inside the hotel, especially when it came to payment. On my first day, the tour representative was very friendly, so I decided to book a tour through them. When I paid, the staff member spent quite a while setting up the card terminal and deliberately kept the part showing the exchange rate out of my view. I was never shown the exchange rate clearly, and I was never asked whether I agreed to have the transaction converted into Canadian dollars. I only found out afterward, when I received the transaction notification from my credit card company. The exchange rate they used was extremely poor, and I ended up paying about CAD $30 more than I should have. What bothered me most was that I had no idea this currency conversion was being applied at the time of payment. My understanding is that with Dynamic Currency Conversion, the customer should be clearly shown the exchange rate and final amount and should be given the choice to accept or decline it. That did not happen in my case. I did not go back to argue with them after I discovered it because I did not want this issue to ruin the rest of my vacation. However, after checking online reviews, I also found comments from other guests mentioning similar issues involving exchange rates and deposits. Because of that, I do not believe my experience was simply an innocent misunderstanding. The whole situation felt very misleading. In fact, I had already read some reviews about questionable exchange rates before the trip, so I specifically brought cash to pay the deposit in order to avoid this problem. Unfortunately, I still ended up being charged this way when making the final payment. The tour itself was also not a good fit for us. Almost everyone in the group was local, and the guide mainly spoke Spanish, so if you do not understand Spanish, you may miss a lot of the experience and there were some safety issues too. I also felt the tour was poor value and that several parts of the day seemed focused on encouraging additional spending. The tour was also highly overpriced. To be fair, I would not say the hotel itself is bad. I would still consider staying here again. However, I would strongly recommend being very careful with the tour desk and with any credit card payment. Make sure you can clearly see the currency, exchange rate, and final amount before tapping or inserting your card, and insist on being charged in MXN unless you personally choose otherwise.

We upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.

We're so excited to come to PV for the very first time and also first time with the Hyatt Hotel Group as well we might be a little bit have a higher expectation but overall the check in process was smooth and very easy we got the room early upon arrival the reception is very attentive but we will not going to return here again one thing I like to give a credited to this hotel is the location very convenient with almost private beaches stunning view but the service is up and down all the time during our 3 night stay especially the one at the main pool the waiter who walking to ask for a drink he only asked the white people obviously I'm an Asian who sat in the Sun Lounger in between the two white ladies he kept coming back and ask those two lady for any more drinks services but never ask me he treat me like I'm a ghost who never existing there I was so disappointed, The food # the Italian restaurant we try out on the first night was the worse the most terrible horrible extremely ridiculous the test was super nasty we never ever want to go back to that restaurant ever again the pineapple juice taste like water with some of the pineapple scent an orange juice is very fake color is like very light yellow almost like water but it was terrifying # The Sushi restaurant is just on average # The Mexican restaurant although Not so bad at all #The the one that we really love the most is the steakhouse the service excellent the food is the most delicious and the other one is the buffet that we recommend it, The house keeping I have to kept bucking the reception to tell them come and clean my room but they never do we ran out of the toilet pepper they never spare anything in our room unless I have to ask for once you missed the morning cleaning room you will missed it for the whole day they will never return to check to your room ever again, Another downside is the hotel is always under construction and outside by the walkway is very loud at night but not the whole night one thing I really hate about this place they claim they're 5 star hotel but I will give them only 4 or even less All the public restroom throughout the property are very dirty smells so stinky everywhere you're trying to use it's very very ridiculous the hotel itself are dated, Well overall I would say we enjoyed this stays because of the stunning beach view beautiful sunshine everyday again if you ask me would I be back here I would say ”NO”

Had to stay here by accident due to flight cancellations but my wife & I were very pleased! The place is huge and is perfectly situated right by the airport. They do not provide taxi services to the airport unfortunately, but there are taxis always available to take you there, driver will try to rip you off and charge you $20 USD for not even a 5 minute ride, but locals only pay between $5-$10 USD max; so don’t fall for it. But the hotel was a welcomed surprise for my wife & I. BUY THE BUFFET BREAKFAST ADD-ON! We didn’t we ended up paying $90 for our breakfast Which could’ve been about 40 bucks had we prepaid. Don’t bother buying the alcoholic beverage in a coconut - it’s way overpriced and you get very little alcohol. Definitely take it vantage of the free coupon/services provided at check-in; you get a little coupon book thing that contains free drinks, tequila shots, and passes to the spa, among some other things. Those were added benefits. The room was nice enough, not high-end luxury, but the rest of the hotel was impressive and the massive pool was awesome.

Quando abbiamo controllato la stanza, c'era cibo in minibar, abbiamo annunciato la ricezione e non c'era niente. La mattina dopo abbiamo notato che c'era sangue sul muro del bagno. Abbiamo annunciato la ricezione per pulire e ci hanno preso tre tentativi di informarli prima che qualcuno la pulisse. Non sembravano essere stati gradualmente. Ci dispiacevamo che fosse sangue e potenzialmente un biorischio e la trattavano come un segno di sporco. I ristoranti che abbiamo provato erano carini, ma mangiamo anche molto cibo locale. La piscina era una buona e grande posizione. Hanno annunciato la loro adesione attraverso la quota di tempo che è apparentemente comune ma non era noto a noi. Sapevamo che doveva essere una cattura per il “friendly breakfast”. Era interessante sentire di questo, ma non ci fu consigliato prima di tutto ciò che era coinvolto, quindi ci sentivamo un po' impazziti. Le percezioni date per il nostro tempo erano giuste. È stato un buon soggiorno e pensiamo che la nostra esperienza sia stata sfortunata. La parte migliore è la posizione del resort.

Ottimo luogo, personale molto attento, cibo eccellente e la reception e bar del lobby molto gentile, oltre alla vista e accesso al mare

L'ambiente dell'hotel è bello, il servizio è intimamente intimato e è adatto per le vacanze di famiglia. Scegliamo il servizio completo, la colazione è buona, la cena di pranzo è molto generale, può essere che le persone richiedono alimenti elevati, la carne di vacca è fatta di salsa, i frutti del mare non hanno quasi il cibo simile da scegliere. Il vino è un vino contenente frutta concentrata e vino contenente molto difficile da entrare. Se vuoi gustare cibo dolce o aspettare un alto cibo dolce, si consiglia di scegliere con colazione, non tutto. La sabbia sulla spiaggia non è una sabbia sottile, e questa zona è così, senza alcuna risonanza.

Perfetto luogo per camminare in città! Molto consiglia di prenotare le camere di fronte all'oceano, come gli altri aprino alla piscina. Miguel ha fatto un lavoro sterling che ci serve da bere ogni giorno sulla spiaggia! Non posso valutarlo abbastanza! La musica vive ogni notte, il cibo è stato variato ogni pasto, e abbiamo ricevuto un complimentare pasto migliorato, che era delizioso. Amiamo l'accordo tutto compreso! Il personale della spiaggia è stato molto utile per fornire sedie, ombrelli e tavoli di spiaggia (grazie Emilio!). Il personale di fronte ci ha consentito un check-out più tardi, e la pulizia del resort è esemplificabile!

Hotel eccellente, pulito, il personale cordiale ha uno spettacolo gratuito ogni sera alle 21:00 ma non mi piace la varietà perché solo il soggiorno locale, la spiaggia non è acqua limpida sporca e sulla spiaggia voglio rilassarmi, godermi il sole per abbronzarmi locale vieni alla vendita di cose così fastidiose. Non tornerò più. Spiace dirlo . Preferisco stare a casa mia andare alla mia spiaggia di casa. deluso.

Siamo arrivati per il nostro soggiorno di 10 giorni e al check in ci è stato informato che la piscina della famiglia è stata chiusa per le riparazioni e che tutti gli ospiti utilizzavano la piscina adulta unica. (che è molto più piccolo. Non c'è bisogno di dire che la piscina era confezionata con bambini con giocattoli d'acqua, ecc, saltando splashing ( avendo molto divertimento) Era difficile sedersi vicino alla piscina, poiché tutte le sedie erano prese molto presto nel giorno e entrando nella piscina Non è possibile rilassarsi. Se avessimo saputo avremmo prenotato altrove, perché questo ha davvero influenzato il piacere delle nostre vacanze. Anche il personale di frontlobby che ci ha provato a dirci il nostro pranzo di ultimo giorno non era incluso. Gli ho mostrato l'e-mail che avete inviato. Non erano molto accoglienti e riluttanti a lasciarci pranzo.