We have stayed there for a few days at the beginning of July as part of our annual main holidays. Advantages: * Breathtakingly beautiful place in the Portugese mountains. I could lay staring at the view from our room whole day. You can see castle and 2 palaces directly from the terrace. * The gardens are really nice, well groomed and give a very nice atmosphere for the whole stay. A lot of blooming flowers, well groomed grass - very Instagram friendly. * Place is very peaceful - a bit outside of the town, so it's very quiet, also during the night. You can also hear a lot of birds, which gives a very serene experience. * Swimming pool is placed on a terrace with amazing view, surrounded by the beautiful greenery. I enjoyed it very much, especially as it helped to cool down in a heatwave. * Very spacious room (superiour suite with kitchenette), well equipped, very clean, decorated nicely. There were also furniture on the terrace (table & chairs, as well as sun loungers). Really nice for eating meals outside or reading a book. * Access to the common kitchen with all the amenities, possibility to use washing machine (additional pay), water fountaine available all the time (no need to bring water from the shop). There's also small library with books, which can come in handy. * In general all the staff was very nice and courteous. They also give good tips as to where eat or what to visit nearby. * Possibility of booking a stay online. * Reasonable pricing Issues: * Lack of air-conditioning - which was a big flaw for our stay. We were there during a heat wave and sleeping through the night was simply impossible. It was very disapponting as WE ASKED BEFORE BOOKING the room and we were wrote that there is air-co in the ”superior suite”, which we booked exactly for that reason. When we came, it turned out it's only a device that is blowing air with water. It wasn't cooling the room. Also in 30 degrees, putting piece of ice inside does nothing. Maybe except for making room extremely humid. And device was paired with dehumidifier, which actually heats up the air when used. So I am still lost on how it was supposed to help. * Customer service - all the people were very kind and curteous, spoke great English, however I did not feel understood when we raised a complaint about lack of air conditioning. There was not much initiative to improve the situation (we only received additional fan, which also did not improve situation very much). They did not offer actual air-co device, help with finding another stay, not even a discount or free breakfast. Although indeed, we heard some apologies. Also the owner of the place, who could be seen in the property from time to time, did not make very welcoming impression. She also did not decide to talk to us after we raised a complaint, which I am pretty sure she knew about. *Breakfast - it was served in a very nice way, but the portions are very small (e.g. under postion ”cheese” you receive 2 small slices). On the me
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