Recensioni su Somadevi Residence

Risposta dalla struttura: Dear Valued Guest,Thank you so much for your kind words and for choosing our hotel during your stay in Siem Reap! We are thrilled to hear that you enjoyed our central location, cleanliness, service, and amenities like the pool and gym. It’s also great to know that the peaceful atmosphere and our daily-changing breakfast added to your experience.We look forward to welcoming you back in the future! Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more enjoyable.Best Regards, PheapE-commerce

Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to provide us with detailed feedback regarding your stay. We sincerely apologize that your experience did not meet your expectations.We regret to hear that you encountered issues with the air conditioner and external noise during your stay. We will certainly review these matters with our maintenance and management teams to ensure improvements are made.Regarding the transportation and tour guide recommendations, we aim to offer services that are convenient and reliable for our guests. We understand that price differences exist compared to independent options, and we appreciate your feedback on this. We will look into the pricing policies to ensure that they align with market standards while maintaining the level of service we strive to offer.We also apologize if there was any misunderstanding during your check-out process. We want all our guests to feel they are treated fairly, and we will take steps to ensure transparency and integrity in all our communications moving forward.Your feedback is invaluable to us, and we will use it to make the necessary adjustments. We hope you will consider giving us another opportunity to serve you in the future and provide an improved experience.Best Regards, Pheap E-commerce