Holiday Inn Express Shenzhen Futian Center invites you to stay in comfort and convenient for your visit to Shenzhen.Futian is the center of Shenzhen City, south of Shenzhen River, Shenzhen Bay, and Hong Kong New Territories across the river, both rich natural scenery and a bustling modern business district.Holiday Inn Express Shenzhen Futian Center enjoys a good geographical location, located in Futian CBD in Shenzhen. The hotel has convenient transportation, adjacent to Futian Port and Huanggang Port. It is around 13 kilometers away from Shenzhen North Railway Station, around 30 kilometers away from Shenzhen Bao'an International Airport, and around 1.1 kilometers away from Metro Line 1 and 3 Shopping Park Station. You can easily drive to Shenzhen Lianhuashan Park, Shenzhen Futian Mangrove Nature Reserve and Ecological Park, Window of the World and other attractions. While staying at the hotel, you can not only enjoy the pleasure of doing exercises, but also the view of the Shenzhen golf course, a green paradise bringing vitality and serenity into your journey. We expect Holiday Inn Express Futian Center become an ideal choice for your travel!
"The hotel itself is pretty nice — clean, fresh, and has all the basics you need. I liked that everything felt well kept. From my room the view of the golf course was great too. That said, there were a couple of small things missing like no bathrobe in the room and no built-in closet, which was a bit inconvenient. Now, about the service... honestly, it was kind of disappointing.
First, I hurt myself while exercising outside and when I got back late at night, I asked the front desk if I could get some ice. The receptionist just said, “We don’t have ice.” When I asked if maybe the kitchen had some, they said the kitchen was already closed. Felt a bit cold and unhelpful. I expect the reception to give some recommendations where to get ice even if they don't have it inside the hotel.
Then during breakfast, I saw other guests with to-go coffee cups and asked for one. The staff said only IHG members could get them. I told them I’m an IHG member, but they said they checked my room and I wasn’t on the list. I had forgotten to mention my membership at check-in, but when I showed them my membership on the app, the staff seemed impatient and just walked away. It was a bit frustrating since the membership is free (and I was just asking for a paper cup) and it’s not a big deal.
Also, the manager was walking around the restaurant while we were having breakfast. We were just a few guests there, and when we passed by, she gave us a pretty hard stare — no smile or even a nod. That was kind of off-putting.
Lastly, housekeeping came into our room around 8 a.m. while we were still sleeping, which was really annoying.
Overall, the hotel is nice and clean, but the service really needs some work. A bit more friendliness and helpfulness would make a big difference."