Recensioni su Home Inn Neo (Shanghai Xujiahui Wanping South Road)
Home Inn Neo (Shanghai Xujiahui Wanping South Road)
No. 65 Wanping South Road, Xuhui District, Shanghai, 200032, ChinaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.4/5
614 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.4
Strutture e servizi4.4
Servizio4.5
Pulizia4.5
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Tutte le recensioni(614)
Recensioni positive(581)
Recensioni con foto/video(35)
Trasporti comodi(36)
Ambiente di classe(35)
Reception gentilissima(29)
Tranquillo e accogliente(21)
Ideale per viaggi di lavoro(13)
Soggiornato diverse volte(7)
Ottima colazione(6)
Vicino alla metro(6)
Recensioni negative(33)
Brent268
Camera Business con letto matrimoniale
Soggiorno: set 2024
Solo
9 recensione
5.0/5
Eccezionale
Pubblicata: 27 dic 2024
One of my favourite places in Shanghai. Excellent service and beautiful comfortable rooms.
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Risposta dalla struttura: 感謝您的肯定與推薦,我們會繼續保持優質服務和舒適環境,期待再次為您服務。
Utente ospite
Camera Business con letto matrimoniale
Soggiorno: dic 2023
Coppia
8 recensione
4.5/5
Ottimo
Pubblicata: 9 gen 2024
The hotel staff is super friendly and helpful.
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Risposta dalla struttura: 謝謝親愛的誇獎,説的我們都不好意思了呢,喜歡我們就把我們介紹給身邊的朋友吧,相信我們一定不會讓朋友失望的,您也一定要常來哦
Jundo
Camera matrimoniale
Soggiorno: mar 2023
Solo
15 recensione
3.0/5
Pubblicata: 10 mag 2023
Booked a room for my mom. She lived there for 10 days and enjoyed her stay, however I found the hotel overpriced. I went into the room to help mom with the suitcases and internet, after 10 minutes the guard was knocking the door, demanding me to leave as I didn’t check in. I explained him I will just help for some time and leave, he insisted anyway. I can understand the rules, however I also hope for understanding as I never experienced it in other hotels, obviously I am not staying for a night as I explained, just some time to help. That was not a good impression and I didn’t find the guard polite.
1. Location. Better find another hotel around Xujiahui, every day we had to walk upstairs to cross the road. My room was facing trash cans. KTV was loud one night.
2. Service. The room was on the second floor and there was no elevator, nobody offered to carry the suitcases. It seems the guards on this hotel are to scare off guests not to help them. Terrible.
3. Cleanliness. I asked the reception to clean the room again after check in, the window was dirty, found a hair on a bed and dust in general. Reception area is messy.
4. No toothbrushes or combs or anything. There is store beside the hotel though.
Can’t say it was terrible, like I said the experience was rather positive, however for this price and for HomeInn (RuJia) it’s very disappointing.
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Risposta dalla struttura: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
a passenger
Camera Ospiti (2 letti)
Soggiorno: nov 2023
Coppia
12 recensione
4.2/5
Molto buono
Pubblicata: 1 gen 2024
Nice place with convenient location.
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Risposta dalla struttura: 看到您這麼細緻點評,我和小夥伴很感動!真真兒的,我們的唯一的希望就是用我們專業貼心的服務,為您的旅途生活增加一點快樂與美好,期待您的下次到來哦
Joseph Eng
Camera matrimoniale
Soggiorno: mar 2024
Viaggio con amici
16 recensione
4.5/5
Ottimo
Pubblicata: 29 mag 2024
Very clean hotel
Traduci
Risposta dalla struttura: 尊敬的賓客:您好!感謝您的入住和點評。您的滿意是我們永遠不懈的追求,我們會一直以客為先,為賓客營造温馨的旅途中的家,我們將以更熱情的服務和更舒適的環境來迎接每一位賓客。我們期待您的再次光臨
Cartaman
Camera Business con letto matrimoniale
Soggiorno: ott 2022
Coppia
9 recensione
4.2/5
Molto buono
Pubblicata: 30 nov 2022
Everything good the stuff a bit rude.
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Risposta dalla struttura: 尊敬的賓客:您好!非常感謝您對酒店的支持、謝謝您一直以來的陪伴,同時也感謝您百忙之中給予酒店寶貴的意見!希望我們的服務給您帶來更温馨的感受。讓每一位賓客滿意是我們的目標、我們將秉持初心、再接再厲。祝您生活愉快、工作順利。謝謝!
Skylah
Camera matrimoniale
Soggiorno: dic 2022
Solo
44 recensione
4.0/5
Molto buono
Pubblicata: 23 gen 2023
Nice hotel
Traduci
Risposta dalla struttura: 您的點評就是對我們的支持與鼓勵。感謝您將您的入住感受分享給大家
Risposta dalla struttura: 非常抱歉給您帶來的不愉快體驗。針對您的反饋,我們立即採取行動:我們已針對前台服務態度差的問題對員工進行培訓和教育,確保每位員工都能提供熱情、專業的服務。裝修時間確實給您造成了干擾,對此深感歉意。我們會調整裝修時間,在不打擾住客的情況下進行施工。我們對您的理解表示感謝,對於此次服務不周深感遺憾。我們一直在努力改進,為了提升您的住宿體驗。如果您有任何其他需求或建議,請隨時與前台聯繫,我們樂意為您效勞。再次為給您帶來的不便致以最深的歉意,感謝您的反饋,我們期待您給我們的改進機會。
Risposta dalla struttura: 感謝您細緻的反饋。我們欣慰房間無異味且初印象良好給您帶來了舒適感受,對於服務態度的肯定我們深感榮幸。同時,關於房間清潔度、個別員工服務温度及一樓房間濕度問題,我們高度重視並將即刻着手改進,確保每位賓客都能享受到住宿體驗。您的讚譽與建議都是我們進步的寶貴財富,期待未來能以更優質的環境與服務迎接您的再次光臨。位置便利性上的認可,我們十分高興,會繼續努力提供更加貼心便捷的入住體驗。
Risposta dalla struttura: 尊敬的賓客,非常感謝您細緻全面的評價。我們很高興能為您提供舒適的住宿體驗,包括寬敞的客房、安全的環境以及便捷的交通位置。您的認可是我們不斷努力的動力。關於距離地鐵站稍遠的反饋,我們會考慮提供更多貼心的出行指南或服務,以期改善客人的出行體驗。再次感謝您的寶貴意見,期待您的再次光臨。
Risposta dalla struttura: 尊敬的賓客您好!非常感謝您的入住和詳細點評。正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。從您的點評中,我們很遺憾的看到此次入住未能達到您的期望,酒店非常重視,並已經做了認真的調查和及時的整改,您的寬容和理解是對我們工作的鼓舞和支持!真誠期待您的再次光臨。