Recensioni su L'Escape Hotel

Terribile esperienza, staff non disponibile e hotel molto sporco. Cattivo odore ovunque. Ottima la colazione.

Hotel was beautiful and everything was intricately designed and pictures don’t do it justice. They gave us complimentary chocolate for our anniversary! Bed and pillows were soft. Toilet was huge and I enjoyed the bathtub. Gym was clean and had a nice design and equipment efficient and sufficient. 10 min walk to Myeongdong (we also took the subway one stop) and 15-20 min walk to namsan cable car via glass elevator. The traditional market was also right behind the hotel and mall next door. Very good shopping location. Hotel was near the subway station, and the nearest exit was connected to the shinsagae mall food basement (I think it was exit 7). The subway elevator to this exit was not obvious so may not be easy for guests with big luggage (there was one flight of steps coming up from the platform). From the station exit instead of walking up the slope to the hotel you can take an escalator inside the police station across the road/ pedstrian crossing (but closes at 10pm). Take lift up to the check in reception.

The hotel was clean but unfortunately the service standards were lacking.

That’s the best experience ever and thankful to the manager Tony Kim who made extra mile to create a wonderful atmosphere at the hotel as at home☺️ Recommend to book suite room because it is worth and it is big and great facilities and you can look at N tower and of course lunge benefits which worth having it during the stay The breakfast and happy hour in the evening lounge is great and so delicious praise to the Chef Cleanliness is top. HSKp is the best. The concierge downstairs outside of the entrance is a nice and very helpful. Recommended.

My fair review: I selected this hotel for the bathtub, room size and good location near Myeongdong (walking distance of one train station away). When I arrived, I was impressed by the pleasant hotel scent, the decor of its public areas and my room with the huge tub. And Natura Bisse toiletries too. But over my nine-day stay, I noticed my floor was not vacuumed (my leftover dinner crumbs were.. left over for two nights, accidental litter on the floor were also not picked up) and twice I found hair in the bathtub. One time was even after a request to the hotel to deep clean my room. This is the only hotel that I requested to change my bed sheets four times in 8 nights, cos I was itching and one day woke with an insect bite on my arm. The couch made my butt itch too, until I got them to vaccum mom it. But their service recovery was pleasant enough, and I got sincere apologies from the managers. Would I stay there again? Yes but in future I will make sure I give feedback promptly on their cleanliness instead of keeping it till the last few days of my tour!

This hotel is such a hidden gem and definitely warrants a revisit, ideally with a significant other. Need to come back to check out the live jazz on the weekend! Be sure to try out the French restaurant, service and food both excellent and worthy of the Michelin.

Awesome service with very well mannered and professional staff! Like the decor! Room size is really good for hotels in Seoul!

overall great pretty place, we enjoyed our stay. service i would expect more ))) they charge for ice, they only "allow" 1 capsule of coffee per day (the coffee capsule they use is CHEAP!), etc etc similar things. they insisted we pay for breakfast first before we go in, which is strange for such hotel, normally we are let in and then we receive bill while we eat or at the end. and... I was super annoyed that they did nothing to acknowledge the fact that we arrived in their hotel to celebrate 2 huge milestones in our life - 50th birthday & 15th wedding anniversary _ i wrote, i reminded when we arrived - but nothing, straight distant face, and next 3 days nothing. annoying as its not a normal thing, especially in such hotels, so quite unusual. another thing - if anyone have allergy to dust &/or dust mites - this hotel might be not too suitable, my husband was sneezing all the time. otherwise its a pretty cosy hotel, quiet at night yet its perfect location, very near busy shopping & night market street. we would recommend this hotel, but we do hope that hotel can reconsider their customer service to be more attentive and less petty.

Great service and really well decorated. Only real annoyance (which doesn't hinder the overall experience to be clear) which I've seen a few times is I feel they try to be a bit too modern with the buttons for lighting - however, it's an absolute pain when just wanting to go to the toilet. There didn't appear to be a light for just the bathroom and sometimes just a simple switch to turn the lights on/off would have been far less frustrating when trying to go to the bathroom at night without turning all the lights on.

Really nice hotel..great location, walk to night market and Namsan Tower. Breakfast was delicious. Room size is massive. Really no complaints. Great stay.

Beautiful hotel with and conveniently close to everything. The metro station is right in front of the hotel, there's a market right behind the hotel and Myeong-dong street is just down the street. The staff of the hotel are friendly, the bed is comfortable and the room spacious.

Good location And service

The receptionist’s attitude was very arrogant and rude. Towards all the questions we raised her answer was just no without even want to give any explanation. Two bellboys were just standing there watching us moving 5bags up and down from and to the car without even offering to help, have no idea what is the purpose they hire someone standing at the door. The room services not even refill the water and amenities even toilet papers and shampoo bottle is empty, we booked for 5 nights and have reason to believe they missed out the refill on purpose to save cost. When we called for room service to inform they that they forget to refill, they asked us pay extra which is supposed to include in their packages. One of the socket in their room mulfunction and even have some sparks when plug in which is so terrible.

Our stay was amazing. We enjoyed our room quite a lot and were able tot take advantage of the happy hour and breakfast -all of which were great. We’re more than willing and excited to come back and stay again when the mood suits us.