1617-1 Arimacho, Kita Ward, Kobe City, Hyogo Prefecture, 651-1401, JapanDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.3/5
Molto buono
82 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.2
Strutture e servizi4.2
Servizio4.4
Pulizia4.3
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Tutte le recensioni(82)
Recensioni positive(77)
Recensioni con foto/video(36)
Soggiorno meraviglioso!(26)
Proprietario simpatico(22)
Cena molto buona(21)
Trasporto da/per l'hotel(17)
Camere magnifiche(13)
Camere ampie(9)
Ottimo rapporto qualità-prezzo(9)
Doccia difficile da usare(6)
Recensioni negative(5)
Utente ospite
Camera accessibile ai disabili (non fumatori, con bagno)
Soggiorno: dic 2024
Coppia
2 recensione
4.0/5
Molto buono
Pubblicata: 17 gen 2025
Location is great to the Rokkosan ropeway! Services are fantastic!! The dinners are superb!!!
The hotel and facilities are bit old but it’s great for its price. The onsen shower area requires more frequent cleaning however as there was hygiene issues spotted.
Traduci
Risposta dalla struttura: お忙しい中、口コミへのご投稿を賜りましたこと、御礼申し上げます。たくさんのお褒めのお言葉をいただき、大変恐縮でございます。お客様のお声が私どもの今後の励みとなります。温泉についての貴重なご意見につきましては、清掃担当にも共有させていただき清掃実施を行いました。今後はこのようなお声をいただかないよう、日々漏れのない清掃点検に努めてまいります。今後も皆さまに喜ばれる宿づくりに取り組んでまいりますので、またのご利用をスタッフ一同心よりお待ち申し上げております。亀の井ホテル有馬 フロント
Utente ospite
Giapponese A (Con Toilette) (Non Fumatori)
Soggiorno: nov 2024
Famiglia
8 recensione
5.0/5
Eccezionale
Pubblicata: 31 dic 2024
Excellent service and food, with bus transfer from Arima Onsen station to hotel. The staff are also friendly and helpful.
Traduci
Risposta dalla struttura: この度は、亀の井ホテル有馬をご利用いただき、また口コミ評価最高点を頂きましたこと、ありがとうございます。日本の有馬での大切なご旅行の思い出作りのお手伝いができた事、私どもも大変うれしく思います。次回も日本の有馬温泉界隈へお越しの際は、再度、亀の井ホテル有馬をご利用いただけますよう、スタッフ一同心よりお待ちしております。亀の井ホテル有馬 フロント
Siu Chung
Camera Giapponese B (con WC) (Non Fumatori)
Soggiorno: nov 2023
Coppia
12 recensione
4.5/5
Ottimo
Pubblicata: 12 dic 2023
Food is very good, room is big enough, but a bit walk to the town centre, and they have free ramen from 9-10:30
It’s really tasty. Overall it’s great and price are reasonable
Traduci
Risposta dalla struttura: Thank you very much for using Kamenoi Hotel Arima.We are very happy to hear that you were satisfied with the food at our hotel.Also, thank you for enjoying the Dandan noodles for dinner.We will continue to strive to improve our services so that our customers can enjoy their stay comfortably.Kamenoi Hotel Arima Front
Malaysia 50 years old 靓仔
Giapponese A (Con Toilette) (Non Fumatori)
Soggiorno: mar 2024
Coppia
4 recensione
2.7/5
Pubblicata: 22 apr 2024
This is an old onsen hotel, while it is clean, the facilities are aged. Onsen is indoor, if you think of having a nice relaxing onsen bath with good environment, this is not your place. It just provided you with soaking in hot natural spring, that's all. If you can't speak Japanese, avoid this hotel. There is an English spoken staff at reception but she is not there often. At time of visit, 17/4/24, temp is turning warm in day hours, centralized air conditioning was still under heater mode until 25/4/2024, the room was very hot although outside temperature was about 22-24C and we opened all windows. They had provided us a mobile fan that we turned it on even at night with outside temperature about 12-17C because ventilation was not good. The Tatami beds are just 2 layers of mattress of 1 inch each.
Shuttle bus service from hotel to bus station can only be provided during check in and check out.
Dinner in Kaiseki style was good, but portion was small. Service was very good. I saw other tables are served with different variety of food, but there were no options for us to choose during hotel booking.
Breakfast spread was below expectation, I can't understand why many reviews commented good breakfast variety.
Hotel also provide Fukata for free to wear at hotel, which is a very good experience to us.
Anyway, when this review is posted, the hotel will just response with "thank you, noted" as standard response, as you may observe in other reviews.
Traduci
Risposta dalla struttura: Thank you very much for staying at Kamenoi Hotel.We would also like to thank you for taking the time out of your busy schedule to post.However, we sincerely apologize for the inconvenience caused regarding the air conditioning and that you were not satisfied with the breakfast.We will strive to create a hotel where you can spend your time comfortably, so as not to waste the valuable points and opinions from our customers.We look forward to your next visit.Kamenoi Hotel Arima Manager
Utente ospite
Giapponese A (Con Toilette) (Non Fumatori)
Soggiorno: gen 2024
Famiglia
11 recensione
4.0/5
Molto buono
Pubblicata: 19 feb 2024
The room is very small, and no bathroom. The food is a bit disappointing.
Traduci
Risposta dalla struttura: Thank you for using Kamenoi Hotel Arima.We sincerely apologize for not being able to meet your expectations despite your efforts to use our hotel.Based on the valuable opinions of our customers, we will continue to strive to improve our services to ensure customer satisfaction.We look forward to seeing you again soon.Kamenoi Hotel Arima Reception
Utente ospite
Giapponese A (Con Toilette) (Non Fumatori)
Soggiorno: set 2023
Famiglia
14 recensione
5.0/5
Eccezionale
Pubblicata: 30 ott 2023
The overall experience was very pleasant. Environment was nice. Staffs were helpful and easy to communicate. Lots of parking space. Dinner and breakfast were nice. The onsen were also nice. We will definitely coming back.
Traduci
Risposta dalla struttura: Thank you very much for choosing Kamenoi Hotel Arima.We are very honored by the many compliments we have received. Encouraged by your kind words, the entire staff will continue to make further efforts in the future.We look forward to seeing you again.Kamenoi Hotel Arima Front Desk
Utente ospite
Camera doppia standard (con wc) (non fumatori)
Soggiorno: mag 2024
Famiglia
12 recensione
4.0/5
Molto buono
Pubblicata: 18 giu 2024
Stay one night here not bad.
Traduci
Risposta dalla struttura: Thank you for using Kamenoi Hotel Arima and for posting your review.Did you enjoy the townscape of Arima?We will continue to work hard to create accommodations that will please everyone, and all of our staff members look forward to your next stay.Kamenoi Hotel Arima Front
robbiechoi
Giapponese A (Con Toilette) (Non Fumatori)
Soggiorno: mar 2023
Famiglia
8 recensione
5.0/5
Eccezionale
Pubblicata: 12 apr 2023
wonderful hot spring experience, delicious dinner. only public hot spring pool is reserved, no private one.
Traduci
Risposta dalla struttura: Thank you for using Kamenoi Hotel Arima.I am glad that you liked the hot spring "Kinsen" and the meal.looking forward to seeing you coming again.Kamenoi Hotel Arima front desk staff
Utente ospite
Camera Superior (2 letti, non fumatori, con bagno)
Soggiorno: mar 2024
Famiglia
1 recensione
3.7/5
Pubblicata: 4 apr 2024
Very nice hotel
Traduci
Risposta dalla struttura: Thank you for using Kamenoi Hotel Arima and for posting your review.We are glad that you were satisfied with our stay. We will continue to strive to improve our services so that our customers can enjoy their stay comfortably.We look forward to seeing you again soon.Kamenoi Hotel Arima Reception
Utente ospite
Giapponese A (Con Toilette) (Non Fumatori)
Soggiorno: nov 2022
Famiglia
4 recensione
4.0/5
Molto buono
Pubblicata: 23 dic 2022
Very traditional onsen hotel. The onsen is good and the dinner is also great.
Traduci
Risposta dalla struttura: Thank you for using Kamenoi Hotel Arima.We are very happy to hear that you were satisfied with your stay.We are looking forward to seeing you again.Kamenoi Hotel Arima front desk staff
Risposta dalla struttura: この度は、亀の井ホテル有馬をご利用いただき、また口コミ評価最高点を頂きましたこと、御礼申し上げます。たくさんのお褒めのお言葉をいただき、重ねてお礼申し上げます。お客様のお言葉が私どもの励みとなります。次回、お連れ様とご利用いただいた際も、今回以上のサービスをお伝えできるよう、日々邁進してまいります。次回のご利用、スタッフ一同心よりお待ちしております。亀の井ホテル有馬 フロント
Risposta dalla struttura: お忙しい中、口コミへのご投稿を賜りましたこと、御礼申し上げます。当ホテル、有馬温泉駅からは少し距離がありますので、お気軽に送迎のサービスをご利用くださいませ。お食事についてもご満足いただき、私どもも嬉しく思います。今後とも亀の井ホテルをご愛顧いただくようお願い申し上げます。亀の井ホテル有馬 フロント
SHUN.C_0309
Camera Superior (2 letti, non fumatori, con bagno)