Hotel vicini a Palacete da Rua Dom João IV a Porto

Io e la mia famiglia pianificano una vacanza in Algarve, ma come i voli diretti non correno ogni giorno a Faro, abbiamo deciso di fare un breve viaggio a Porto 3-day prima di andare a Algarve. Abbiamo visto Almada Domus su Expedia e abbiamo deciso di rimanere lì, poiché le foto sembrano belle e descrive la sua posizione come molto centrale per tutte le attrazioni turistiche di Porto. Purtroppo, dopo aver fatto la prenotazione, abbiamo capito che l'hotel è effettivamente situato a pochi isolati dalle strade principali e richiede un corto salto di montagna per arrivare, che sarà una sfida per mio marito che soffrisce di ripetere Achilles Tendinite che rende difficile camminare e richiederebbe aiuto a camminare.Lo stesso giorno, entro 2 ore dalla prenotazione, ho mandato un email all'hotel per chiedere l'annullamento. Ho spiegato a Fabio (che presumo sia il manager/ proprietario dell'hotel) la mia situazione e in quel momento sembrava disposta a soddisfare la mia richiesta, ma mi ha consigliato di contattare direttamente la Spedia. Poi ho parlato con Expedia e mi è stato detto che possono cancellare gratuitamente dopo aver confermato con l'hotel che sono a posto con esso. Più di 20 e-mail con l'hotel dall'ultima sera, e questa mattina Fabio ha improvvisamente cambiato il suo tono e ha detto che non permetterà una cancellazione gratuita e che dovremo pagare una penalità del 50%. Poiché la prenotazione è ora “al di fuori della finestra di cancellazione 2-hour”, e sarebbe “ingiusto per gli altri ospiti” (anche se ho contattato l'hotel per cancellare entro 2 ore dalla mia prenotazione, sperando di minimizzare l'impatto sul loro business). Mi è stato anche detto da Fabio che “Porto è una città di montagna come Lisbona, che non è amichevole per le persone con difficoltà a camminare” e ha detto, ma possiamo Uber ovunque.... Sono stato molto sconvolto dalle sue ultime osservazioni e chiaramente deluso dal fatto che non volesse aiutare, anche se diceva che sarebbe stato all'inizio quando mi sono contattato per la prima volta.

Conveniently located in a quiet neighbourhood close to the train station, this hotel was the perfect stay for us to explore Porto and take day trips. The metro line was a quick walk away allowing us to access all the tourist attractions of Porto easily. We conveniently connected onto train and bus for day trips in minutes. There was a number restaurants to choose from and a little supermarket close by. The room was clean and comfortable, the staff professional and helpful and the breakfast buffet was excellent. A perfect stay,

This place is actually an old motel that has clearly gone bankrupt and still tries to get naive customers to a trap. It smells of mold, there is no shower ( just a broken whirlpool ), there is no maintenance and the staff is clearly unwilling to look after the guests. To make it worse - if possible - they tried to cheat Booking pretending I was not there ( although I have my credit cards statements to prove ) just not to pay their commission. When I wrote this on the Booking review the owner was extremely impolite and aggressive , as his plote was denounced. Honestly, it makes no sense staying there even if it was for free. Run away from this joint!!

Bell'hotel, in una zona strategica. Vicino alle cantine del Porto, al lungo fiume con tanti ristoranti e a pochi minuti dalla zona monumentale. Personale gentile e disponibile e colazione super abbondante. Piscina coperta e spa. Camere veramente spaziose. Consigliato!

If possible, I would suggest avoiding this hotel. There were many issues with this stay. Let me attempt to break this down in a structured way: Hotel: This hotel has no Porter, no trolley cart. So if you’re traveling with a family and have bags / need baggage assistance you’re on your own. There are A LOT of mechanical issues at this property. When I went to use the urinal in the lobby the pee quite literally just poured out the bottom of the urinal and straight onto the floor as though the plumbing were not even connected. Yikes! And they admitted that they were aware when I told them they NEED to close that bathroom. The entry way automatic doors were misfiring. Randomly opening and closing. Kind of like an obstacle course. The elevator sensors didn’t work and on 3 occasions tried to eat me or my kids. At one point the elevator door closed so violently that it knocked me backwards and my 2 and 5 year old were left in the elevator by themselves. Thankfully they pressed the correct floor number. Service: As a Lifetime Titanium Elite we’ve grown to appreciate the little things that a property can do to make your stay special. That’s not really in the vocabulary for this place. For starters, we booked 2 rooms because we knew that with 2 kids and 3 adults we needed to have space. Despite reaching out to the hotel and letting them know that we’re a family traveling together they tried to put us on 2 separate floors. Cmon. Also we submitted our Suite Night Rewards which is a voucher that you earn and it entitles you to a suite upgrade if one is available. Not to be confused with just “expecting” an upgrade. Oddly (and against company policy) they redeemed our Reward but then didn’t give us a suite because they claimed that only the room that the person with the status was staying was eligible. Sorry, but that’s not even remotely true. It’s like saying that you can only redeem your points for the room you’re saying in. 🤣 And let’s talk about the little things. Water. Guests with status are entitled to 2 bottles of water per night. I’ve stayed at over 100 properties. Congratulations AC Porto on being 1 in 100 in the worst possible way. They refused to give us water and advised that we could buy it from the mini bar. We were given 1 bottle per room. So 2 total bottles of water for 5 guests. For 1 night. If you have status and you’re reading this, I apologize for making you spit out your coffee. But seriously. It’s bizarre. You have to stay 75 nights per year to earn Titanium status so there’s a lot of revenue being fed to the chain. It’s a bottle of water for fffffs sake. Oh and again, for folks with status, you’ll know that you receive a welcome gift. It’s either points or breakfast. Here at the lovely AC Porto their breakfast is €15 per person, and the Welcome Gift is €10 credit. So in essence they’re giving you 1/3 of breakfast. And that’s only for ONE room. They do not extend that amenity to the second room that we paid for. Room: S

Abbiamo dovuto effettuare una prenotazione di ultimo minuto. I nostri criteri principali per l'hotel erano la pulizia, Basato sulle recensioni questo hotel era quello che cercavamo. L'abbiamo provato e non erano delusi. L'hotel era molto pulito. Le camere sono state un po' piccole, ma sono state ben decorate. L'hotel era situato a circa 20-25 min di distanza a piedi dal centro della città. Non ci importava di camminare. La maggior parte del tempo ci tornavamo all'hotel dopo le 9:00, e non ci sentivamo mai insicuri camminando in quella zona. La colazione gratuita era un piacevole bonus. La colazione era sufficiente. Vorrei solo che avessero una piccola varietà. Ci siamo fermati per 4 notti e hanno offerto quasi la stessa cena ogni giorno. Un'altra stanza per il miglioramento è mobili balconi, la nostra stanza aveva un balcone, con due sedie cuscinette su di essa. Il giorno dopo la pioggia, quando siamo stati a casa, non siamo mai stati in grado di trascorrere tempo sul balcone, perché i sedili erano bagnati, e tutti quelli che lavoravano lì erano grandi e estremamente utili. Tutte le nostre preoccupazioni sono state prese sul serio e abbiamo sempre ricevuto il massimo aiuto e attenzione. Grazie speciali al ragazzo che lavorava il turno di sera! Era sorprendente. Mi dispiace, non ricordo il suo nome. Rimanerei lì e consiglierei questo hotel.

buona posizione Personale carino amore tutto Portogallo Sono un solo viaggiatore wan to visit 100 countries ASAP

Buon hotel. Non è nel centro storico ma poco lontano. Si trova in prossimità di due stazioni metro, la più vicina è Marques che si trova a 500 metri. Non abbiamo trovato grosse difficoltà nel parcheggiare la macchina, specie la domenica. Stanza pulita abbastanza grande, bagno completo di bidet. Staff molto attento, hanno rapidamente sistemato un piccolo problema di manutenzione. Letti molto comodi. Buona la prima colazione con vasta scelta di dolce e salato e frutta. Ottimo rapporto qualità prezzo.

We stayed at this hotel in October 2022. We had room #303. The good : Check-in was fast. The staff at the lobby is great. Friendly and helpful. The room was very clean, there is a mini-fridge and a safe in the room. No carpet. Nice bathroom with good water pressure in the shower, but water temperature varies a lot. The room has a small balcony and big windows that let the light in the room. The bad : Not a real king bed, just two single beds next to each other so it was not a very comfortable arrangement. There are no USB ports available in the room. Wi-Fi was not reliable at all in the room. The TV volume was blocked at 10 (out of 60) so we could not really watch TV because volume was so low. We call the front desk and they sent somebody to check and since there was really a problem he told us that they would have to replace the TV, which could take some time. Since it was already late we simply declined and went to bed! The location of this hotel is not the best. Nothing much around, the neighborhood seems a little sketchy and the view from the room is simply depressing.

Thank you for giving us such a fantastic experience, your hotel and the views from our room were just outstanding! We loved reading about its history and about its floral theme - thank you. We had outstanding service from all your wonderful staff, even although some of them are still learning they tried their best to be helpful. Special mention goes to Rishi Raj in the Dining room for being so very helpful and efficient, always going out of his way to give us excellent service. Also, Andre in the bar, although still learning his trade, was very friendly and efficient. Tomas and all of the receptionists were constantly helping us and were very friendly. We thank them so much for upgrading us to a beautiful junior suite as we were celebrating our anniversary - so very kind and thoughtful. The girls cleaning our room did so extremely well. We would definitely recommend a stay at this beautiful hotel, being right beside the Douro river - you couldn't get a better position from our room on the 8th floor! The view of the river and sunsets were just spectacular. All I have left to say is thank you so very much to all the wonderful staff at the Pestana Douro for helping us have a wonderful holiday ! Porto is just beautiful and definitely worth a visit 😍