The Westin Perth

My wife and I were looking forward to our holiday in Perth and excited to check into Westin. We were booked for 5 nights. We were checked in by Scott the manager. The room was pleasant and clean. But to our disappointment, after a shower, the toilet was flooded with water from the shower. Water was flowing out from both corners of the floor and the water could not flow down to the drainage in time. I called the front desk and Scott came to survey the issue. He said he will get the engineer to fix the problem. In the meantime we will have to use about 5-6 pieces of thick towels to soak up the water after our shower. The next day we were out the whole day. When we came back in the evening, thinking the issue has been fixed, my wife took a shower. Unfortunately the issue has not been fixed and the water was all over the floor. I called the front desk and Scott came up again and expressed that he thought it was fixed. So the next day, the engineer fixed the issue by using silicone like a stopper at the two corners of the drainage in order to prevent the water from flowing out, like a dam. The issue was only fixed on the third day. FYI there was still water flowing out, but not as much. Definitely a design fault. The next incident was when I asked for a tissue box on our fourth night. The gentleman who came by told me that there was no more tissue boxes within the whole hotel. I was shocked and puzzled. My wife stopped me from getting upset, took the empty tissue box down to reception just to get a tissue box. We are extremely disappointed with the level of customer service especially when we chose Westin our expectations were very high. I understand as a frequent traveler not every hotel experience are perfect , but as for the issues and the experiences we faced above were unacceptable.

Had an amazing stay in The Westin Perth. The room is clean and comfortable for us and the toilet is spacious. It is a short walk to our car rental and the CBD area. Would highly recommend if you are visiting Perth for an enjoyable stay!

Excellent location and room as well. Only thing is the water pressure is weak in the room.

Hotel was spacious and clean with great looking common areas. Gym was large and well equipped too and the pool had a great view of the cityscape.

Excellent service by The Westin Check in was fuss free. Stay was pleasant. Room was spacious. Staff were friendly and helpful. Kids love the pool and everywhere was clean and spotless. Food options and shops available at close proximity. Enjoyed walks in the morning. Easy to navigate around the hotel.

We got a family room for 3 adults and a 2yo. Love how spacious the room is and the awesome view that we had at the highest floor.

Amazing stay loved the room! Food was delicious and enjoyed drinking by the pool.

The room was very spacious - it’s rare to find this size at the centre of the city. The breakfast was the best, my whole family loved it! The food varieties and quality, all were good, nothing to complain. I think I made the best choice to stay at the Westin Perth. It’s also located at walkable distance to shopping area and Elizabeth quay.

Nice hotel in central area, only criticism is the lighting in the room very difficult to control. Also the front desk reception needs to improve their service.