Hotel con parcheggio a Lapu-Lapu

There’s just one thing we had in mind, that’s to come back again. We loved every moment of our stay. Food was excellent. Hotel staff were so nice and super welcoming. We loved that there was a tennis court and even more loved that the beach is just few steps

We booked two rooms for 7 nights at the Sheraton Cebu Mactan. We are two families traveling together with three young children and a pregnant wife. We were excited for a relaxing vacation, but after just 4 days, we wanted to check out early. The hotel agreed to refund only one room (around 900–1000 USD), but refused to refund the second room. This decision was made even though the hotel is completely full (Chinese New Year, peak season). Our rooms could have been sold to other guests immediately, so there was no financial risk to the hotel. Why We Wanted to Leave Early: 1. Food Issues (Very Important for Muslim Families) The hotel is in an isolated location with no restaurants nearby. The on-site restaurants serve mostly spicy Asian food, often containing pork. As Muslim families with young children, we cannot eat spicy food or pork. This made every meal a struggle. 2. Transportation (A Nightmare) Getting a taxi is extremely difficult. · When we wanted to leave the hotel to go to the city, we often waited over an hour for a taxi. · When we tried to return to the hotel from the city (like Cebu), we waited up to 2 hours because drivers refuse to come to this hotel. · Even within the Mactan area, finding a taxi was not easy. · The hotel offers a transfer service, but it costs 2–3 times more than a regular taxi. For a family, this is not a practical solution. 3. Maintenance Issues On the very first day, we reported that the sink was clogged – water drained very slowly. We were promised it would be fixed. After 3 days, nothing had been done. On day 3, I personally told the General Manager, Mr. Robin Bernard, about the problem. He said: ”No problem, I will solve it.” But even after his promise, nothing happened. Finally, on day 4, housekeeping came to our room. We showed them the problem by running the water. They saw it immediately and called an engineer, who fixed it within 20 minutes. Mr. Bernard's promise meant nothing. The regular staff fixed it. Our Conversation with Management We requested an early checkout. Mr. Ross Bautista genuinely tried to help us. He suggested a possible refund for one room and arranged a meeting with his superior to discuss our case. That meeting was with General Manager Robin Bernard. Here is what happened: · He claimed he ”knew the situation”, but could not explain any details. We had to tell him everything again: about the children, the pregnant wife, the food, the transportation. · Throughout the conversation, he was arrogant and condescending. It felt like he was not listening, just waiting for us to finish. · We explained that the hotel was fully booked (Chinese New Year, peak season), so letting us leave early would not hurt his business. The rooms would be sold again immediately. · His response was shocking. He looked at us and said, word for word: ”You should not think about my business. It's my concern.” Then, one minute later, when we asked for understanding, he said: ”I have to think about my business.” There is no logic. It felt like he just wanted to show his power and punish us for asking. The result? Nothing changed. Ross Bautista tried, but his hands were tied. Robin Bernard simply confirmed his original decision and showed zero empathy. As long as Mr. Robin Bernard is the General Manager, we will never return to this hotel. His arrogance, empty promises, and complete lack of care for families with children and special dietary needs are destroying the reputation of this Sheraton. To other Muslim families or anyone traveling with young children: I strongly recommend choosing a different hotel. Here, your needs will be ignored if the manager does not feel like helping.

Questo posto era fantastico. Non scrivo recensioni, ma ho anche per questo posto. Il personale era molto amichevole anche i giardinieri erano amichevole, e il servizio era fantastico. Da tutti i luoghi che ho soggiornato a Cebu questo è il nostro preferito.

Staff were really friendly and helpful. From the check in to restaurant staffs. The housekeeping staff were awesome. They did a really good job keeping our rooms neat and tidy everyday. Breakfast buffet was basic and had plenty flies but it’s a resort so it’s pretty much expected. Could appreciate some sort of a deterrent . Hotel beach front was great compared to crimson. Would suggest some light music for ambience. Location of the hotel is convenient. The children enjoyed the 3 swimming pools and the Mrs loved the spa. Overall they lived up the 4 star resort hotel experience and expectations.

This hotel is very convenient, located only about 20 minutes from the airport, which makes it perfect before a flight. It is a large property, yet it remains surprisingly peaceful. The staff are truly lovely and welcoming. The rooms are very comfortable and well-equipped with everything you might need. The food is excellent, especially the breakfast, which offers a great selection. We spent a fun evening at the Sports Bar — my children really enjoyed all the activities available. The only downside, in my opinion, was that the prices there were quite high. Aside from that, the view from the pool is stunning, and there is a pleasant small beach to enjoy. We had a wonderful stay before catching our flight.

Le camere sono eccellenti, spaziose e confortevoli, e il bagno è enorme. Il secondo giorno non potevamo far pulire il personale, per qualche ragione tutti gli altri erano prioritari, ma il resto dei servizi era grande e il personale complessivo è tanto accogliente e amichevole quanto i Filippini possono essere. La posizione è stata la più grande per noi, perché non c'è una spiaggia, per cui abbiamo prenotato. È possibile sperare in un tour insulare solo se vuoi passare del tempo in una vera spiaggia di sabbia bianca. Anche tu devi avere la possibilità di camminare senza auto da passeggiata se vuoi andare a mangiare altrove.

L'hotel è bello per soggiornare. Molto amichevole con la coppia che ci ha soggiornato. Ho regalato questa prenotazione alla coppia di novelli sposi. Grazie mille Dio benedica Eloisa

The room we stayed in was very nice. Super clean and big enough. The location was great. Lots of food options to satisfy anyone’s needs and curiosity. I’d recommend the place right across the street which has a few options for Filipino BBQ. Or you can go to new town and drink expensive coffee at Starbucks. Whatever satisfy your fancy.

Overall I rate the place as basic clean enough but never had hot water WiFi not great staff very friendly and helpful, I would also say good value for the money paid

Rimanere a buon mercato con esperienze miste - Buona per il prezzo, ma essere preparati per i chicchi Abbiamo prenotato questo hotel per tre notti principalmente a causa del suo prezzo incredibilmente basso, circa 500+ pesos. Quando siamo arrivati, ci ha sorpreso di vedere la zona piena di motociclete HPG (Gruppo di pattuglia su strada); è emerso che anche loro rimaste lì a causa di un evento ASEAN a Lapu-Lapu, che ha reso la vicinanza molto occupata. Quando siamo entrati, la ricezione era inattesa per un momento, e quando qualcuno ci ha aiutato, sembravano affrettati e difficile comunicare con loro. Essere escogitato nella nostra stanza era un'esperienza ”ok”. Per il punto di prezzo 500-peso, soddisfaceva le aspettative! La stanza aveva un frigorifero, e siamo stati felici di trovare un bucket e un dipper, il che significava che potremmo fare il lavanderia un enorme plus per noi. La pressione del doccia era leggermente migliore di quella del nostro precedente alloggio, ma non siamo ancora completamente soddisfatti e siamo finiti usando il bucket e il dipper per il bagno. Ci è piaciuto la TV, anche se era un manuale almeno funzionava! La nostra esperienza nel campo del cibo, dopo l’uscita, era piuttosto caotica, e il personale sembrava disorganizzato, ridevano, e poi c’era una chiara preoccupazione da un altro ospite il cui ordine non era arrivato, nonostante fosse stato posto prima del nostro. La scena si è rapidamente scalata con le persone che gridavano: ”Dove si trova l'ordine?” e ”Quale ordine?”, creando un'atmosfera molto confusa e sgradevole.