Hotel in zona Howard S. Rose Gallery, New York

Stayed in the Junior suite for 7 nights. Very big room with sofa and a small dining table in the living area. A separate kitchen with gas stove, fridge and oven, ideal for cooking with all utensils and some pots provided although we didn't use the kitchen that much. The room is definitely considered big in New York, and bathroom is adequate. There is a commonlaundry room room in the basement, $3 for washing and $2 for dryer. Very useful if staying for a long trip and need washing done without spending a fortune on a typical hotel laundry service. Staff is very friendly and helpful. Location couldn't be better if you like to stay in the Upper East Side, which doesn't have that many hotels anyway. Within walking distance to Central Park, lots of shops around and places to eat. Merton Williams, a very good supermarket is just on the next street on 3rd Avenue. Few subway stations few minutes walk away, super convenient to go around New York. My only qualm is it charges $39 per night for 'facilities fee' which include $10 daily allowance to get drinks/ snacks from the cupboard. And also for Wifi. I find it strange for hotel to charge for Wifi, and can do without the cupboard drinks/ snacks. Otherwise a good hotel in a good location and room size.

I booked at Nap York Central park in June 2022 for September/October 2022. I chose the discounted flexible rate, as I didn’t see having to cancel or move my dates at all - my flight was paid for. Earlier this month my father suffered a stroke, was diagnosed with cancer, and was told he was in need of an operation on his heart. His quality of living went from active and healthy to in need of 24/7 care overnight. I contacted this property to see if even though the flexible option was non-refundable if there might be some leniency with this as I don’t see being able to travel in the near future, even at a partial refund (mostly for the $500 I already paid to be used for medical bills/needs). You cannot actually call or speak to anyone - they do not have phones. You can only communicate through a chat service. They don’t provide any details as to who you are talking to and my questions as to whether there is a management company I might reach out to were unanswered, and then I was just told ‘we don’t have phones’. After explaining my situation, they let me know they would not refund anything but would move the dates. According to my original booking, I would have six months to reschedule. Speaking to someone through the chat service, I was only given four months to reschedule and many dates blocked out and unavailable to me due to holidays. I pointed out that it was less time than my original booking stated and that went unaddressed, the person let me know that ‘my situation’ (my father possibly terminally ill) ‘was not their responsibility’ and they wouldn’t refund my payment or add any dates (which really would have just been giving me what I should have anyway, not exactly doing me any extra favors) and again - all questions as to whether there is an actual number or company to contact with questions was not provided. While I understand my original request for a refund was outside of the original terms, they don’t even offer the terms that are paid for and clearly stated. I’ve also worked at hotels and lodges in the past to know that they often make allowances for nonrefundable stays in cases of extreme circumstances. Booking.com reached out to try to negotiate and the only response they received was ‘no refund’. I’ve also had travel plans in the past change slightly and have been out money and have not asked for special accommodations or refunds from locations, but with the stress of my father’s health and rising costs, and so suddenly, I was looking for some empathy here. United Airlines is notorious for delayed customer service or non-negotiable refunds and I was able to explain my situation and received a full refund immediately. After some of the language used by whoever manages their chat service, I wouldn’t stay at this location at this point. I've attached some of the reviews on google, as well as management's insane responses (including taunting people about calling the police, or pointing out they don't speak English).

I just stayed at the Motto in Times Square for the weekend, and had a great experience. First, let me say that I was born and raised in NYC (I live about 30 miles north of NYC now), so I know the NYC area very well, and it was such a joy to experience the city as a ”tourist” for the weekend. The hotel is in a great location near Times Square, where access to public transportation is very easy, as well as to restaurants, and Broadway shows. The hotel is very efficient and modern. The rooms are cozy, and very comfortable. The service is excellent, and the breakfast menu is delicious. I very much enjoyed my stay at the Motto in Times Square.

Si vede che la camera è stata rinnovata e la vista fuori dalla finestra è un po' imbarazzante. Si affaccia su un nuovo edificio che ha appena gettato le basi. Tuttavia, il servizio dell'hotel non è così male come dicono alcune recensioni. La reception ha preso l'iniziativa per aiutarci a effettuare il check-in in anticipo, inoltre, mi è stato anche ricordato che 30 dollari USA nella tariffa della camera possono essere utilizzati per fare acquisti al ristorante, ecc. La sensazione generale è che la posizione e l'età dell'hotel. possono ricevere buone recensioni. La camera in questa posizione è semplicemente ridicolmente grande. Torna la prossima volta, prenderò ancora in considerazione questo hotel.

Si può dire che questo piccolo hotel, oltre ad avere ascensori, dovrebbe avere tutti, la stanza ha anche un armadio, l'aria condizionata non è finalmente una finestra, molto tranquilla, il letto è anche molto comodo. Anche se la stanza è piccola, ma ci sono anche secchi e frigo. La cosa più importante è la posizione geografica molto buona, Camminare alla Times Square è meno di cinque minuti!Il personale della ricezione manderà anche il bagaglio nella stanza. Se non ci sono figli degli anziani, è molto consigliabile!

Adoro questo posto.. ho avuto ottime recensioni. La colazione a buffet era ottima, ma ho perso l'ultima colazione a causa della mancanza di informazioni.. Ho chiesto se potevo ottenere un rimborso ma si sono rifiutati. A parte questo, abbiamo trascorso un soggiorno fantastico. Sicuramente la prossima volta sceglierò questo hotel. La posizione era ottima e tutto era così vicino a pochi passi.

Non ho mai, mai soggiornato in un posto che ricorda il mio nome. Bella è una delle persone più calde che conosco. E' la faccia di questo hotel. Sono stato anche accolto da molti membri della squadra che mi chiedono come mi sia andato. Tutti si preoccupavano davvero e aspettavano la mia risposta, pronti a risolvere qualcosa o a parlare leggermente di me, trasferindo mio Figlio a New York. La zona sembra schizzina, ma tutti si mantengono a se stessi. La stanza era molto pulita e fresca. I letti potevano usare letti più caldi.Abbiamo trovato parcheggio stradale per la nostra auto. Non hai davvero bisogno di una macchina qui!

Per non parlare della posizione, il Tongniu è accanto, a pochi minuti a piedi dal Molo della Statua della Libertà e dal Museo Indiano, e anche la metropolitana è molto comoda. Tuttavia, devo lamentarmi di questo ascensore al 44esimo piano. ci sono stanze densamente popolate e due ascensori. E quando ho chiesto dell'acqua il giorno successivo, hanno detto che l'avrebbero data solo per il primo soggiorno, e non c'era acqua minerale il secondo giorno. Tuttavia, quando mio figlio è andato a prenderla il terzo giorno, gli è stata data tre bottiglie Lo standard di servizio non era uniforme.

We were at this hotel for one night. There was a power failure which affected the hotel, and of course, this was not the hotel's fault, although it did result in inconvenience and discomfort to our stay. In addition, some guests were having a noisy party just outside the front entrance which was loud enough to keep me awake in the middle of the night -- our room was a few floors up overlooking the party. I felt that we deserved either compensation or credit for a future stay at a Hilton property, so I went to speak to the manager in the morning. However, there was a long line of people waiting to complain to the manager, and we had to leave, so I didn't get to speak with him. I subsequently emailed the manager 3 times to ask for compensation and he never replied. I called 5 times and the manager was supposedly never there. Finally, I spoke to the assistant manager. He listened attentively assured me that someone would get back to me. That was two weeks ago. I am very disappointed in this poor customer service and unprofessional behavior of their managerial staff.

Estremamente povero. Dalla preautorizzazione risultava che il pagamento era già stato effettuato ma diceva che non era stata strisciata e ho cambiato tre carte. Non c'era niente nella stanza tranne alcune bottiglie di shampoo e articoli da toeletta, nemmeno una descrizione della stanza. L'asciugacapelli era rotto. L'insonorizzazione della stanza era pessima e la moquette era sporca. La colazione non era niente di buono. La cosa più strana è che il rasoio, il sapone e una bottiglia piena di detergente viso HR che avevo portato mi sono stati portati via dal cameriere, e nessuno si è fatto carico delle successive perquisizioni, spingendoli di qua e di là. Non ho mai visto un hotel a stelle così brutto! ! !