Hotel Ritz Carlton a Nanchino

My stay at the Ritz Carlton Nanjing was full of twists and turns. Somehow, they hadn’t checked the room for problems before letting guests check in. The air conditioners were off even the housekeeping said the temperature would be dropped after 10 mins, the technician came and said the air cond unit's engine was off. The shower water pressure was unstable, freezing during use, and the gap at the shower door is too wide, causing water to leak out. The TV next to the bathtub couldn’t be used at the beginning, it turned out the remote control was out of battery. Overall, the design style of the room combines modern Chinese and Western vintage elements. You can spend your lazy afternoon with a cup of Yuhua tea in your room. The spa, gym, and pool are located on the 40th floor. The masseurs and staff are professional and friendly. You could enjoy your me-time or work out in a relaxing atmosphere. Special thanks to Zoey and Yuki, very generous and helpful staff. Honestly, my 5-star service goes to the manager, Mr. Gray, at the executive lounge, he provided outstanding service! He is very genuine and sincere. He knew that our return flight was delayed and offered us the opportunity to rest in the lounge until we were ready to leave. Besides, there is one more staff Mr. Jon from the concierge, he recommended us to go to several local places in Nanjing to try the local food, exploring the traditional Nanjing in a different way. Thank you Gray and Jon once again!! Hope to see you 2 in the future!