Hotel in zona Nailsbymissc_, Nairobi

I stayed at Hemak Suites for 2 nights, and overall the place & service is ok. The hotel building is in a very busy part of the city, which doesn’t seem too safe, and the surrounding area does get quite noisy, esp. at night. The reception is on the 4th floor and the restaurant is on the 7th floor of the building. The room I stayed in on the 5th floor was ok. It was clean, & the bed was comfortable enough. However, the bathroom is quite small, & it is open as there is no door. Once you enter the door to the room, the bathroom sink is to the right, then there’s the toilet & shower, but there is no door or shower curtain that separates it from the room. It’s probably ok if you’re solo in the room, but maybe not so much for two people. At night, I could hear loud music from the nearby bars in the area & on the 2nd night, I awoke in the middle of the night to the sound of loud music. But then, there was a power outage so the music stopped but then around 3am the circuit breaker in my room made a loud buzzing sound that had me worried. Needless to say, I couldn’t go back to sleep. The buzzing kept on all morning until the time I left, all the lights were flickering, and of course, the elevator didn’t work since there was no power. I got my stuff ready & left the room, and with little sleep, left the hotel at 6am to head for my Maasai Mara safari. I did notify the front desk about the loud, buzzing breaker in my room & told him that maybe they just need to switch them off with the power out, then check the other rooms. As for the restaurant, the breakfast was good, & they have a good selection of food for lunch & dinner. The staff here was also friendly, as they packed a lunch for me while I visited Nairobi National Park. I would’ve had a better time here if I had gotten some sleep the night before my long drive the next day for my safari, if it wasn’t for the loud, buzzing breaker in the room.

The place was beyond warmth itself. Nicely welcomed by Mr Alex who ably checked us in; exquisitely served breakfast, lunch and dinner - from savoury Danish pastry, succulent tomato tree fruit with a refreshing mixed pineapple n mint juice, and oh, the Internet (every travellers'/visitors' friend) is not a lagging one.

Very clean rooms and friendly staff. Even when I couldn't get accommodation on my arrrival, the staff organized for transfer to another sister hotel at the same price with no extra charges.

I spent 4 nights at the hotel for a business event. The staff were kind and very helpful. Grace who cleans on the second floor was particularly very helpful, she made sure my room was super clean and fully stocked. The gym at the rooftop is a bit small but very helpful. There is also a swimming pool and a minibar at the rooftop. The manager, Mr Dominic was also very kind and charming and welcomed us to breakfast cheerfully. There is a tall guy who works at the reception and he was very kind and helpful when checking in. Facilities are top notch and the check-in process is smooth. Room service is available 24/7 via the intercom phones. Security is also very tight. The food is extremely tasty and the menu changes every day. They have a lot of bacon during breakfast which is a solid 10/10. The only issue I faced was the non-labeling of bidet washrooms. The hotel should label bidet washrooms for guests who prefer bidets. Otherwise my stay was super awesome.

Il buffet del colazione aveva una grande varietà di scelte e tutto ciò che aveva a disposizione era piacevole. Il personale era utile e cortese. Il processo di sicurezza, le porte di sicurezza e le aree di accesso alla carta sembravano solo un po 'più alto, ma ci sentivamo davvero sicuri. Abbiamo goduto una deliziosa cena di Natale a casa dell'hotel, una esperienza memorabile. La mia unica denuncia è che, sebbene avessi il condizionamento d’aria e la temperatura fissata per raffreddare la stanza, l’unità era in funzione durante il nostro soggiorno di due giorni e non ha mai raffreddato la stanza o raggiunto la temperatura scelta. Ho chiesto a una persona di manutenzione di venire a controllare entrambi questi problemi e nessuno è mai venuto.

Il giorno in cui sono arrivato, sembravano di essere stati a rischio di energia elettrica per la settimana scorsa, quindi gli ascensori, le porte e l'elettricità nelle stanze non funzionavano bene, sembrava essere stato risolto il giorno in cui sono partito. Ho prenotato per la vicinanza all'aeroporto e alla stazione ferroviaria. Offrevano un pick-up e un carico complimentari. Erano molto gentili da offrire un check-out tardivo fino a quando non sono andato all'aeroporto. Ha una grande palestra, una bella piscina e un buon colazione. Siate consapevoli che non c'è letteralmente niente intorno all'hotel - quindi non potete andare a fare una passeggiata o solo prendere qualcosa da mangiare.

This was an amazzzzzing experience. Very exceptional. I booked this last minute when the original place I booked turned out to be a scam and I was stuck. I saw this place come up and I looked at the reviews to make sure it was good (I also knew the place as I grew up around that area and knew they were reliable and would not scam me). Anyway, I was glad to get this and they allowed me to book and only pay when I actually got on site. I checked in very late and they were very accommodating. This place is not just good…. It is amazingggg. It surpassed my expectations. The level of service and security is exceptional. Everyone in the staff is so friendly, provide exceptional service for the security, check-in/lobby staff, cleaners, laundry were just simply amazing. Jacinta, Kizito, Anne and so many others went far and beyond. Had such an amazing time. Anything I needed was provided quick and swift. They provide you with bottle water everyday and also clean the whole apartment (including bathrooms, kitchen, all dishes, floors etc) daily. They also provide you with bathroom amenities, clean towels and sheets daily. They also make your beds and rooms daily. You really feel like you are at home but also on vacation. Had a great city view as well. The staff all know you and make every effort to make your stay amazing. The security is also on point. No one can just come in. You have to register visitors for them to be allowed in and they will check their IDS and cars before being allowed into the property. The main pool was amazing but deep, so be prepared for that (this is not a heated pool though) This place is right next to Yaya Center, which is very convenient for everything you need for your stay as well as close to many restaurants and stores within walking distance. It’s very quick and easy to get Ubers there as well. They are doing some renovations to the gym and lobby (they have temporary setups of this at the moment), but from what saw, these will look very good when done. If you are thinking about staying here, please don’t hesitate. You will love it and want to stay longer or come back. I have already recommend this place to family and friends who I know will be traveling to Nairobi in the next coming months. To sum it up: this is an amazing place to stay and surpassed what I expected, very clean as well. Book this place… you will not regret it! It’s simple amazing. I will be staying here when I go back.