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Abbiamo fatto un check-in dopo l'arrivo a Nairobi. Il personale dell'hotel era molto gentile, soprattutto al di fuori del desk. Possiamo scambiare soldi che erano grandi e ci hanno salvato la difficoltà di cercare un altro posto. Volevamo andare al mercato Masai e chiedere al concierge quanto costasse organizzare una macchina. Era estremamente costoso a $40 per un viaggio di ritorno. Abbiamo finito di scaricare l'applicazione Uber e pagato circa $8 per un viaggio di ritorno! Certamente utile per scaricare Uber! La stanza era abbastanza pulita e abbiamo dormito una bella notte quando siamo stati distrutti dal viaggio.

We arrived on December 31st because we had to sleep one night to catch a very early flight the next day. Since we had notified the reception that our check out was going to be the next day at 5:40 in the morning, we asked if dinner was included and they told us yes. When we went down to dinner they first told us that we did not have a reservation and that we could not enter, this was the only available restaurant, it was full of people who were going to celebrate New Year's and were not guests. After insisting, we managed to get in. They gave us a table almost at the entrance of the restaurant and the food was very good. In the end, when they made the bill, they wanted to charge us for dinner and we explained again that it was already included and they had to go check it. There is an excellent waiter Marti, the truth is that there is disorganization. They charged us for the soft drinks and coffee, not considering that we had everything included because that is how we had paid for our reservation. There were many people in the hotel who were not guests, but were people who were going to celebrate New Year's. We tried to go to sleep early, around 10pm., because the next day we got up early to take the flight, the room they gave us faced the street and it was a terrible night, because that avenue is completely congested, there was a lot of noise, cars stopped on the avenue and people outside their cars with music, we could not sleep until about two in the morning because of all the noise inside and outside the hotel. We understand that it was New Year's Eve, however, there were rooms available that faced the garden and that are quieter and less noisy and above all they knew from the moment we checked in that we were only going that night to rest and take a very early plane the next day, it was very uncomfortable because it was really too much noise, the hotel does not seem so nice to me, additionally, we tried to get into the jacuzzi of the pool and we could not because they closed it an hour before the established time, because they have to heat the water an hour in advance, the rooms are fine, but I would not do it again

I stay here every time I travel to Nairobi. The rooms are clean and modern, the beds comfortable and the breakfast is excellent. The staff are so friendly and helpful, and service has been consistent with every stay. I use their drivers for airport transfers and to the Sheldrick Elephant Orphanage. Convenient location to Wilson airport (you can walk there, but the sidewalks are either in terrible condition or non-existent), and down the street from a mall (behind the petrol station at the intersection of Langata Rd) with reliable ATM's, a grocery store, small electronics store and an Africa Cafe. It's in a very safe location outside of the city center. Lovely pool and peaceful outdoor eating space. My friend also booked a massage here and said it was awesome. I have already booked my rooms for May 2025!

Personale qualificato e gentile , camera pulita e silenziosa, ristorante molto buono, servizio catering da asporto ottimo. Hotel nel complesso ben curato, situato in 1 zona tranquilla e sorvegliata all’interno di 1 comprensorio . Lo consiglio come 1 buon hotel x 1 soggiorno di coppia o di lavoro per la sua tranquillità in 1 città abbastanza caotica come Nairobi.

Per una notte ottima scelta considerato il prezzo . Camera piccola , bagno molto spartano . Vicino ad un club con musica fino a tarda sera . Ristorante con buona cucina . Acqua calda nel bagno un plus .

Nice great location. Good services

We stayed at Hemingways 4 nights in December at the beginning of our 3 week vacation and we are so glad we did. From the moment we arrived until the day we left the staff were all so hospitable & kind. They remembered our names after the first day and went out of their way to make sure everyone was happy. John, the concierge, helped arrange a wonderful Nairobi National Park tour with a take away breakfast that was very good. He also arranged to hold our luggage while we went on safari in Tanzania and had it transferred to our airport hotel when we returned. We had such peace of mind knowing that our luggage would be taken care of. Restaurant recommendations were great. All the wait staff and housekeeping were attentive and very good. The hotel grounds are beautiful, very quiet & security is tight. It was nice to see the Christmas décor which was beautiful & the gingerbread houses with the electric train were quaint. The hotel location was perfect for what we wanted to do – Nairobi National Park, Sheldrick Wildlife Trust, Giraffe Center are all nearby. The rooms are spacious, clean, and well equipped. The bed was very comfortable. Plenty of bottled water & a mini bar. The food at their restaurant was really good and offered options for everyone in our group of 4 – mushroom soup, chicken tikka korma, miso basted chicken, deep fried Ngege, & steak we all enjoyed very much. Their “Perfect Gin & Tonic” should not be missed! My spa treatment was the only thing that left me wanting a little more…the wrap I had offered a very thin layer of product & I was left wrapped up for 45 minutes which was way too long. I was so happy to shower and start the 2nd half of the treatment with a massage which was very nice. We all hope to be able to come back to Nairobi and stay at Hemingways – highly recommend!