Recensioni su Fairmont the Norfolk

This is a real treasure of a place! The atmosphere is old world charm, the food is fabulous at TATU. The bar is excellent with service and attentiveness to you needs. The gift shop is stellar for some nice jewelry. The facilities are clean as a whistle as they say...breakfast was outstanding with so many choices. The work out facilities are just super great, and the pool is heated. Ok, lastly the ambiance of colonial Africa just fills the air, from the art, to the breezes flowing freely through this wonderful hotel!

Location and stuff super good also the food there was nice, I booked for others

I stayed close to the street and the facilities are old

這個酒店對中國人極其不友好。 同時到店的有歐美人和我們。歐美人直接就辦手續入住了。而對中國人他説我們提前到了，讓我們必須額外交110美元才能入住。而現在房間很空，入租率很低，不是沒房，有的是房間就是不讓入住。我選擇堅決不額外給錢，讓我們生生等了三個小時以後才辦手續入住。給了一個極差的房間，就在中央空調主機房旁邊，吵的一晚沒睡着。 第二天要離店，我們預訂頁面寫的很清楚，早上10點到12點可以離店。但是早上九點過就不斷的有人催促我們離開。 我們11:20下樓辦離店手續，前台就説我們超時必須加錢。同一時間有歐美人離店，就順暢的辦了離店手續，直接走人。所以這個酒店是歧視中國人。

不錯的酒店

環境很好，服務尤其入住速度一言難盡

小院景色特別漂亮

不錯 英倫風格

Eccellenza del personale, cortesia professionalità e disponibilità sono il fiore all'occhiello. Molto curato l'hotel, comodo da raggiungere da aeroporto e in zona universitaria controllata da polizia. Vicinanza a mercato Masai da visitare

Le stanze sono belle spaziose, il bagno pulito la prima colazione abbondante e varia. Vorrei dare 5 stelle a Thomas e Sydney per la loro disponibilità e gentilezza. Non sono da meno quelli della reception e della sala colazione. Di sicuro ci ritornerò ben volentieri. Grazie.

The customer service here is truly exceptional, with staff going above and beyond to ensure every guest feels welcomed and valued. The atmosphere is warm and inviting, while the ambience strikes a perfect balance between comfort and sophistication, making it an ideal place to relax or catch up with friends.

My wife and I stayed here while in Kenya for our honeymoon and they treated us like royalty. They gave us a dessert and a song while eating dinner and decorated our room with roses as a surprise. The breakfast is absolutely wonderful. The staff are extremely accommodating. I cannot recommend this hotel enough. We did the couples massage and anti aging facial - pure bliss.

My wife and I recently spent 3 nights here and were quite impressed. It’s a beautiful, old hotel with beautiful grounds. I used Accor upgrades to get a suite. It turned out to be a very good use of upgrades. We were in the Karen Blixen Suite which was huge and nicely appointed with fresh flower arrangements. The suite was largely a combination of two regular rooms. The bedroom and large living room each had entry doors and small porches. There was a huge bathroom next to the bedroom, though, while the living room had a half-bath. WiFi wasn’t good. There were times when I had to sign in every 2-3 minutes. Housekeeping did a great job of cleaning. Turndown service was pretty perfunctory. They also skipped us one night. Service was generally good but sometimes you felt like you were being hustled for tips. E.g. I was confirming directions for a restaurant that was 3 blocks from the hotel and they pushed to have one of their staff walk us there so we didn’t get lost. (Note that the neighborhood is very safe so this wasn’t a security issue.) Breakfast was included in our room rate. The cold items were very good while the hot items were pretty average. We ate there twice. One day everything was offered via buffet. The other day there was a buffet of cold items and hot items were ordered a la carte. I think the latter approach was because the hotel’s occupancy rate was lower. We ate dinner at the Cin Cin bar. It offers indoor and outdoor seating. Food and drinks were both good. The front desk was generally very helpful. I dealt with a woman named Kanja a few times at the front desk and she was very helpful and professional. One nice feature of the hotel is that they will exchange up to $100 of certain currencies (e.g. USD, Euros, UK Pounds) per day to Kenyan schillings. I’m guessing that this is the best hotel in Nairobi. We would definitely stay here again.

The management team is good. The receptionist is very good and welcoming. The room is very clean and beautiful. The security is good. The food is delicious and fresh. The staff are very friendly. To mention but a few are: Christine, Rebecca and Simeon. I love the hotel.