Aerotel Sydney - Inside International Terminal Airport

Recensioni su Aerotel Sydney - Inside International Terminal Airport

Aerotel Sydney - Inside International Terminal Airport

Sydney International Airport Sydney, Mascot, New South Wales, 2020, AustraliaDettagli hotel
Aerotel Sydney - Inside International Terminal Airport
Aerotel Sydney - Inside International Terminal AirportAerotel Sydney - Inside International Terminal AirportAerotel Sydney - Inside International Terminal Airport
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

6.9/10
22 recensione
Recensioni verificate
Ubicazione7.3
Strutture e servizi6.5
Servizio6.8
Pulizia7.1
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Tutte le recensioni(22)
Recensioni positive(16)
Recensioni con foto/video(5)
Recensioni negative(6)
Silvino
Camera Solo Plus
Soggiorno: gen 2024
Solo
29 recensione
9.5/10
Fantastico
Pubblicata: 18 feb 2024
The room was quaint, but everything about this hotel was decent. The bathroom was big enough, very clean, and has top-of-the-line sundries. It was very conveniently located just below the departures hall. Because of its size, there’s really not much to expect, but the cleanliness and service are superb. I did have one concerning experience when my room suddenly was filled with the smell of suffocating engine fumes, and I was woken up in the middle of the night. I have written a letter about it; I am waiting for the hotel’s response.
Traduci
Risposta dalla struttura: Thank you for your detailed review and for highlighting our cleanliness, service, and convenient location. We’re glad those aspects of your stay met your expectations. However, we’re very sorry to hear about the unpleasant experience with the engine fumes—it’s certainly not something we take lightly. We appreciate that you’ve reached out directly, and please be assured we are investigating the matter thoroughly. Your comfort and safety are our top priorities, and we hope to resolve this to your satisfaction soon.
jiggerynson
Camera Plus(letto matrimoniale)
Soggiorno: gen 2024
Coppia
9 recensione
10.0/10
Eccezionale
Pubblicata: 11 feb 2024
Excellent,say no more just actually it's in the arrival hall literally and I'm in love with the bathroom and the smell of the place it's so nice
Traduci
Utente ospite
Camera Plus(letto matrimoniale)
Soggiorno: dic 2023
Solo
1 recensione
10.0/10
Eccezionale
Pubblicata: 29 gen 2024
Nick was an angel. He brought me some food because it was my birthday. Will definitely stay again.
Traduci
Risposta dalla struttura: Thank you so much for your lovely words! We’re delighted Nick could make your birthday extra special. We can’t wait to welcome you back for another great stay!
Angela Khoosk
Camera Solo Plus
Soggiorno: giu 2024
Prenotato per altri
7 recensione
10.0/10
Eccezionale
Pubblicata: 25 lug 2024
Good choice for in transit early morning flight. This Aerotel very convenient location at T1 Sydney International Airport, no need to use Australia Visa if only at this hotel.
Traduci
Risposta dalla struttura: Thank you for sharing your experience! We’re glad our convenient location at Terminal 1 helped with your transit and airport curfew. We look forward to welcoming you again on your next stopover!
Utente ospite
Camera Doppia Plus con Credito F&B
Soggiorno: mag 2024
Famiglia
1 recensione
3.5/10
Pubblicata: 23 giu 2024
Booked a double room but their staff changed it to single room without my permission. On reaching the hotel at 11pm with 2 kids and luggage the manager tells me to find an another hotel due to the error made by them.He then gave me a single room with leaking roof. The water was dripping from the ceiling.Horrible experience.
Traduci
Risposta dalla struttura: We are deeply sorry for the inconvenience and distress caused during your stay. This is certainly not the experience we want for any of our guests, especially when traveling with children. We sincerely apologize for the room mix-up and the issues with the room condition.We understand you attempted to cancel your reservation in April, and we have already refunded the difference in cost to you
Robert Paul
Camera Plus(letto matrimoniale)
Soggiorno: mar 2024
Coppia
1 recensione
7.0/10
Pubblicata: 17 apr 2024
We will not stay at Aerotel Sydney again. The small double bed is up against a wall so if one person wants to get out during the night they have to climb over the other! The bed was very high and very awkward to get into. At 65 and 70 years old that is not what we were expecting nor wanting. There are no windows. We didn't get much sleep. We ended up 'topping and tailing'. We were also disturbed by a lot of noise from within the hotel. Whilst it is only a short walk to the departure area, that is not sufficient to outweigh the huge disadvantages of the room and setting. There was insufficient room for our 6 suitcases so they had to be stored behind reception. Luckily the reception is manned 24 hours a day.
Traduci
Risposta dalla struttura: Thank you for sharing your detailed feedback. We’re sorry to hear that the room layout and noise affected your comfort during your stay. We understand how important a good night’s rest is, especially when traveling at your age, and apologize that we did not meet your expectations in this regard. We also appreciate your comments about luggage storage and are glad our 24-hour reception could assist. Your feedback helps us identify areas for improvement, and we will take it into consideration to enhance future guest experiences. We hope you find accommodations better suited to your needs on your next trip.
Darlinggg
Solo Plus with F&B Credit
Soggiorno: lug 2024
Lavoro
7 recensione
9.0/10
Ottimo
Pubblicata: 31 ott 2024
Great place for stoping over for one night. Everything is fine
Traduci
Risposta dalla struttura: Thank you for your kind words! We’re glad you had a good stay and that everything met your expectations. We hope to welcome you back whenever you’re in the area!
Utente ospite
Camera Plus(letto matrimoniale)
Soggiorno: nov 2023
Coppia
1 recensione
9.0/10
Ottimo
Pubblicata: 13 dic 2023
Smallest hotel room I've ever stayed in. Only stayed here for the convenience of being able to walk straight into the airport, so only stay if that is important
Traduci
Risposta dalla struttura: Thank you for your feedback. We appreciate that our location offers unmatched convenience for guests needing quick airport access. We understand the room size may not suit everyone, and we appreciate you choosing us for your stay.
Yue
Camera Solo Plus
Soggiorno: mag 2023
Solo
1 recensione
4.5/10
Pubblicata: 30 giu 2023
It is rediculous that my room access card cannot be used the next morning at 3am. And I cannot find any service even call for help.
Traduci
Risposta dalla struttura: We’re very sorry to hear about the trouble you experienced with your room access card early in the morning. This is certainly not the service standard we aim for. Please know our team is available 24/7 on the property to assist with any issues, and we will review our procedures to ensure this doesn’t happen again.
Utente ospite
Camera Plus(letto matrimoniale)
Soggiorno: nov 2023
Coppia
1 recensione
9.0/10
Ottimo
Pubblicata: 1 gen 2024
Convenient, small, expensive
Traduci
Risposta dalla struttura: Thank you for your feedback! We’re glad you found our location convenient. We appreciate your comments about room size and pricing and will keep them in mind as we strive to improve.
Girlie Tremocha
Camera Plus(letto matrimoniale)
Soggiorno: gen 2024
Coppia
1 recensione
10.0/10
Eccezionale
Pubblicata: 11 feb 2024
Comfy and nice👍
Traduci
Risposta dalla struttura: Thank you so much for your wonderful feedback! We’re thrilled to hear you love our location right in the arrivals hall and enjoyed the bathroom and atmosphere. We can’t wait to welcome you back soon!
Utente ospite
Camera Solo Plus
Soggiorno: gen 2025
Solo
2 recensione
6.0/10
Pubblicata: 19 apr 2025
터미널1에 위치해서 아침비행기 타기 가장 좋습니다!
Traduci
Risposta dalla struttura: Thank you for your kind review! We're so glad to hear our location in Terminal 1 made catching your morning flight easier. We hope to welcome you back on your next trip!
Naxiesuixinerxingderizi
Camera Solo Plus
Soggiorno: gen 2024
Lavoro
2 recensione
10.0/10
Eccezionale
Pubblicata: 19 feb 2024
不錯距離機場很近
Traduci
Risposta dalla struttura: Thank you! We’re glad our close proximity to the airport made your stay convenient. Hope to see you again soon!
Utente ospite
Camera Solo Plus
Soggiorno: gen 2024
Altro
2 recensione
4.0/10
Pubblicata: 6 feb 2024
房間和監獄cell一樣抑鬱和小。沒有窗户。沒有工作台。不可以調節空調(酒店統一中央調節)。隔音巨差, 可以聽到門外每一次開門的聲音,一晚上因為這個完全沒睡。完全不推薦。價格也快一千。如果知道這麼差,我肯定會花多點錢住旁邊的Rydges, 或者國內客運大樓附近的酒店。
Traduci
Risposta dalla struttura: Thank you for sharing your honest feedback. We’re truly sorry to hear that your stay did not meet your expectations, especially regarding the room size, noise, and comfort. Your comments about soundproofing and temperature control are taken seriously, and we will review them with our team to improve guest experience. We understand the importance of restful sleep, and we regret that we fell short during your visit. We appreciate you giving us a try and hope you find accommodations better suited to your needs in the future.
Cream_yan
Camera Solo Plus
Soggiorno: set 2024
Famiglia
6 recensione
2.0/10
Pubblicata: 4 nov 2024
服務特別差,沒服務可以説,服務人員態度不好,很mean
Traduci
Risposta dalla struttura: We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Providing excellent service is very important to us, and we're disappointed to learn that we fell short. Please know that we take your concerns seriously and will be addressing them with our team to ensure improvements are made. If you're open to it, we'd appreciate the opportunity to learn more about your visit—feel free to reach out to us directly.