Hotel a 4 stelle popolari a Lucerne

We stayed in this hotel as part of a pre cruise with AMA Waterways. The location was excellent as we we able to walk to the center of town in 10 minutes. The staff was courteous and attentive. Breakfast was in the Mekong restaurant in the basement. The service and the food was good. The only complaint was the mildew smell in our room. ( 3303) . It was not just our room as we had other guests of our tour with the same problem. When we said something to the desk, they sent housekeeping up to open the windows to air it out. A temporary fix, as soon as we closed the windows and turned the a/c back on the smell returned . It so bad at night that we had to wash our clothes on the ship as they to absorbed the mildew smell. Lucky we only had a two night stay! Hopefully this is remedied.

Avete goduto il soggiorno di 4 notti a AMERON. Molto raccomandato. La stazione di Luzern è a pochi passi dalla stazione, la stanza è pulita e spaziosa con macchina per caffè e letti confortevoli.

Ho prenotato una doppia e una singola da venerdì su sabato in internet davano un offerta di buono sconto a chi mangiava al ristorante ho prenotato al telefono menzionando alla promozione purtroppo la conferma da parte loro e andata in Spam e chiamando dinuovo mi hanno confermato tutto ok .abbiamo speso al ristorante fr 380.-avremmo dovuto beneficiare di fr 160 sulle camere ,al Momento del conto ci e stato detto che non abbiamo prenotato l azione quando era sul bancone ricezione fuori all entrata abbiamo pagatofr 720.-con una colazione non consumata non c è stato modo di sapere perché non ho beneficiato dell azione il giorno era giusto il menù era quello che davano .Il covit li ha resi disonesti x il resto bella struttura.

É già la seconda volta che pernottiamo in questo hotel perché ce ne siamo innamorati. Il personale educatissimo, gentilissimo è disponibilissimo. Camere spaziose e bellissime. É situato in un ottimo punto perché a 200 metri c’è la fermata del tram via ogni 10 minuti. Ristorante spettacolare buonissimo tutto, soprattutto la paella. La colazione abbondante e deliziosa. Veramente da provare

Note: I'm posting this after first sending it to the Monopol to allow them a chance for a fair response. They did not respond. We stayed in Monopol for 3 nights in late August 2024. The hotel is convenient to the train station. The room was OK until at 11:00 our first night we noticed a water leak dripping down from the ceiling...into my open luggage. Since there was NO PHONE is our room, I had to walk down to the front desk, and found no one there. A sign directed me to call (#61?), but no one answered. Went back up to the room and tried to clean up the mess. Went down to the a 2nd time...still no one there and no one answering the phone. 10 mins later we went down a THIRD time and finally found a clerk and another employee. Their solution was to offer us another room for the night only....we would not be moved into it since it was promised to another guest the next night. We opted to stay in our room so as to not have to move all our things for a just a few hours. The next day the front desk manager (Paul?) told us he fixed the leak. The next night the leak began again, this time by the bathroom door. It soaked the carpet and forced us to jump over the the soggy carpet to get into our bathroom. We informed the front desk, and the manager assured us it would be fixed, and said issues like this happen...”It's an old hotel” he said. He apologized for our inconvenience. There was no attempt to compensate us for the unsatisfactory room beyond an offer to give us a free breakfast the next morning, something we had already paid for. A staffer offered to throw my wet clothes in the dryer, but not to wash them from the funky water that dripped onto them. We got a meek ”We're sorry” when we checked out. We understand that an issue like this can affect any single night in any hotel. However, when the problem goes to a SECOND night, after we were promised it was fixed, then the lack of resolution is unacceptable. Our room was clearly not up to full price standards, and yet the Monopol was willing to charge us that much, and offer only a ”we're sorry” as a management response.

Ristorante, bar, cena, la camera accogliente, un po' vecchio stile ma allo stesso tempo...una gran bella esperienza, un ambiente discreto e rilassante. Lo posso consigliare vivamente, molto comodo per raggiungere i punti più interessanti della città. Complimenti a tutto lo staff. Ho potuto in particolare gustarmi un'ottima cena in occasione di una festa di compleanno, servita in una sala elegante senza troppa sfarzosità, che ha comunque contribuito a creare un ambiente molto piacevole.

Abbiamo pranzato per lavoro nel ristorante di questo albergo e devo ammettere che sia stati benissimo. Luogo incantevole e servizio impeccabile, pietanze cucinate alla perfezione. Il prezzo è onesto e adeguato alla location. Super consigliato!!!!

Prima volta a Lucerna. Abbiamo scelto l'hotel guardando sulla mappa. Posizione fantastica: a pochi passi dalla stazione ferroviaria, a pochi passi dal lago, a pochi passi dal centro. Camere moderne, spaziose e pulite. Colazione fantastica. Personale gentilissimo e davvero molto disponibile. Ottimo rapporto qualità prezzo. Ci tornerò sicuramente, magari per godere dell'atmosfera natalizia di Lucerna.

Hotel hofgarten Stayed for 1 night in September 2024 on our European driving holiday and I really don’t know we’re to start. I guess the first place is to start is to let you know this has been the worst hotel we have ever stayed in, bar none. The hotel claims to be a 4 star hotel. Based on the 4 star hotels we have stayed in throughout the world this hotel would struggle to achieve 1 star. 1. The facilities. After checking in we asked about using the outside terrace and bar. We were told that there was a party planned for late afternoon and evening and the bar, terrace, and restaurant could not be used. Obviously we were disappointed. 2. The room. Cheap flat pack white melamine wardrobe area, combined with a 70’s veneered brown wood desk. A small TV on a shelf ceiling level with its black wires running down the wall. A bathroom door with clear glass offering no privacy. A weird bright red chair in the corner. A big heavy cover on the bed (27 deg c). The double bed is 2 singles pushed together with separate duvets. A safe in the wardrobe with no key. Random bright lighting with no ambience. A moveable air conditioning unit on wheels with a large corrugated tube to expel the hot air that had to be hung from an open window. No coffee or tea facilities. 3. Sleeping. After returning to our room from dinner in the city we discovered that: A. The room was very hot despite the fact we had left the air conditioning box running whilst we were out. B. Our room overlooked the terrace were the party was in full swing with loud amplified live music. We could barely hear our selves speak due to having to keep the window open for the air conditioning outlet tube. Subsequently sleep was impossible. 4. I dressed and went down to reception to ask at what time the party would end only to find a small sign on the reception desk saying they were unavailable, I wonder why? To conclude….. 4 star hotel??? Surely this is a joke Did they offer a refund for not being able to use the bar, restaurant, or outside terrace??? No For approximately £400 per night we were totally robbed. The hotel knew that they had booked a party that took over all of their facilities weeks if not months previously. Did they inform us of this? In order to give us the opportunity to book alternative accommodation??? NO Lucerne is a beautiful town with plenty of fantastic bars and restaurants and we would absolutely recommend visiting. However to avoid disappointment please do not use the NOT 4 star hotel Hofgarten, I’m sure there are lots of establishments far superior for much less money.

Posto incantevole ma molto da rivedere. Soprattutto nei servizi. Siamo arrivati abbiamo chiesto se era possibile ricaricare la macchina ma ci è stato detto di no, l ultima mattina al check out abbiamo saputo che non solo c era la possibilità di ricaricare gratuitamente per gli ospiti dell hotel, ma c era addirittura colonnine tesla. Al check in la lingua e’ stato un problema ma poi si scopre che tutti parlano italiano!!! La camera superior non adeguata, piccola buia e con la distribuzione del bagno veramente scomodo: i lavandini all ingresso della camera e scomodi perché erano doppi ma non c era la possibilità di appoggiare nulla, forse era meglio mettere un solo lavandino. La doccia da ristrutturare piuttosto vecchiotta. Il letto piuttosto scomodo troppo morbido il materasso. Da rivedere la cura delle camere: si è staccato il supporto della doccia ma la cameriera non ha provveduto a sistemarlo, inoltre all arrivo ci hanno offerto un calice di spumante ma i bicchieri sono stati lasciati sporchi in camera per due giorni!!! Gentilissimo il personale che gestisce le colazioni, di buona qualità. Abbiamo provato la cena nel ristorante dell hotel (riportato nella guida micheline) e molto buono, ma il cuoco è italiano!!!! Poca attenzione dei camerieri. La location ne vale la vista e’ meravigliosa, ma molti servizi vanno decisamente rivisti.