Recensioni su Grichting Hotel & Serviced Apartments

Risposta dalla struttura: It's so wonderful to read your comments! We're thrilled to hear that you enjoyed your stay with us. We're glad you made the most of the balcony with the beautiful mountain view and had a great time in our sauna. It's fantastic that you took advantage of the guest card for the snowpark and enjoyed renting a sled. Those fun memories from Hotel Seolsan will surely stay with you forever!We look forward to welcoming you again in the future.Thank you for sharing your experience!Best regardsHotel Team

Risposta dalla struttura: Thank you for your feedback! We're glad to hear everything was great during your stay. We apologize for the oversight regarding the discount coupon for the thermal waters and access to the ski lifts. For your next stay, we will be happy to provide it to you.We look forward to welcoming you again soon.Best regards,Hotel Team

Risposta dalla struttura: Dear Nancy We deeply regret that you had such a negative experience during your stay with us. We would like to clarify that the incidents mentioned were the result of a misunderstanding by our staff. Regarding the socks found in the crib, our team mistakenly assumed they belonged to you when they were found at the entrance due to the changes made with the crib and the rooms, which was an unfortunate misunderstanding. We sincerely apologize for this inconvenience, as we understand how inappropriate it was and how upsetting it must have been.Additionally, regarding the room assignments, there was also an error in the organization of the rooms. This does not reflect the standards we strive to maintain, and we have taken immediate measures to ensure similar situations do not happen again.Please know that we are committed to offering high-quality service, and we currently have a new, fully trained team focused on providing exceptional attention to our guests. We sincerely regret that your experience did not meet your expectations.We truly appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you again and provide you with the experience you truly deserve.Sincerely,Hotel Team

Risposta dalla struttura: Vielen Dank. Wir, das Hotelpersonal, würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Zögern Sie nicht, erneut eine Reservierung vorzunehmen und uns zu schreiben oder einen Kommentar zu hinterlassen, um ein Upgrade als Gast unseres Hotels zu erhalten.Mit freundlichen Grüßen,Georgina Chanapi

Risposta dalla struttura: Thank you for your comments and feedback, it helps us improve every day in terms of service and cleanliness.Best regards,Georgina Chanap

Risposta dalla struttura: Nous tenons à vous présenter nos excuses pour les désagréments rencontrés. Soyez assurés que nous serons particulièrement attentifs à l’avenir pour éviter que cette situation ne se reproduise.Nous vous remercions sincèrement pour votre compréhension et restons à votre écoute pour toute question ou information complémentaire.Dans l’espoir de vous accueillir à nouveau dans des conditions idéales, nous vous adressons nos salutations les plus respectueuses.

Risposta dalla struttura: We, the hotel staff, are delighted that you enjoyed your stay at our hotel. We apologize for the temperature in your room not being appropriate. We appreciate your feedback and hope to see you again soon.

Risposta dalla struttura: Thank you for your comments and feedback, it helps us improve every day in terms of service and cleanliness. We are a family-run hotel, and we would be delighted to welcome you again. Best regards,Georgina Chanapi

Risposta dalla struttura: Nous vous remercions sincèrement d’avoir pris le temps de partager vos précieux retours. Votre avis est essentiel pour nous et nous aide à améliorer constamment nos services.Nous vous souhaitons une excellente journée et restons à votre disposition pour toute question complémentaire.Avec nos salutations respectueuses,