Hotel vicino a Monte Mtatsminda, Tbilisi

Ho avuto un soggiorno incredibile al Shota@Rustaveli Boutique Hotel come un lavoro e un tempo libero di miscelazione da solo. La posizione è perfettamente situata a Tbilisi, a pochi passi dalla Tbilisi Opera e Ballet Theatre e dal Museo Nazionale Georgiano, rendendolo ideale per esplorare la città. La stanza era ben attrezzata con un comodo ufficio perfetto per il lavoro. Il servizio era eccellente, con personale attento e amichevole che mi facevano sentire a casa. Questo hotel ha superato le mie aspettative in ogni modo, e lo consiglierei molto a chiunque visita Tbilisi!

We spent two nights at this hotel, and I primarily chose it because of its excellent location. It’s right in the city centre and within walking distance of the Old Town. The rest of the hotel was just okay. The staff were very helpful in assisting us with installing the parking app and finding a suitable parking lot where we could leave our car for two days.

Ho soggiornato qui di nuovo dopo essere tornato dall'Armenia, lasciando lì i bagagli per due giorni. Ho dormito benissimo questa notte, svegliandomi profondamente. Scegliere un hotel tranquillo e confortevole è fondamentale per un buon riposo notturno! La camera era pulita e ordinata. La camera che mi hanno assegnato non includeva articoli da toeletta, ma di solito porto i miei, quindi non mi ha dato fastidio. La biancheria da letto era pulita e il materasso era morbido! Il personale è stato molto cordiale e disponibile. Per quanto riguarda la posizione e i trasporti, ne ho già parlato in altre recensioni e lo consiglio vivamente.

在巴統玩了兩天後，回到第比利斯，還是入住了這家酒店。酒店早餐豐富，品種多樣。前台服務員也很熱情。房間不太大，但酒店位置很好，city walk 很方便。包車司機pickup 也好停車。

Davvero un ottimo rapporto qualità-prezzo, dato che questo hotel è vicino a Rustaveli, con diversi autobus che vanno e vengono da Piazza della Libertà e dalla città vecchia. È anche comodo per Avlobari, da cui partono molte gite di un giorno. Le camere sono eccellenti! Pulite, spaziose e ben arredate. Ci sono molti voli che arrivano a Tbilisi la mattina presto, tieni presente che puoi inserire un'opzione di check-in dalle 00:00 alle 06:00 in modo da poter fare un pisolino non appena arrivi dall'aeroporto. Non posso davvero lamentarmi di questa proprietà, centrale, comoda e con molti negozi nelle vicinanze. Non è nella città vecchia, quindi il prezzo è un bonus per quello che è.

It was upsetting experience during my 6th visit to amazing Tbilisi. 1. It is not easy to find an entrance as the hotel name is placed on another side of the building and the entrance door is not marked by any sign with the hotel name 2. Staff is not friendly or supportive. I checked in around 1 pm just to leave suitcase and did not ask to provide a room as had plans. There were 2 guys at reception dealing with me. I came back to the hotel around 7 pm, my docs were on the desk and I could see them while the receptionist could not find them and asked to sign the docs which have been signed in the morning. He could not explain me if there is a lift (I tried to speak both English and Russian) and I had a strong feeling that he is under some *****. 3. There is a restaurant on the 1st floor with very loud music. I booked a room with a lovely balcony but had to ask to change it as could not have rest because of the music. When I came to reception, first I was told that the music stops at 11 pm but I go to sleep at 9-10 pm and need quiet atmosphere (it is not metioned anywhere about music). Thankfully, I got another room but it was worse than the one I paid for. No balcony, 2 single beds instead of double one. Aints in the bathroom. So it was not a fair exchange (I was even ready to pay more for a better room but the staff is not supportive). 4. The breakfast is nice and the waiter in the restaurant is super nice and friendly (the only nice person I met at the hotel)

Le letti erano molto pulite e la vista era sorprendente dal decimo piano. La nostra stanza era sempre pulita ogni volta che tornavamo quotidianamente. La pulizia dei bagni e la doccia erano sorprendenti e di buona qualità. Il personale era molto bello e tutti parlavano inglese, dandoci una comoda e piacevole esperienza all'Hilton Hotel.

Zona tranquilla, camera pulita e spaziosa. Ottima pressione dell'acqua per la doccia calda, un vantaggio non indifferente durante un soggiorno invernale.

La mia prima esperienza in un capsule hotel. Questo è per una o due notti. È vicino al centro ed è abbastanza pulito. È tranquillo di notte. C'è un negozio Spar nelle vicinanze. C'è uno spazio di coworking. Le lenzuola sono pulite e i cuscini sono nuovi. Lo consiglio vivamente!

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.