Hotel in zona Villa Malouna, Koh Samui

My wife and I recently stayed at Fairhouse Villas and Spa for our Honeymoon. We stayed 8 nights, 3 nights in an ocean view suite, then the remaining 5 in a beach front Villa. 

Things we loved!
- THE GROUNDS AND ROOMS: Fairhouse is IMMACULATE. It is a literal tropical paradise, it is clear that the staff take great pride in their workplace and work diligently to make it a beautiful place to stay and work. The villa itself we stayed in was stunning, great facilities, the bathrooms are beautiful, the pool and cabana are magical, the bed was VERY comfortable and pillows were of high quality 
- BREAKFAST: Fairhouse provide a comprehensive daily breakfast buffet, Complete with a chef that will make your eggs the way you like. It was a relief knowing we could attend breakfast every morning and eat well in a tranquil outdoor restaurant (this also saved us from spending unnecessarily travelling elsewhere to eat out)
- THE POOL (and poolside service): Though we had a private pool for most of our honeymoon (which was also awesome). We loved the atmosphere of the main pool area. The beds were comfortable, with ample shade. There were options to face both the ocean or the pool and to sit poolside or on sand. There was a swim up bar, pool toys and ocean toys such as kayaks and paddle boards that were of free use to hotel guests. 
- TRANSFER SERVICE: my wife and I chose not to hire motorcycles or cars, though these were readily available for hire through the hotel. They also offered a comprehensive transfer service to all the popular destinations around the island. It was easy to organise and very affordable. 
- SPIRIT AND ACTIONS OF STAFF: it was so pleasant to be greeted by broad smiling face everywhere we went, offering a cheerful “Sawadee krap/ka”. Restaurant staff were friendly and attentive, particularly the egg chef, who makes a mean omelette and had such a kind face, the bar staff who are EXPERT cocktail makers (I recommend the Singapore Sling and Mai Thai), the concierge who on our last night drove us up to the W hotel for our final meal (betrayal, I know!) 

Things we didn’t love: 
- our honeymoon got off to a rocky start, when we were left at the airport by the hotel. We had booked and paid for an airport pick up and we had to call the hotel - who made us prove we had booked it before coming to pick us up. (We were offered a free transfer to Bophut Fisherman’s Village to make up for this mistake). 
- inconsistency of the restaurant. Apart from breakfast (and the cocktails) we had mixed experiences with the restaurant. We had some quite good food (club sandwich and and EXCELLENT chicken satay) we also had some quite average meals. The wait times for room service, cocktails and food was often quite long - we understand that there is one restaurant/bar serving a whole resort, but we were often waiting 20/25 minutes for cocktails made in a bar a 20 second walk from the pool. We chose to only eat at the restaurant once for dinner - consequently. 
- THE

We came for our honeymoon we were amazed with the hotel view the staff also from nancy that she checked us in and explain in details every thing she also came with to the villa to make sure that everything was fine. Breakfast was amazing lucky was very very nice along with nat there service was amazing all the staff were very friendly the chef also are accommodating and smiling I will not forget also WK from sales she made sure that our honeymoon goes prefect Emmy helped us a-lot with all the information around the city she gave us a very good recommendations Iyan made sure to book for us in the jungle village even it was hard to find a place and also a transportation going to the massage in ritz and also to the restaurant The bogy driver nine very smily and accommodating every time taking us to the room or from the room Over all the staff of the hotel made our honeymoon very special thank you so much everyone

I read many reviews about this resort and studied the Mantra Samui website, but never learned until after I booked (4 nights stay) my room that they had cancelled , during Covid, the regular shuttle that took guests down the hill to Fisherman Villa. I learned this because I called the hotel before my trip to ask some questions and also ask how to reserve a place on their shuttle. The resort does have one auto/driver that will drive you down to the bottom of the hill if it is there, and if it is not picking up someone at the airport. The shuttle delivers you directly to the bottom of the hill, is pretty much is just a local road. Then you can wave down a taxi and negotiate the price. Some fun! The Mantra Sumai should update their website to say the regular shuttle has been cancelled, and replaced by their maybe available one car. Continuing my story... We booked a massage at another hotel that is about 20 minutes away, and gave ourselves one hour to get there. So the night before we reserved to get the ride down to the bottom of the hill for the next day afternoon. When we went to reception, we were informed there was an accident, which was a flat tire, and the tire 'might' be fixed in half an hour and then another 20 minutes to get back to the Mantra. They apparently felt no responsibility to contact us. Just wait for the guests to show up and then tell them. They felt no responsibility to call the driver for any update. They then offered to call a taxi, but that would take about 20 minutes to arrive. Also when you call a taxi there is no opportunity for negotiation. My hour was dwindling. Well 20 is better than maybe 30 + 20 minutes. So they called the taxi. Luckily the Mantra driver showed up after 15 minutes, and the taxi was cancelled. My conclusion, after all the interfaces with reception, is they have a poor sense of responsibility and lacking the ability for logical thinking to provide a good guest experience. There are other examples beyond the above. Our suite room was in good condition, and everything functioning. Well, except the phone did not work, but I did not need that. The suite has a king size bed and a separate built in bed in the back of the living room. OK, so 4 people can stay. But the flaw in the suites is there is only a 2 person love seat to sit on. There is no chair, and no desk. It is no fun to use your laptop when the coffee table level is below your knees. A simple 4 leg table for a desk, and a simple chair would be nice, and not cost very much. They do have an on-site co-work room somewhere, but I did not use it. I think it is an extra cost and I did not have that much work to do anyway. The highlight of the Mantra Samui was the included breakfast. There are many cooked to order choices plus a buffet of juices, fruits, cereals, yogurt, pastries, and several breads you can toast yourself. We tried every item on the breakfast menu and all were nicely done and tasty. Very good coffee and tea made to order i

Posizione: L'hotel si trova in un luogo non troppo affollato. Ma è vicino a varie attrazioni turistiche, ristoranti, strade pedonali e l'hotel è ombreggiato. Bellissimo giardino e vicino al mare, buona atmosfera. Camera: compatta, pulita, con vari comfort come cassaforte, asciugacapelli, TV, tè, caffè, acqua potabile, asciugamani, ecc. Il condizionatore è fresco, l'acqua scorre bene, il letto è comodo, ma vorrei avere dei batuffoli di cotone e vorrei una TV. Posso aprire e guardare YouTube e Netflix. Colazione: è un delizioso buffet con una varietà tra cui scegliere. Piscina: Accanto alla spiaggia ci sono molte piscine, tra cui piscine per adulti, piscine per bambini, oppure si può nuotare nel mare. Altri: - Se vuoi noleggiare un'auto per viaggiare a Koh Samui. Contatta lo sportello turistico nella parte anteriore, conveniente. - L'hotel richiede un deposito di 1.500 baht, che può essere pagato in contanti o con carta di credito. Se non spendi in hotel te lo restituiscono.

We stayed for 4 nights in a beach front pool villa. Celes resort has two parts to it, an old and a new part. They both have their own driveway entrance. We stayed in the new part and it was blissful. It has a spacious airy feel, with high rooflines, peaceful well maintained gardens. Speakers in the gardens playing faint beach style music has you walk the main pathways. The hotel pool in the new part overlooks bophut beach and also has a bar and lots of deck chairs and umbrellas around the pool. The breakfast has an excellent selection. The best I experienced this holiday. The old and new Celes share the same breakfast area. You can sit at the beach, or inside. Lots of staff available if you need any assistance. Our villa was superb. The king size bed was way bigger than a king size. The biggest bed I have ever experienced in a hotel. The room is very spacious, with a large day bed at the from window which overlooks the villa pool and bophut beach. The bathroom is large, with a bath in front on a full length window which overlooks the beach. You can draw the blinds if you wish for full privacy. The villa also has a number of items in the mini bar, including beer, that are free of charge and replaced each day by housekeeping. The villa pool is massive and perfect temp, there are sections in shade if you want that, or full sun. A very large couch/daybed with lots of cushions and a counter levered roof for some shade. Two seperate deck chairs and an umbrella over it. There are stairs and a lockable gate so that you can access the beach directly from your villa. The beach in front of the villa is lovely, so peaceful and glassy in the mornings. We had one day of rain and wind, but apart from that it was magnificent. You can walk about 10 mins along the beach to fishermans village where lots of top quality restaurants, cafes, shopping, massages can be found. The hotel also has a free shuttle twice a day that can take you to fishermans village or Chaweng if you wish. We dined in the hotel restaurant for lunch one day and the food was excellent. We hired a scooter and parked it at the resort with no issues. I highly recommend this resort, if you’re looking for some peace and quiet, then this place is for you

This is one of the most fabulous resorts out of many resorts I've stayed in all over Asia, indeed. Starting with the cool and elegant lobby and the amazingly friendly and professional staff, to the succulent breakfast buffet, serving everything from cereal to noodle soup to omelet to fried rice to various and changing hot dishes, to a wonderful beach, this gorgeous resort truly has it all. I've opted for a garden villa which is spacious and sophisticated and cozy, and is kept in pristine shape by a very meticulous staff. Lastly, this slice of heaven seems to be orchestrated/directed by a wickedly handsome and immensely capable man who is in many places all at once and always ready to answer any questions with a delicious smile. Great job, Bo Phut Resort and Staff, for providing a magnificent and memorable stay in amazing Thailand.

Avevo un soggiorno fantastico nel resort Bandara.Abbiamo avuto una stanza 146 che era grande e i giardini erano bellissimi!! Speciale grido a Kitti, che è un ottimo ospite e ha fatto il nostro soggiorno speciale!! Una bella custode di casa per la nostra prima settimana che ha lavorato molto duramente per rendere la nostra camera fantastica e profumata Devine quando è tornata dopo un giorno. E Faye/kaye scusami non sono al 100% al colazione lei era bella anche. Personale speciale merita una menzione speciale!! We will definitely return! Great location to walk to fisherman’s village for great restaurants x 😀

Questo è il mio hotel preferito mai Holiday Inn Samui. Perfettamente colazione, camera completamente arredata, piscina grande, campeggio per bambini, Kids Club e così via.Devo menzionare questo; abbiamo incontrato ‘Khun Nim’ al grande ristorante per colazione e lei ha portato la nostra famiglia al Kid Club... Dopo 3 giorni il nostro bambino quasi dorme lì. Hanno 3 o 4 persone non sono sicuri di prendersi cura dei vostri figli e anche di rompere il tempo per pulire la stanza, giocattoli e così via. Per i genitori è perfetta la ragione per cui puoi lasciarli lì, un po' di carta d'informazione per firmare, non preoccuparti che hanno molte attività per i tuoi figli: giocare, ascoltare, guardare, dipingere, disegnare e salire. Ci serve più tempo qui.

My daughter wanted to go somewhere really special to celebrate her 30th birthday and was interested in going to Thailand. Then she saw some photos of this hotel and it’s amazing views. After reading the reviews the decision was made. We were so excited and so hoped it would live up to everything we dreamed of. We had chosen a private pool villa and it was THE most amazing room with a private pool and outside jacuzzi in a beautiful garden. We felt like we were living in a dream. The big round inside jacuzzi bath in our bathroom was huge. On her birthday I had decorated our room and the staff matched the colours with petals on the bed and two cakes. One was made from towels the other was a delicious white chocolate one! The room was behind the main beach pool so we would get a buggy up to the lounge but we always chose to walk down the big hanging bridges back to the room. The views were stunning and the bridges and stairs looked so pretty lit up at night. We both visited the spa for treatments on her birthday which were very nice. We wanted to go to an ethical elephant sanctuary whilst in Thailand and the concierge booked us to go to Samui Elephant Kingdom. This was just a short drive from the hotel and was one of the high lights of our trip. It was a wonderful experience and we would definitely recommend it. The club lounge was where we had our daily afternoon tea and evening drinks and canapés. The club staff were great they got to know us and knew my daughter liked the duck spring rolls. To her surprise they brought out two on a plate with candles in on her birthday whilst singing “happy birthday“. It’s the little things that make it perfect. I would like to thank you all for everything. I can only remember a few names, Lisa, Knowfang, Meen, Markey but you were all great. A special thank you goes to Dow. You were amazing, kind, professional, friendly and very helpful especially when the air con needed attention. I can’t thank you enough. I had wished we got to see you before we left to say it personally but it was your day off. All the staff from management to ground staff were professional, friendly, polite and always had a smile on their faces. The service was excellent. The hotel app was great. If you wanted anything you just sent a message and the response was immediate. We wanted different pillows they were there in 5 minutes. We asked for sun loungers for our garden again there in a few minutes. We had a problem with the air con and immediately the engineers came. I have never stayed anywhere with such great service. This hotel not only lived up to expectations it surpassed them. It really was like living in a dream. Thank you to all the staff for making this the perfect holiday. We will most definitely be back.

L'albergo era decente. Ma ci sono stati molti problemi, il condizionatore ha smesso di funzionare nel cuore della notte e abbiamo dovuto aspettare che qualcuno venisse a ripararlo. Anche l'elettricità si è interrotta e non siamo riusciti a caricare i nostri telefoni. La porta del bagno è difficile da chiudere e il problema principale era la doccia, la temperatura dell'acqua nella doccia e nel lavandino cambia spontaneamente ed è facile scottarsi. Ho anche chiesto al personale un apribottiglie e non me ne hanno dato uno anche se hanno un bar proprio nella hall. Tra i lati positivi, la piscina dell'hotel era bellissima e anche il servizio gratuito di kayak era eccezionale.