Recensioni su The Mira Hong Kong

Risposta dalla struttura: Dear Edgar Fergus, thank you for choosing to stay at The Mira Hong Kong and for sharing your wonderful experience at the hotel. We are thrilled to hear that you experienced very good service and that our team was attentive to your requests. We strive to create memorable experiences for our guests, and it’s rewarding to know we succeeded during your stay. Your recommendation means a lot to us! We look forward to welcoming you back in the future! Best regards, Emily Ha Senior Manager Guest Experience & loyalty #themirahotel

Risposta dalla struttura: Dear JillNoi, thank you for choosing to stay at The Mira Hong Kong and for sharing your wonderful experience at the hotel. We are thrilled to hear that you enjoyed our convenient location and the range of amenities we offer.We take pride in our exceptional service and are glad to know that you found it superb. Our breakfast menu and unique pillows menu are designed to enhance your experience, and we’re pleased to hear they met your expectations. Maintaining our facilities is a top priority, and we appreciate your recognition of our efforts over the past decade. We look forward to welcoming you back on your next visit at The Mira Hong Kong! Best regards, Emily Ha Senior Manager Guest Experience & Loyalty #themirahotel

Risposta dalla struttura: Dear Ng, thank you for visiting The Mira and for sharing with us your experience. We’re delighted to hear that you and your family enjoyed our facilities and attentive service. We appreciate your feedback regarding the elevator management and room lighting. We understand how important these aspects are for a comfortable stay, and we will look into ways to improve them for our guests. It’s wonderful to know that your kids had a great time with us too! We hope to welcome you back soon! Best regards, Emily Ha Senior Manager Guest Experience & Loyalty #themirahotel

Risposta dalla struttura: Dear usapyon: Thank you for staying at the Mira Hong Kong and for sharing your wonderful experience with us. We are delighted to hear that we could help make your mom's birthday special with the cake and personalized message. Your kind words mean a lot to our team. We appreciate your recommendation and hope to welcome you both back for another memorable stay! Best regards, Emily Ha Senior Manager Guest Experience & Loyalty #themirahotel

Risposta dalla struttura: Dear Alvin Mehdi ︰Thank you for your recent patronage and support to The Mira Hong Kong, as well as sharing your stay experiences which it helps us to improve, achieve and maintain the high level of service that we are known for. We're delighted you enjoyed our location, room quality, breakfast, and the service from our Concierge and Housekeeping teams.Moreover, we are very sorry that you had encountered helpfulness issue from our Front Desk teams and your feedback has immediately shared with our Director of Rooms to review and make necessary changes to improve the service quality that should be the same high level of standard as what you have experienced from our Housekeeping and Concierge Team that we are known for.Once again, Your feedback is important for us to personalize your stay or visit in the future which we truly appreciated and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey. Best regards, Emily Ha Senior Manager Guest Experience & Loyalty #themirahotel

Risposta dalla struttura: Dear Guest, thank you for choosing to stay at The Mira Hong Kong and for sharing your wonderful experience at the hotel. We are glad you enjoyed our dazzling pool and rejuvenating wellness facilities. Our team works hard to ensure that all guests have a seamless experience, especially during busy times, so it’s great to hear that our multiple lifts met your needs. Thank you for recommending us to others. We look forward to welcoming you back soon! Best regards, Emily Ha Senior Manager Guest Experience & Loyalty #themirahotel

Risposta dalla struttura: Dear Guest, thank you for staying at the Mira Hong Kong and for sharing your wonderful experience with us! We appreciate your insights about our lively location in the busy area of Tsim Sha Tsui. We're thrilled to hear that you enjoyed our spa facilities, particularly the steam room, hot tub, sauna, and pool. It's great to know that our staff contributed to your positive experience. We also appreciate your comments about breakfast and will continue to strive for improvement. We hope to welcome you back in the future! Best regards, Emily Ha Senior Manager Guest Experience & Loyalty #themirahotel

Risposta dalla struttura: Dear Sandra Tan, thank you for staying at the Mira Hong Kong and for sharing your wonderful experience with us. We are delighted to hear that you appreciated our prime location and the variety of amenities nearby. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best regards, Emily Ha Senior Manager, Guest Experience & Loyalty #themirahotel

Risposta dalla struttura: Dear Karen Evangeline Uy : Thank you for staying at The Mira Hong Kong and for sharing your experience with us! We're delighted to hear that you enjoyed our central location and found our rooms well-maintained. We're glad you appreciated the pillow menu and pocket WiFi, designed to enhance your comfort during your stay. Thank you again for your wonderful feedback and we all look forward to your return at #themirahotel soon for another MIRA-velous journey! Best Regards, Emily Ha Senior Manager Guest Experience & Loyalty #themirahotel

Risposta dalla struttura: Dear Zelda01,Thank you so much for your fantastic feedback! We're thrilled to hear that you had an amazing birthday celebration with us. It’s wonderful to know that our team went the extra mile to surprise you with a cake and complimentary drinks. We truly appreciate your kind words and your recommendation to others visiting the Tsim Sha Tsui area. Your satisfaction is our top priority, and we look forward to welcoming you back for more memorable stays in the future! Best regards, Emily Ha Senior Manager Guest Experience & Loyalty #themirahotel

Risposta dalla struttura: Dear Guest, Thank you for staying at The Mira Hong Kong! We strive every day to create MIRA- velous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. We sincerely apologize for the lack of information provided during your check-in. It is our goal to ensure that all our guests feel informed and comfortable, and we regret that we fell short in this instance. Your comments regarding the communication of our facilities, including the Wi-Fi password and the locations of the pool and breakfast, are invaluable, and we will address this with our Front Office Manager to improve our service. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, ensuring a more seamless experience. Best regards, Emily Ha Senior Manager Guest Experience & Loyalty

Risposta dalla struttura: Dear Yaw Wee, Thank you for choosing to stay at The Mira Hong Kong and for sharing your wonderful experience at the hotel. We are pleased to learn that you enjoyed our hotel's prime location with lots of dining and shopping options nearby.However, we apologize for the discomfort you experienced with the pillows. We offer a selection of pillows to cater to different preference, and we encourage our guests to request a different style during their stay. Your comfort is our priority and we ‘re here to make your experience as pleasant as possible.Please come visit us again and we all look forward to welcoming you back to #themirahotel soon. Best Regards, Emily Ha Senior Manager Guest Experience & Loyalty