Silverland Ben Thanh Hotel

Recensioni su Silverland Ben Thanh Hotel

Silverland Ben Thanh Hotel

14 – 16 Le Lai, Ben Thanh Ward, District 1, District 1, Ho Chi Minh City, VietnamDettagli hotel
Silverland Ben Thanh Hotel
Silverland Ben Thanh HotelSilverland Ben Thanh HotelSilverland Ben Thanh Hotel
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Recensioni degli ospiti

4.6/5
Ottimo
157 recensione
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.4
Servizio4.7
Pulizia4.5
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Tutte le recensioni(157)
Recensioni positive(154)
Recensioni con foto/video(61)
Ottima colazione(19)
Ottimo tè pomeridiano(16)
Ottimo design(15)
Insonorizzazione mediocre(9)
Vista meravigliosa(7)
Ottimo ristorante(6)
Posizione centrale(5)
Ideale per viaggi di lavoro(4)
Recensioni negative(3)
Angelo_Italy
Signature Ben Thanh Double
Soggiorno: nov 2023
Coppia
10 recensione
5.0/5
Eccezionale
Pubblicata: 26 dic 2023
Tutto perfetto! Consigliatissimo soprattutto per la zona centralissima e tutto il personale. Abbiamo ricevuto anche un upgrade gratuito Un grazie particolare a Johnny, veramente gentilissimo.
6/8
Risposta dalla struttura: Ben Thanh Xin Chao Angelo_Italy,La ringraziamo molto per la sua gentile recensione del nostro hotel. Siamo onorati di sentire che ha trascorso un soggiorno piacevole con noi e che i nostri servizi hanno soddisfatto le sue aspettative. I nostri colleghi lavorano duramente ogni giorno per offrire ai nostri ospiti il massimo livello di servizi e strutture.La ringraziamo nuovamente per averci scelto e speriamo di poterla accogliere di nuovo quando i suoi viaggi la riporteranno in questa vivace città.Cordiali saluti,Thu Le (Ms.)Assistant Guest Experience Manager.
Utente ospite
Signature Ben Thanh Double
Soggiorno: set 2023
Famiglia
4 recensione
5.0/5
Eccezionale
Pubblicata: 12 ott 2023
Questo hotel è la sorpresa più grande di questo viaggio! Assicurati di dare una buona recensione: Innanzitutto hanno aperto solo in ottobre. Sono davvero nuovi. Tutte le forniture sono di ottima qualità. Anche le pantofole usa e getta sono di bambù, il che dimostra la loro cura. In secondo luogo, il l'hotel ha un ottimo senso del design. , anche se l'area della camera non è molto grande, ogni spazio è stato utilizzato il più possibile ed è stato progettato a forma di grotta. Dalla hall ai dettagli della camera, tutto è pieno di design. Anche fuori dal bagno sono piantati dei fiori, che abilmente bloccano il mondo esterno. È anche gradevole alla vista; infine, anche se la colazione non ha così tante varietà, è anche più squisita. Si sente chiaramente che la qualità degli ingredienti è più alta ed è abbastanza da mangiare, soprattutto il fantastico tè pomeridiano, attenzione, non è un piatto di torte, basta solo una tazza di caffè, ma un buffet! Sì, anche il tè pomeridiano è self-service, con una varietà di pasticcini, involtini primavera, frutta, panini... Insomma, basta per un pranzo; anche il servizio è molto buono, forse perché ha appena aperto, il la direzione vuole di più Ascolta le opinioni ed è molto entusiasta. È molto più premuroso del normale servizio stilizzato a cinque stelle. A proposito, anche la piscina sul tetto è bellissima. In breve, ha un ottimo rapporto qualità-prezzo. Consiglio a tutti di venire!
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Risposta dalla struttura: Ben Thanh Xin Chao,非常感謝您對您此次入住的精彩反饋!我們非常高興並自豪地得知您有如此美好的體驗,而且我們的服務在各方面都超出了您的期望。我們以提供最高標準的客户服務為榮,因此能夠了解到我們的努力得到了您的認可,讓我們感到非常欣慰。再次感謝您寶貴的反饋意見,我們期待您的旅程能再次將您帶回我們這裏入住。此致敬禮,Thu Le (Ms.)Assistant Guest Experience Manager.
NBK
Signature Ben Thanh Twin
Soggiorno: nov 2024
Viaggio con amici
39 recensione
3.7/5
Pubblicata: 29 dic 2024
While the hotel offers a pleasant experience overall, it would greatly benefit from enhancing the service quality at the reception. A stronger focus on effective communication among the staff would elevate the guest experience. It was our 2nt time to staying here. First one was okay. All the receptionists are needed to be focus on customer centric! By the way, rooftop pool was great!
Traduci
bbbbua
Raggio di sole Giardino (double or twin)
Soggiorno: nov 2024
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 23 dic 2024
Good service nice location love it Smell so good like it See you next time
Traduci
Risposta dalla struttura: Ben Thanh Xin Chao bbbbua,Thank you immensely for sharing such a glowing review of your recent stay at Silverland Ben Thanh Hotel! We are thrilled to hear about the exceptional experience you had with us, from the staff to the comforts and conveniences our hotel provided. Recognizing the efforts of our staff is important to us, and your feedback serves as a wonderful testament to their hard work and dedication to hospitality. We thank you again for visiting us and we will prepare a better room to welcome you seback again when your travels bring you back to this lively city. Best regards, Thu Le (Ms.)Assistant Guest Experience Manager.
Richelle IG richelle_lambert
Suite Quadrata
Soggiorno: set 2024
Viaggio con amici
34 recensione
5.0/5
Eccezionale
Pubblicata: 4 ott 2024
**Hotel Review** We had a wonderful experience at this hotel. The staff were amazing; from the moment we entered, we felt the warmth and excellent service. We were greeted with a welcome drink, and the staff kindly assisted us to our room. The rooms were beautiful, just as shown in the pictures. So many opportunities for photos to be taken here. Breakfast was excellent, and the hotel is conveniently located near the market and a short walk from other famous sights in District 1. I highly recommend booking this hotel.
Traduci
Risposta dalla struttura: Ben Thanh xin chào Richelle Lambert,Thank you for sharing your wonderful experience at Silverland Bến Thành Hotel! We are thrilled to hear that our staff made you feel warmly welcomed from the moment you arrived. It’s great to know you enjoyed the welcome drink and the assistance to your room.We’re delighted that you found our rooms beautiful and perfect for capturing memorable photos. It’s also fantastic to hear you enjoyed our breakfast and appreciated our convenient location near the market and other attractions in District 1.Your recommendation means a lot to us, and we can’t wait to welcome you back for another exceptional stay!Best regards,Khoi Dang (Mr.)Director of Rooms
Natasha
Campo Primaverile (Senza Finestra)
Soggiorno: lug 2024
Coppia
3 recensione
4.2/5
Molto buono
Pubblicata: 17 ott 2024
Upon check in, tea & snacks were served by the staffs. After you’re done, a staff would bring you to your room. Our initial room had a faulty lock so we called for service but there were communication challenges, as the staff couldn’t understand English well, and her tone was harsh and annoyed. When she came to the room, she realised the issue, called the servicing team to fix it. About 3-4 guys came but couldn’t fix it. We waited quite a while because they took turns to fix. They eventually got us a different room and the lock could work. Despite the hiccup, the other staffs were friendly & welcoming. Breakfast spread was good too.
Traduci
Risposta dalla struttura: Ben Thanh Xin Chao Natasha,Thank you for taking the time to share your feedback following your recent stay with us. We're honored to hear that you enjoyed a pleasant stay with us and that our services lived up to your expectations. Besides, we deeply regret the issues you encountered with the room upon arrival. Please accept our sincerest apologies for these shortcomings. We want to assure you that we have taken your feedback seriously and are implementing additional checks and training to ensure our service process is meticulously followed. Thank you once again for your valuable feedback. We look forward to the opportunity of welcoming you back and providing a flawless experience. Warmest regards, Khoi Dang (Mr.)Director of Rooms.
LamPriscilla
Signature Ben Thanh Double
Soggiorno: lug 2024
Coppia
1 recensione
3.7/5
Pubblicata: 11 ago 2024
Loved the services provided and the staff were all very friendly and accommodating! They even prepared a bouquet of roses and a bottle of red wine because my husband and I were celebrating an anniversary during the trip. I had a lovely time and the rooms and facilities seemed clean! However, on the last night before checking out, I had a glass of the wine with the glasses provided in the room and I had a major case of food poisoning (puking everything I ate, fever) which I’m still recovering from 2 days after returning home. Pretty sure that it was caused by either the wine or the wine glasses provided since my husband did not have any wine and he did not get any food poisoning. Thank goodness there’s a pharmacy nearby which helped me stopped puking long enough to take my flight back home. Disappointing and sour end to an otherwise lovely hotel :(
Traduci
Risposta dalla struttura: Ben Thanh Xin Chao LamPriscilla,Thank you for taking the time to share your feedback about your recent stay with us. As we strive to provide exceptional services to our discerning guests every day, we regret to learn that we fell short in certain aspects of your stay. This is not reflective of our usual standards, and we assure you that your feedback will be seriously considered as an opportunity to improve and enhance our guest experience. Once again, we apologize for any shortcomings during your stay. Thank you for choosing Silverland Ben Thanh and we hope to have a chance to welcome you back with the exceptional services that our hotel is known for. Best regards, Khoi Dang (Mr.)Director of Rooms.
Utente ospite
Campo Primaverile (Senza Finestra)
Soggiorno: giu 2024
Viaggio con amici
1 recensione
5.0/5
Eccezionale
Pubblicata: 11 lug 2024
The hotel location is right at city centre. Stay for 3 days and their breakfast is amazing too! And they upgrade our room to room with window and city view!
Traduci
Risposta dalla struttura: Ben Thanh Xin Chao Thank you for your kind review of our hotel design. We're thrilled to learn about your wonderful experience, and it is truly a great honor to know that we succeeded in making your stay memorable. Thank you for choosing to stay at Silverland Ben Thanh and we wish to welcome back you very soon for another enjoyable experience. Best regards, Khoi Dang (Mr.)Director of Rooms.
Utente anonimo
Campo Primaverile (Senza Finestra)
Soggiorno: ott 2024
Coppia
17 recensione
4.5/5
Ottimo
Pubblicata: 1 dic 2024
Great place.
Traduci
Risposta dalla struttura: Ben Thanh Xin Chao,Thank you for your kind review of our hotel. We're thrilled to learn about your wonderful experience, and it is truly a great honor to know that we succeeded in making your stay memorable. Thank you for choosing to stay at Silverland Ben Thanh and we wish to welcome back you very soon for another enjoyable experience. Best regards, Thu Le (Ms.)Assistant Guest Experience Manager.
ZHI NAN
Raggio di sole Giardino (double or twin)
Soggiorno: nov 2024
Solo
3 recensione
5.0/5
Eccezionale
Pubblicata: 30 dic 2024
Stayed here for 6 nights. Was recommended by my Singaporean friend. I enjoyed the warm hospitality and receptive service from the staff. Housekeeping and laundry were also great. Breakfast was one of the best I've had so far. Traveling to other parts of HCMC is relatively easy as it is centralised. One downside would be the noise levels as it can be heard quite visibly when people walk or talk along the corridor. All in all, I loved my stay here and would recommend this hotel to anyone. Keep it up!
Traduci
Risposta dalla struttura: Ben Thanh Xin Chao ZHI NAN,Thank you so much for your amazing review! We are thrilled to hear that you had such a positive experience during your stay at our hotel. Your kind words about our impeccable service truly warm our hearts. Your recommendation means a lot to us, and we would be honored to welcome you back in the future. We thank you for your continuous support and look forward to serving you again soon. Kind regards, Thu Le (Ms.)Assistant Guest Experience Manager.
kun
Signature Ben Thanh Twin
Soggiorno: nov 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 26 dic 2024
Wonderful hotel with a great location, lovely people, and a unique design. Breakfast was fantastic. Can't recommend enough
Traduci
ianjong
Signature Ben Thanh Double
Soggiorno: mag 2024
Lavoro
17 recensione
5.0/5
Eccezionale
Pubblicata: 30 giu 2024
Unique design, friendly and welcoming hotel crews, best view in restaurant, free Teh time, comfortable stay and kids friendly
Traduci
Risposta dalla struttura: Ben Thanh Xin ChaoThank you so much for your amazing review! We are thrilled to hear that you had such a positive experience during your stay at our hotel. Your kind words about our impeccable service truly warm our hearts. Your recommendation means a lot to us, and we would be honored to welcome you back in the future. We thank you for your continuous support and look forward to serving you again soon. Kind regards, Khoi Dang (Mr.)Director of Rooms.
Utente ospite
Suite Quadrata
Soggiorno: nov 2024
Viaggio con amici
52 recensione
4.0/5
Molto buono
Pubblicata: 21 dic 2024
First time staying there Hotel room is clean Staffs are friendly n polite Able to communicate Very cinvenient
Traduci
Risposta dalla struttura: Ben Thanh Xin Chao Thank you very much for your kind review of our hotel. We're honored to hear that you enjoyed a pleasant stay with us and that our services lived up to your expectations. Our colleagues are working hard every day to consistently provide our guests the highest level of services and facilities. We thank you again for visiting us and wish to welcome you back again when your travels bring you back to this lively city. Best regards,Thu Le (Ms.)Assistant Guest Experience Manager.
SWLC
Campo Primaverile (Senza Finestra)
Soggiorno: mag 2024
Coppia
14 recensione
5.0/5
Eccezionale
Pubblicata: 4 giu 2024
Extremely friendly and helpful staff. We were assisted by Kim and Tracy throughout our stay, and they even prepared a special birthday cake. Kim was particularly helpful in helping us check in, as well as book and find nearby locations, such as pharmacies and spas. Huge thanks and much appreciation to Kim for making the stay such an enjoyable and memorable event. The hotel breakfast, tea break and dinner has a good spread of local and international foods. The pool has a great view of the city as well, especially during the sunset. The rooms of the hotel are very clean, and the organic architectural design is rather unique too. Housecleaning is very efficient and effective. Thanks for the great stay!
Traduci
6/9
Risposta dalla struttura: Bến Thành Xin Chào,It is always delightful to receive such kind comments as yours. Our staff take pride in all they do to ensure that our guests stay is one that is memorable. I shall ensure that your kind comments are passed on to my great team here and that their service is duly recognized. We are looking forward to welcoming you back upon your next visit to Saigon. Have a good time! Warm regards, Khoi Dang Director of Rooms
AnToNii
Signature Ben Thanh Double
Soggiorno: apr 2024
Coppia
4 recensione
5.0/5
Eccezionale
Pubblicata: 31 mag 2024
This hotel is about 100m away from Ben Thanh Market, 5 minutes walk to Saigon Square or Takashimaya. It is clean, almost new and customer service oriented. They offer you tea with snacks while they process your check-in. The staff will then wait for you to finish your tea and bring you go up to your room. They love showing you the rooms, as it gives you “Wow” factors. They gave us free upgrade and the toilet bowl is Japanese style. They will deliver chocolates and good night cards after dinner. They even remember my girlfriend’s birthday and left the birthday cake on the table. 👍👍👍 However, there are “not so good” to mention. They do not have wide range of TV channels. Only news channels. No Sports or other movies channels. The toilet bowl is also very close to the door, making me difficult to open the door at times. They should also not open the gym so early as some guests will throw weights on the floor while doing gym. The sound will wake you up. You also need to pray that it is not raining or you will get wet as their shelter could not prevent you being getting wet from rain. Overall, this is the best hotel by far I stayed in HCM, in terms of cleaniness, friendly & customer service oriented staff and room designs. It’s almost perfect hotel for me. Will I stay here again on my next visit? Yes I will.
Traduci
Risposta dalla struttura: Bến Thành Xin Chào, Thank you for taking the time to share your stay experience at our hotel. It will be an honor to share your wonderful review to the entire team and I believe it will give them a high motivation in providing an excellent service for our guest at all times. We all look forward to welcoming you again. Kind regards, Khoi Dang Director of Rooms