Yi Lin
16 luglio 2024
Location: 5/5 Excellent
The location of Authentic Hanoi Boutique Hotel is superb. It is centrally located in the heart of Hanoi, making it incredibly convenient to explore the city’s major attractions. The surrounding area is vibrant, with plenty of restaurants, shops, and cultural sites within walking distance.
Cleanliness: 2/5 Poor
Unfortunately, the cleanliness of the hotel was disappointing. The room, although generally tidy, had some issues that couldn't be overlooked. The bathroom had signs of mold, and the carpet appeared to be stained in several places. Housekeeping could definitely use some improvement in ensuring the rooms meet a higher standard of cleanliness.
Service: 5/5 Excellent
The service at the hotel was a bright spot in our stay. The staff were friendly, attentive, and always ready to help with any request. The front desk staff were particularly helpful, providing excellent recommendations and assistance with directions.
Facilities: 1/5 Terrible
The facilities at Authentic Hanoi Boutique Hotel left much to be desired. The lack of a window in our room made it feel quite claustrophobic. Additionally, the advertised amenities such as the gym and lounge area were either closed or in poor condition, which was quite disappointing. The overall condition of the hotel’s facilities needs significant improvement.
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