Hotel in zona Dog Park Yên Sở, Hanoi

Thank you very much for taking care of me!!! Mr Anh at Fronk Desk was very polite and helpful finding my padlock which was lost at hotel lobby, after 10 minutes he got it back and send to my room. The hotel is clean, have nice breakfast and very close to the oldtown I will recommend to my friends and family, thank you and keep it up 👍

We had a pleasant stay overall but I don’t think we will be returning again for the following reasons: small room size (for the price point they charge), toilet flush had to be fixed, drainage in the shower didn’t work properly, quality of pillows were just average, the check-in experience was hectic like at the airport (people everywhere), the service at the swimming pool and Le club was rather slow and not inspiring. This property markets itself as one of the most historical hotels in Vietnam which is true but when it comes to hospitality I’m afraid there is still a lot of room for improvement.

Very comfy and nice hotel to stay. They have chocolate bar counter at certain time where you can enjoy their own brand chocolate which is so yummy. Will be back again for business or leisure. Thumbs up

Sono stato qui per un mese come volontario regolarmente in una comunità residenziale nelle vicinanze di Van Canh. È stata una grande esperienza. Ho avuto alcune camere diverse quando ho controllato per andarmene per un lungo fine settimana, e poi ho controllato di nuovo. È molto confortevole e piacevole, situato nel quartiere antico. Puoi facilmente camminare fino al lago Hoan Kiem, alla prigione Hoa Lo, ecc. E è proprio vicino alla strada Train, per vedere che arrivano i treni! In una nota più pratica, c'è un Circle K sotto il blocco per qualsiasi cosa si possa avere bisogno, e un lavandino vicino alla porta che fornirà i vostri vestiti alla reception del vostro hotel. Ci sono bar e ristoranti proprio fuori, e la porta addietro è la Porta dell'India, gestita da sorelle Rohit e Neha, con stupendo cibo e servizio! Tutti i membri del personale dell'hotel sono molto personali e utili. Mi piaceva vedere loro ogni giorno mentre andavo al lavoro. Ci sono i bagni forniti, quindi non uscirete mai, e ogni ospite riceve 2 bottiglie d'acqua al giorno come parte del loro soggiorno. Tornero' la prossima volta che sarò volontario.

Nice and new. Clean. Great service from reception and bell boys. Breakfast was good. Used the spa services and it was fine but the massueses were quite rude with their comments and said inappropriate things to my partner in front of me, quite unprofessional. It's their job to provide a service and nothing more. The wait staff in the restaurant serving breakfast were efficient but a little unprofessional as when it hit 10am (when breakfast stopped) they were celebrating amongst themselves. I can understand Vietnamese and perhaps they thought I couldn't understand. I found this to be quite unprofessional, maybe my expectation that they should do their job quietly and efficiently was too much. They also moved me to another table for their convenience as the table I chose to sit at would have been more work for them to clean. I asked why they moved me, when I came back from getting my food, and the reply was that they wanted me to enjoy the view out of the window. This was a blatant lie as my original seat had a better view and was already by the window, I could only conclude that me sitting at a four person table instead of a two person table was inconvenient for them, even though breakfast was about to end and that there was only a few people there finishing their breakfast. I also found that the cleaning staff were just chatting about their daily lives in the elevator in front of me and on corridors. Is it me or should the staff be quiet, intrusive and wait for no guests to be around to gossip and talk? Aside from these aspects of the staff, everything else was good, the food, friendliness, location and cleanliness was on point. Lastly, as the hotel is new, there's still some renovation work going on but it doesn't disturb you from a good night's sleep.

We started our Vietnam tour here in hanoi, the Marina Hotel is in a great location for the old quater of Hanoi. The rooms are very clean and a good size. The beds are very comfortable, so after a busy day it was perfect. The hotel staff are very helpful, excellent service and cannot do enough for you.

Io sono qui in maggio con Michael, con cui ho già soggiornato in Hanoi espressamente nelle vecchie vicinanze. Così sono felice di tornare con Michael dopo pochi anni! È così buono con me per me e-mail per dirgli che vengo di nuovo e ha risposto a casa. Questo hotel è un ottimo valore per i vostri soldi e il loro servizio è sopra tutto ciò che ho vissuto nei miei viaggi! Qualunque cosa ne abbia bisogno Michael vi organizzera' un taxi da un bus di lusso all'aeroporto a Sapa o un viaggio a Halong Bay. Lucy, che lavora lì e ha un grande sorriso amico faccia per accogliervi! Michael I'll be back in September I hope to come you again. Grazie per il buon soggiorno Michael & Nga

Very nice boutique hotel in the middle of the Old quarter near shops and restaurants. Staff were very friendly and helpful. They really go out of their way to help you as needed. The rooms are clean and the beds are comfortable. Great air conditioning. Breakfast was very good and a lot of choices. It is buffet style and you can also order different foods like Pho, banana pancake, Vietnamese egg rolls and so much more.

Very good location if you are looking to stay in the midst of chaos of old town. Extremely helpful and friendly staff. Daily cleans. Good quality shower. Comfortable bed. Air conditioning works well and also has a fan. Highly recommend but only if you are willing to walk out your hotel to loud beeping and lots of pubs with very loud music.

The hotel is a bit far away from the city centre but taking grab can solve the problem. The staff were very friendly and helpful. They offered us an early check-in as we arrived a bit earlier than expected. Calling grab from the hotel was easy as many drivers dropped off customers at the hotel. The hotel room was spacious and clean, however the sound proof was not up to standard. We heard really loud noises from outside during midnight. The view was great with the lake.