Hotel a 3 stelle a Hanoi

Ho avuto meno di 24 ore a Hanoi, quindi la posizione era cruciale. Questo posto è perfetto. Nella tranquilla piccola strada nel cuore di tutto ciò che non poteva essere più perfetto. Lily è sorprendente! Così utile. La stanza era perfetta con un letto super comodo. Così pulito e gentile. La doccia era bella e calda anche. A un prezzo così economico, folle!!! Cosa altro puoi chiedere!!

I had stayed in this hotel for 2 visits. The first visit was from 6 Nov (1 Night) and the second one was from 9 Nov to 11 Nov (2 Nights). For the first visit, i booked a Triple room with Balcony. The room was ok and i did not have any complaints. However, my second visit turned out to be extremely disturbing for us. We had booked a Family Suite. We reached the hotel at around 2 pm, but our room was not ready. In fact, the front desk guy could not even locate my reservation. To give him some time, I went out for lunch and returned back after an hour. The frnt desk guy showed me my room which was supposed to be a family room (according to him). However, there was some luggage in the room. As such, I refused to enter the room since I did not want to enter into trouble with the other guest, whose luggage was kept in his room. So, I informed him to give me some other family suite, which he could not give. SO, we had no choice but to occupy the triple room with Balcony for our stay. Obliviously, we requested the front desk to refund back (not the entire money - but the difference between the two rooms). However, he refused to do it and spoke very rudely and asked us to cancel the room. However, I did not want to waste my money since it was a non redundable booking and I had on option but to stay in the hotel. We asked for face napkins (A basic thing which every 3* hotel is expected to have). However, they did not have any such thing. The breakfast was also very basic and not to the bare minimum standard of a 3 star property. Seeing the limited options for veg (not the hotel's fault that some of us are veg), we asked for honey. However, the hotel did not even have honey, which is to be applied to the bread. And this is only the beginning of the story. The hotel forgot to collect payment from us for our first visit. I returned back to India and the front desk staff contacted me for the payment. By that time, I had posted a very brief feedback about the property on some booking portal. I readily agreed to pay and made the payment. The moment the payment was made, the tone of the frot desk staff changed dramatically. He started calling me names and threatened to broadcast my negative feedback everywhere in Vietnam (i have whatsapp to prove my claims about this). However, I refused to take back my feedback and have gone ahead to post it on tripadvisor. I will not advise anyone to stay or not to stay in this property since everyone is his or her best judge. However, i felt that a front desk guy threatening people for giving a honest feedback does not go down well in any service industry. The basic thing which they could have done is to speak to us to understand our concerns and resolve it to the best of their ability. However, they chose the other way of threating to defame my name unless I do not take back my review on the othe site.

Assez calme pour Hanoï, tout reste relatif. La cathédrale n'est pas loin ainsi que son clocher. Balcon très peu exploitable. Pour le reste, le nécessaire est là et c'est propre. Petit déjeuner agréable, personnel au top.

The owners are very attentive and they their best to offer what they can. Unfortunately, I ended up in a room that wasn't really an ”upgrade” as I was told it would be. The room smelt really bad and the sheets and pillows were stained. The shower head was broken so, I had to shower holding the hose up. The bathroom smelt funny too. After complaining, the owner was nice enough to clean another room for me after her cleaner had left. She switched out the pillows and made sure the shower worked properly. We also did laundry for only 30k while other hotels charged 35k. There are some laundry places that's even less within walking distance but we are satisfied with our laundry. We got our laundry the next day folded and nicely washed. The views looked great and the new room didn't smell on the 3rd floor. However, you are in the heart of beer street, so you'll hear the music and noise around. The balcony view was really nice and made up us feel totally wrapped up in the city life. Thank you for the good service.

Very convenient location. Quite new and clean for the price. There's also a travel agency right in the hotel if you want to book tours. There's no breakfast even if you want to pay. It would have been convenient if they provided it. Though the lady explained why it wasn't provided anymore. Due to covid, people switched job from the industry, which does make sense.

I don’t write reviews, but in all my years of travelling South East Asia the Memory Premier Hotel is the worst experience I have had. This comes after some excellent accomodation over our last 2 weeks in Vietnam. We booked through Agoda and the photos of the rooms do not look like the actual rooms - they are much worse. We were travelling as a party of 13 which included 3 kids and it wasn’t just that there were issues with the rooms, it was the indifference of the staff and their false undertakings to fix things. Examples included an insecure window onto our balcony - which poses a real security risk that they would not fix. Failing to put in a roll away bed into our room for our 2 young children - despite it being part of the deal and us asking for it numerous times. They ended up sleeping with us (4 in one bed!!). Other members of our group members experienced leaking rooms from the rain, and power points hanging out of walls - which is a danger to small children. Prior to arrival, they threatened to cancel our booking due to lack of communication. This was because there was two seperate bookings…under the same name. They had not put 2 and 2 together with the bookings despite us being a small hotel. On checkout we asked for a discount, and felt that taking off one room (of the six rooms we booked) was reasonable given all the problems. They refused and offered a 5% discount. We refused to pay the full amount and they threatened to call the police. Needless to say, we were meant to be coming back here for 2 more nights in a week, but we have cancelled our booking.

È stata una splendida esperienza di soggiornare all'Hotel Graceful. Era la mia seconda visita e sono felice di decidere di restare di nuovo. La prima cosa è il personale. La signorina Ha, la signorina Vy e tutti coloro che lavoravano lì erano molto accoglienti. Ci hanno aiutato con tutto (recommandazioni di ristorante, noleggio moto, raccomandazioni di negozio, lavanderia, prenotazione della nostra tour di baia halong, e dislocazione dell'aeroporto) più economico di GRAB!!!! Inoltre, il colazione. Eravamo molto eccitati per il colazione perché era molto delizioso e c'era molto da scegliere. E 'stato fatto fresco e molto fresco! Ci fermeremo certamente all'Hotel Graceful quando visiteremo Hanoi in futuro!

Il personale era molto amichevole, siamo arrivati presto da una notte di viaggio e sono molto amichevole e ci hanno lasciato entrare in una stanza prima di controllare in tempo. Purtroppo, come mai il posto è solo bisogno di qualche manutenzione, i drenaggi sono stati bloccati, il bacino stava svuotando ogni volta che qualcuno in un'altra stanza usava l'acqua - per qualche motivo ha creato troppo pressione e l'acqua è uscito dal nostro tubo di uscita, questo Insomma, abbiamo sempre avuto un bagno bagnato in soffitta. Abbiamo detto loro di questo, ma non sembravano sorpresi. Tutti intorno buona permanenza - spero solo che non finirai con la stanza gemella!

Molto bel hotel. Pulizia, buona posizione. Anche flessibile, come ho esteso la mia prenotazione su Agoda, a causa di una prenotazione accidentale di un tipo di camera più economico e hanno detto che potrei tenere la stessa stanza senza alcun costo aggiuntivo. Per evitare di imballare il mio bagaglio.

Siamo stati qui per un po' di tempo quando siamo arrivati ad Hanoi. La camera era spaziosa, confortevole e pulita. Il personale era molto accogliente e cordiale. Anche il bucato è facile ed economico da fare. Consiglierei un soggiorno qui a chiunque: single, coppia o famiglia. Ti daranno un caloroso benvenuto.