Hotel in zona ESD Global Defender, Genting Highlands

The location is about 1.4km to sky world and this is the reason we chose this place. The small route leading to this place is narrow and foggy so advise to drive when the sky is still bright. The check in process was a pain. No clear instruction when booking with Maplehome. We travelled with 2 elderly and 2 small kids. There are many blocks at ion delement. Upon arrival, I called them on check in process and I was asked to park at car park and go to level 3 for check in. They didn’t inform we are supposed to park at level 3 and check in at level 3 car park. So all of us dragging the luggage went to level 7. And called them again, went back to level 3, get the key, went to level 7 because family is waiting there not knowing where to go, went to grd floor of tower 1 and have to asked again then gotta walk outdoor to tower 2 on a very slippery walkway, then reach your place. It was a joke. Customer service is not doing a great job. The place- it was spacious and ok. Sewerage smell is strong in kitchen and living hall. No dishwashing detergent provided so we didn’t use the glass. Heater not working after 3 persons used for 5 mins each. Good that there is en suite bathroom for the 2 bedrooms apartment we booked. Didn’t use the balcony as the weather was wet and cold so the floor was wet. TV has limited choice. Good that there is kids channel to keep the kids entertained. There were some small dirty stain on the wall. At night, the wind was strong so the room door keeps making sound even if it’s closed. Dogs were barking almost all night long. - breakfast is not included if you booked with maplehome. If want to have breakfast, suggest to book direct with ion delement. We have to pay rm60 per person and rm30 per adult. However. It was the worst breakfast I had in my life- sausage was sour, ham soaked in water, people used hand to take bread, coffee not refilled in machine and doesn’t tastes good, . Just take the egg. The restaurant should be rated as no star. Not hygienic, no passion and a pure mess. There is a small cafe opposite the restaurant. Suggest to try that if you happen to be there. Wouldn’t return here again.

The hotel was former apartment that makes the room so wide with apartment standard. Has a sink etc, the room it self was clean nice, nice bed, nice pillows,nice bathroom but they didnt give toothbrush and toothpaste. They have many restaurants, and lucky i was at tower 2 so easy to reach restaurant and the shuttle stop. The location is wonderfull, on the top of the mountain. But it was sadly when i stay there was big raining all night and morning so all foggy and i cany see the nuce few there, otherwise its wonderfull view if there was no rain. Overall that very nice hotel

La posizione era molto bello per gli hotel di alto livello, ma la distanza è ancora un po' lontana. Non ci sono molti negozi o negozi rispetto alla collina centrale dei condotti e il cibo che li vendeva nei negozi convenienti era molto più costoso e quasi lo stesso prezzo di ginning hilltop. Ma se non preferisci davvero la rotta di raffreddamento fino al cimitero. Allora questa potrebbe essere una scelta migliore. Per la stanza che io rimango lì è un odore di meraviglia e l'edificio è un po' complicato da camminare dal parcheggio al apparentemente**. Ma il paesaggio fuori dal condominio era così bello con la vista del lago

La dimensione della camera è enorme, la maggior parte delle strutture sono fornite comprese spazzole e asciugamani. Tuttavia, il servizio in camera non può essere così completo come il pavimento è ancora polveroso e probabilmente perché l'intera proprietà è ancora parzialmente in fase di riparazione, il suono e la polvere possono essere un po' disturbanti. Nessun servizio in camera / 24 marzo vicino per la gente fame. La colazione è ok, ma alcuni oggetti sono già freddi anche se sono nella zona di servizio buffet. It’s not walking distance from Genting but thankfully for the shuttle services (not free, it ranged from 6RM - 10RM depending on timing). Ma il personale è amichevole, quindi questo è un buon punto.

Good and fast respond of the landlord, very clean place with 2 futon bed for corner studio, occupied with water dispenser, nearest to first world genting.

Non sono stato a Awana per il più lungo tempo. E 'stato riparato. La stanza è spaziosa con navetta gratuita per uscire da premio. Parcheggio è gratuito ma hanno smesso di dare il via d'acqua complimentare (cable car). La cena era fantastica. Innamorato del tempo e della natura che lo circonda. Per qualcuno che apprezza la natura, consiglierei Awana. Tornerò presto.

The hotel looked new and the room was clean. The problems were the connecting room was not sound proof and the toilet has no lock. Can hear the next door guests watching TV and talking in normal volume. The plus things are the facilities like swimming pool, kids playground and common areas are well kept. The breakfast buffet spread was amazing and the confectionery like croissant and pan au chocolat are very delicious. However, the queue to enter the restaurant for breakfast was very long between 8.30-9.00am Suggest the restaurant to add more seatings to save guest's time. The ala carte dishes for dinner were ok. The lasagne was not delicious. The char kue tiao and chicken burger were much better. The vietnamese noodle was too gingery, not so nice. For the price, room, facilities and breakfast, it is very worth it. Most likely will come back again.

Check-in: Check in was smooth albeit a little slow. Probably the slowest check-in among all hotels I’ve been too. Not sure why he needed so much time to check the Trip.com documents and register me. Room: The rooms are located in a separate building next to the lobby building. After checking-in, you will have to walk out of the lobby and turn right towards the residential building and car park. Cleanliness: Honestly, for a hotel with such great reviews I wonder why the “Executive 2 bedroom residence” is not well maintained. Cupboards all have stains and scratches. The windows are extremely filthy. They don’t seem to clean the windows so it’s full of bird droppings and some other stains, blurring and marring the otherwise beautiful view outside. When I entered the room, there were 2 bigass mosquitoes the size of my thumb (like Taiwan Jiufen/Shifen size mozzies) dead on the bedsheet and 2 on the window sill. Absolutely horrifying and disgusting. Amenities: They have a list of amenities they claim to provide in the room and if any goes missing, you’re liable to pay for them. But here’s the catch, most amenities are not actually in the room and are only provided upon request, such as bathrobes. So make sure you check what you have and what you don’t to avoid any possibility of being scammed Hairdryer’s button is loose and dead so the hairdryer turns on but you’re stuck on that high heat setting forever~ There is a kitchenette and a huge fridge but there are NO UTENSILS and NO CROCKERY and NO COOKWARE. You literally just have an induction stove but can’t do anything since no pots and pans provided. The kettle is also sus looking so don’t use. Should buy a travel kettle. Breakfast: Breakfast buffet was lovely. The spread was quite substantial and the food was not bad especially the nasi lemak. So sedap. BUT coffee and tea was horrid. They don’t have coffee machine for latte/cappuccino so you’re stuck with poor grade kopi-O kosong and teh-O kosong. Sugar and creamer packets are provided tho. Soft-boiled eggs were my go-to during my stay there haha. Their soft-boiled eggs are as good as yakun. Do note however that when heading for the breakfast buffet every morning, you will have to first go to the lobby building to take that lift to the cafe. BUT THE LOBBY REAKS OF PUBLIC TOILET SMELL AND GARBAGE DISPOSAL SMELL from the early morning. They literally have no air freshener in their lobby so be prepared to hold your breath every morning like I did when you pass by the lobby to the cafe for breakfast. Seriously stinks and makes me queasy before and after breakfast. I don’t think an air freshener is expensive SO INVEST IN ONE FOR GOD’S SAKE OH MY GOD. Others: There is a cafe/restaurant right downstairs the hotel called Gravity Cafe. Friendly warning don’t. Just Don’t. I’ve tried and tested. It’s a scam. A very big scam. RM119 for ONE Häagen-Daz size container of Tom yum soup with half a whole squid, 2 prawns and 2 mussels. The rest of the container is just maggie mee. A lot of maggie mee to make up for the claim of “serves 2”. RM5 for 1 serving of white rice was a shock to me. We ordered 2 sets of the Tom yum soup (which is supposed to serve 4 ppl) and 3 plain white rice for RM265.50 including room service delivery fee. Jokes on us. Overall: Good to try for once. Won’t come back again 👍🏻

The front desk seems to be lack of training, perhaps the management can do something about it. 1. When we were checking in, told the staff we booked two rooms and he misunderstood that we booked a 2 bedrooms unit, hence we only get 1 parking spot. After a minor arguement only he recheck the system and realize we did book 2 units hence there is 2 parking spots. 2. The waiting time for the lift is horrible. We stayed at level 11, and there are 6 lifts, but we were skipped by the lifts lotsa time, sometimes we couldnt wait that long that we have to walk down the stairs, not just us, other tourists as well. 15mins wait and still couldnt get a lift? why is that? 3. when we checked out and ready to exit the parking, we were told that we need have our access card with us? I mean everyone returned the access card at the lobby during check out, why would the management want us to keep that card to exit parking? And we were told to take the access card to exit parking, and bring it back to the front desk? Why is this such a hassle to your customers?