Hotel Hotel per famiglie a Genting Highlands

The view is soooo breathaking 🤍 We just stayed at this homestay, enjoy swimming and cool wind from level 23 🫶🏻

1st time here. Amazed with the scenery offered and also on the superb facilities. Check in process is smooth and 2 staffs at reception counter are very polite and greet us with smile. Free flow americano and espresso also offered at the counter. Room is good and the bed and pillows are comfy enough. In house cafe provides good food for dinner and breakfast (to purchase). Pool is good and opened until 10pm. Me and my kids even goes for a swim at 915pm. Definitely will come again in the future with other family members. Worth the price!

This is a new building (M3) under Ion Majestic. The rooms are clean and spacious but not yet fully furnished. However, the strong smell of renovation is noticeable throughout, and the hotel lobby toilet has an unpleasant odor. Additionally, the water flow in the room toilet is slow. Overall, it’s a decent hotel. There is a shuttle bus service to the theme park at hourly intervals, but it needs to be booked and paid for separately for each trip. I suggest reconsidering the 5-star rating, as the hotel does not yet meet that standard.

The only thing i would like to complaint is about their service. Please note i have been here before a couple of times. When i booked the same room as before, this time I have received a different room. I had to go all the way down to the lobby to solve this. I argued with a staff because i knew the room type as i have stayed before. The staff repeatedly said ”sorry maam, we are fully booked.” Classic reply from a receptionist. Then, a staff name Umi came and settle my issue in less than a minute. She looked backed into the records to find my last stay details. She then proceeded to give me the key card. Whats so difficult? Why are they trying to scam us by giving a smaller room? The next issue is regarding breakfast meal. Since i have booked without a breakfast, i then proceed at the counter to purchase breakfast. The staff told me to go up on level 5 to straight purchase at the restaurant. I went and i found they have increased the price and push the price for RM20 extra. I inquired and asked why is it so pricey than before. The staff told me about some quota system and he told me to go to lobby if i wanted cheaper. I was confused why would they sell a different price for in house guest for the same breakfast meal. I went down again n argued n they told me the same thing, after i showed the previous price and they agreed for me to pay the right amount. Imagine the hassle i have to go through because of their poor service. P/s: thanks to Ms Umi for dealing with the issue in less than a minute.

Pros: Un hotel relativamente più nuovo rispetto agli altri hotel a Genting. Personale dell'hotel molto amichevole. I bagagli possono essere aperti e immagazzinati sotto i letti Cons: La camera reale sembra più piccola di quella che si presenta sulle foto. Devi camminare circa 10 minuti dalle camere dell'hotel (ancora più lontano per coloro che soggiornano nelle ali della valle) fino alla via del cielo per cena, shopping ecc. Solo una cortina che separa la stanza dalla zona del bagno, anche se ci sono porte di vetro che possono essere chiuse nel doccia e i cubi di toletta, quindi potrebbe essere un problema se viaggiare con amici. La manutenzione deve garantire attrezzature come il asciugacapelli ecc in buone condizioni, come quello nella nostra stanza ha scioglieto parte plastica.

Misleading! Be careful with their packages. We booked a package stay which is over RM100 more than room only as it included breakfast for two. In the details section it clearly stated ”breakfast for two” under dining and ALSO INCLUDED ”grab and go at cheeky grind”. when we arrived the hotel told us we are only entitled to grab and go NOT buffet breakfast. The grab and go is a set meal with limited choices for drinks and a pastry or a sandwich (which was bland btw). SO NOT WORTH IT. Other people staying who took the package was mislead too. The manager was not helpful. He told us to contact trip. No compensation whatsoever, didn't try to help us except send an email. Customer service won't help you. Trip customer service will go around in circles but won't help either. Overall customer service sucks. Location is ok. One of the nicer hotels in genting. We got level 24, we were surrounded by clouds which is nice. Superior deluxe gets us two huge double beds. Suitable for couples with toddlers. If not for the breakfast issue everything else was ok. I would recommend getting room only then paying for breakfast when u get there.

We are parent with 2 adults special needs son, so we booked this SCAPES Hotel as our trip to Genting highland, The first impression of this hotel are New n Clean, the room are comfortable n big n the breakfast also many choices n delicious. Overall we all feel good n happy n pleasant to stay here. We book the hotel again in future trip.

The unit was really good. Some noise pollution due to ongoing construction nearby. Very clean and comfy. Check in process can take up to half an hour and starts on at 3pm. Checkout is at 11am (should consider changing to 12 noon) Short drive to many restaurants and convenient stores. Really good stay. Will return again soon.

Very nice customer service and reception in the hotel. At first there was a booking ID confirmation issue when we check in the hotel, but the staff has solved it quickly and effectively. Nice work and highly recommended. Nice morning view from hotel room☺️

L'appartamento è buono ma il servizio è terribile.Abbiamo prenotato attraverso agoda per 10pax, ma le strutture fornite erano solo per 6pax, dovete pagare in più per 4 pax.Abbiamo ordinato 2 letti più, letti sono stati forniti ma letti esclusi! Il telefono in soggiorno non può essere utilizzato per contattare il servizio clienti, è utilizzato solo per contattare un'altra stanza, bisogno di WhatsApp servizio clienti! Devi controllare prima per avere accesso al parcheggio... altrimenti l'appartamento è bello per le vacanze familiari.