Hotel Hotel per famiglie a Dusseldorf

Non posso dire abbastanza di questo soggiorno, a meno che non vorrei poter stare qui per più tempo.

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

L'hôtel est extrêmement excentré. Cela ne semblait pas être un problème à la réservation dans la mesure où l'hôtel est supposé être plutôt bien desservi par les transports. Cependant, l'hôtel déclare être à deux minutes du métro. Cette station est en effet présente, mais est la dérivation d'une ligne avoisinante. La station est fermée le soir et le dimanche et est désservie une fois toute les 30 minutes. Une autre station à 7 minutes de marche à pied dans un quartier d'affaire et désert le soir (et donc pas très sécurisant) s'impose donc la plupart du temps, et l'hôtel omet cette information de son site. De plus, cette autre station n'est désservie que toutes les 20 minutes. Comptez donc au moins une demi-heure pour rejoindre le centre-ville, ce qui réduit toute possibilité de repasser à l'hôtel pour se changer avant d'aller dîner par exemple. L'accueil est plutôt amical, mais la réceptionniste qui était présente pendant la quasi-totalité de mon séjour semblait de moins en moins sympathique lorsqu'on avait besoin d'elle. Par exemple, je ne parvenais pas à faire fonctionner le coffre-fort et visiblement elle non plus. Aucun mode d'emploi n'était mis à la disposition des clients ni du personnel semble-t-il. Une atre personne est venue voir si elle pouvait faire quelque chose et devait revenir vers moi, mais cela n'a jamais été le cas. J'ai donc dû me débrouiller moi-même. En attendant de trouver une solution le 2ème jour, j'ai dû confier certains de mes effets personnels à la réception afin qu'ils soient entreposés dans le coffre fort central. En raison de clients ayant fumé dans leur chambre d'après les membres du personnel de l'hôtel, le signal d'alarme à été automatiquement activé pendant la première nuit, et nous avons tous dû être évacués, dans la rue, avec une température de 10°C. Je dois dire que j'ai été impressionné par la réactivité du personnel qui à distribué des couvertures aux enfants et qui s'est montré à l'écoute des interrogations des clients en revenant dans l'hôtel. J'ajoute qu'ils semblait bien connaître et appliquer à la lettre un plan d'urgence. Le petit déjeuner était de belle qualité.

Consigliatissimo Ambiente molto curato Colazione molto varia e ricca nella scelta anche per quanto riguarda la cucina calda Personale molto attento alle esigenze del Cliente Buona la ristorazione anche se più consigliata la carne che il pesce Vasta scelta nella carta dei vini, sia bianchi che rossi, di ottima qualità Molto buoni anche i cocktails preparati con maestria ed interessante la rivisitazione dei cocktails abituali

Hotel bellisimo, dalla hall ariosa e luminosa, alla camera molto confortevole, e si trova in una posizione invidiabile. Anche il bagno è molto bello, peccato solamente che non sia finestrato, con una vetrata aperta sulla camera hanno in parte risolto il problema della luminosità, ma oggi giorno, il bagno finestrato è quasi una pretesa per un albergo di livello. Colazione ottima, ricca e con molti prodotti di buon livello, le bevande calde vengono inoltre fatte espresse e anche il caffè espresso non è male. Incredibile la caparra chiesta a garanzia al momento del chech-in: circa 250 euro per tre notti, con la scusa del consumo al mini-bar e del servizio in camera. Queste cose cari signori, possono essere gestite in altro modo, e di sicuro, soldi non fa rima con eleganza. Fate un po' voi.

Checking into the hotel was fairly straightforward but two of our group were given rooms that were not clean / ready and the front desk staff had to prepare the rooms, one was given a free breakfast voucher. My room was clean , quiet and the bed was comfortable, Some of the water from the shower leaked into the main bathroom floor area even though i kept the glass door closed. The bar like house keeping was understaffed so you could not order food or drinks from the bar , but the staff eventually came to our table and subsequently messed up the drinks order . I had a good nights sleep.The buffet breakfast was very nice ,and there were plenty of staff to serve customers. The hotel itself is in a pleasant location , staff are generally friendly and hotel is clean and safe

La posizione è perfetta. Molti ristoranti e caffè giapponesi intorno. La camera dell'hotel è bella, ma la nostra camera ha avuto un rumore forte dall'aria condizionata quando si è rotta. Il servizio di pulizia potrebbe fare un lavoro migliore.

Bewertungen stehen immer auch in Relation zum Preis. Wir zahlten für das ”Apartment Skyline” Euro 300,- /Nacht (nicht kostenfrei stornierbar) Dafür hatten wir zwar einen Balkon und einen Blick zum Rhein. Ansonsten war die Einrichtung eher dürftig und dieser Preisklasse nicht im geringsten angemessen: Das Doppelbett war nur von einer Seite oder vom Fußende her zu erreichen. (für 2 Personen umständlich und unbequem!! ) Die zweite Seite grenzte direkt an den Raumteiler für eine recht schlichte Sitzecke. Die Bildqualität des großen TV war, warum auch immer, völlig unbefriedigend. Im Bad fehlten die sonst überall üblichen Kleenex und ein Abfalleimer. Obwohl das Personal durchaus höflich war, bestand das angebotene Frühstück lediglich aus Kaffee und einem Schokocroissant. Der Ersatz einer herkömmlichen Rezeption zu Gunsten eines rein digitalen Zugangs, ist Geschmacksache. Fazit: Den Preis für das Apartment empfanden wir, für die gebotene Ausstattung und Leistung, als dreist überzogen.

La posizione e il servizio sono molto buoni. La stanza era anche estremamente pulita!! Tuttavia, l'hotel è ”in anni”, cioè inmoderno, vecchio e ieri. Mobili rustico e marrone scuro. Doccia piccola in cui non si può girare. Toilette chiusa. Camera piccola con mini-TV e foto ruffosa.