Hotel Radisson a Da Nang

Services are good at the first, but disappointing with the followings: 1. While we in the hotel room, staffs ringing our door for serval times which is quite annoying as they keep ringing and just for asking some minor things. 2. At the last day, maybe the communication error?we asked for late check out in the early morning in the counter, we heard that the staff can help us extend check out time to 2pm and we can keep our luggages in lobby & use the lounge service until check out. We agreed with this arrangement. But while we still in the outside, I received an message from hotel’s staff which will charged us late check out fee as we cannot check out at 12pm, we are so confused with this, which it is not the same as the staff said. After further discussion, the staff finally clarify that he was offering us: use the lounge until 2pm & keep luggages in lobby, check out time is still 12pm. I think it is quite misleading as while the staff offering us that agreement in the morning, the staff clearly heard us concerning about the check out time, but we barely heard any words about check out at 12pm…And actually, we had asked for late check out & required charged fees if needed in the night before, but the staff cannot answer us and just tell us to ask another staff again while check out, and even not leaving any messages for other staffs for following up. We are quite disappointed.