Hotel Hyatt Regency a Da Nang

Dear Management Team, I am writing to share my experience during a two-night stay at the Hyatt Regency Danang Resort and Spa. While the overall ambiance of the resort is pleasant, there are a few areas that I believe require attention to enhance the guest experience. The room facilities appeared outdated, which slightly detracted from the comfort we expected. On the second night, my husband and I experienced skin irritation while sleeping, which we initially thought was due to excessive sun exposure or dry skin. After showering and applying moisturizer, the itching persisted upon returning to bed. This occurred around 3 AM, and to avoid further disturbance, we used bathroom towels as bedding. The next morning, we noticed no further irritation, strongly suggesting an issue with the bed linens or bedding. Additionally, we observed visible stains on the pillows and some marks on the fabric sofa in the room, which added to our concerns about cleanliness. Regarding dining, we visited two of the three breakfast restaurants. In one, we were seated at a fabric sofa that had noticeable stains from spilled food. I informed the waiter about the unhygienic condition, but with the restaurant being busy and limited seating available, I requested an extra napkin to place under me as a temporary solution. This experience was disappointing, as cleanliness in dining areas is crucial for guest comfort. I hope this feedback is taken constructively, as we believe addressing these issues—particularly the cleanliness of bedding and furniture—would greatly improve the guest experience. Thank you for your attention to this matter, and I look forward to your response.