Overpriced, inefficient and dissatisfying would be the three words I'd use to sum up my recent two-night stay at QT Canberra. While the room price was affordable enough, the food and drinks are incredibly expensive. At the bar, a glass of wine starts at a minimum of $16 for a standard size and goes up to $44 for a large (that's a glass, mind you - there's probably some good bottles that could be had for the same price, and QT's 'large' glass of wine is more like a 'medium'). At the restaurant, they’re charging around $40 for pasta, $50-$70 for steaks, $42-$48 for other mains and $18-$22 for desserts, with the wines on the wine list even more expensive than the aforementioned figures at the bar. I guess they figure they have a captive audience in the hotel, so can charge any price they like? My first night there they couldn’t do room charges at the bar due to a ”technology outage” (apparently writing on a bit of paper who ordered what and their room number and then charging it after the fact was too difficult a concept to grasp) and they didn’t even bother asking if I wanted room charges on the second night, instead just having charges paid by card as if a normal bar. I did get a discount when I showed my membership, but they were never proactive in asking and I would've certainly been paying full price had I not been diligent in showing it to them. As part of my booking, I received a $40 food and beverage voucher to be used each day, yet both at the bar and at breakfast the staff seemed perplexed by the voucher. I was told to ask the front desk about it and had to get the respective manager in each section to take over both times - why are you offering vouchers to customers if your staff don't even know what they are or how to properly handle them? Continuing the voucher madness, there's a sign you can hang on your door which promises you ”a $10 food-and-beverage voucher each night you say 'no thanks' to housekeeping”. The fine print says that ”if you wish to participate, please hang this on your door before 1:00am”. Well, I did this, and expected to get another $20 worth of vouchers when checking out, but when I asked about this (once again, I'm the one who had to be proactive about asking - spot a theme here?), I was only given one voucher despite having the sign out for both nights I stayed there. I was told because “housekeeping hasn’t been today [the day I checked out] I only get one voucher” - what a nonsensical excuse. If I hang the sign on the door on Friday night and Saturday night and check out Sunday morning, how DOESN'T that entitle me to two vouchers? Oh well, it's probably a moot point anyway - the lone voucher I did receive had an expiry date of the same day (why would I want an extra $10 to spend on the same day I'm checking out? Logic would dictate it would make much more sense to be valid for a month at any QT location in Australia or something similar). There was a long wait for breakfast, involving queuing up for 5 minut
Molto buono
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