Hotel a 3 stelle a Buc

We booked this hotel for a stopover on our return home from south of France. After booking I looked at reviews here and thought they aren’t great but am sure things have improved since 2021…. They haven’t trust me! On arrival I commented that I hope the aircon is good as it was so warm to be told “oh it’s broken”, is there a fan in the room I asked … “no”. I asked to see the room to check how hot it was and told the receptionists I was hesitant about staying. They weren’t interested, I asked if there was a reduction in the room rate as aircon not available - no… when I pushed they said they might be able to give 10% and the more senior receptionist said if the room wasn’t suitable she might have another room to show me. First room was baking hot, when I asked about seeing second room I was told it was the same, on returning to reception with the receptionist she whispered something to her colleague behind her hand - very professional! More senior receptionist offered to refund breakfast, the 2 receptionists then spent 10 minutes trying to do this and having a good giggle at the same time and eventually said we can’t do it. The behaviour and attitude of the receptionists was very poor. We left and found another hotel a few miles down the road - still a Campanile but what a difference, staff were friendly and helpful and aircon worked. I do not in anyway recommend staying at the campanile Versailles Buc.

Arrivato lunedì 22 gennaio per un soggiorno di 4 notti, accoglienza molto simpatica, camera molto pulita e tutto il comfort e molto tranquillo, caffettiera Nespresso + bollitore e tutto ciò che va con. Colazione molto completa, niente manca, livello di qualità del ristorante di sera, ci mangiamo molto bene, il servizio è perfetto, niente da ridare. Un piccolo bemol, l'angolo di bagno è molto piccolo ma buon un piccolo dettaglio negativo in mezzo ai punti positivi. Quando arriverò nella regione, sarò felice di tornare. BC