Hotel con colazione a Hat Yai

Hotel molto strategico. Tanti stand gastronomici, vestiti, souvenir e altro ancora. Molto animato tutto il giorno e la notte. Personale cortese e molto disponibile. È stato molto facile ottenere aiuto. Vista molto bella.

I checked out from the hotel some time after 8am, and upon inspection of the room, their housekeeper and front desk accused us of stealing their one of pool towels. On the first day of our stay, they had indeed provided 2 pool towels, which we had used and had been taken by their housekeeper during housekeeping. However, they only provided 1 pool towel yesterday, but we did not request any extra since only one of our members went swimming. In the end, they charged us 350 baht for stealing/losing their pool towel, even though they did not provide the complete set of 2 in the first place. Before I checked out, I also witnessed the group in front of me who were also accused of stealing their towel, which they were charged 100 baht. The group insisted that they had even brought their own towels and never used the hotel’s, but were nevertheless forced to pay the compensation fee even because we had no proof that the housekeeping did not provide the complete set in the first place. I strongly suspect that we were being scammed by the hotel staff on this, because this is a relatively decent and nicer hotel, and proper guests were staying here. There’s absolutely no reason for any of us to be stealing their towels. If I couldn’t even afford a towel, I would not be staying here at all. And if it had only been us falling victim to this, my suspicions would not have been this strong but it is too much of a coincidence for both groups to be accused of stealing their towels. On an additional note, they were not even able to provide a complete set of towels for us 4pax when we called to request, because there weren’t enough to go around (according to them). They could’ve also easily use this against us and accuse us of stealing the bath towels too, and we would not have been able to prove ourselves either. My only mistake was not requesting a receipt for the compensation fee that I had to pay, but I don’t think it would’ve made much of a difference. I have lodged an official complaint anyway via Trip to hopefully prevent future incidents. Just want to put this out here to warn others who are considering staying here in the future. Avoid if you don’t want to ruin a nice hotel experience by leaving with a sour taste in your mouth. Truly a shame that the level of service and integrity of the staffs did not live up to the standards of the hotel.

Situazione dell'hotel che è molto vicino al mercato notturno di Lee Garden, 7-Eleven, e alcuni posti di massaggio. Anche molto di buon cibo stradale. Camera dell'hotel anche bello, pulito e grande letto.

La camera era pulita e pronta al check-in. La piscina era pulita e la temperatura era buona. Convenientemente situato molto vicino all'aeroporto. Perfettamente situato lungo la strada da un bel ristorante per cena e un buffet per colazione. Vedere foto del mio pranzo lungo la strada.

Comfy bed, room clean and new. I liked that the air conditioning was not on top or in front of the bed. Location is 12min walking from the bus terminal and 5mins from a big shopping mall. When you don't have many guests, I would suggest to leave a room empty between 2 occupied rooms to reduce the potential noise disturb (as the walls are thin).

Hotel pulito con fantastiche attrazioni. Piscina e liceo gratuito. Un po' fuori strada, ma un breve passo verso grandi luoghi come il villaggio di HatYai o Central HatYai.

The hotel hygiene is well maintained. We love the ambience. If you need to shop, there’s a mini Big C store right infront of the hotel. Entrance for hotel is behind Big C. There’s no lift, so the staff helped us to carry our luggage. We checked in late around 9pm and the staff on the duty at the receptionist that night wasn’t so friendly. Had the difficulty to communicate and gave us look when she was frustrated. The staff we meet earlier in the morning and during the checkout were nice and warm. The TV was not a smart tv, so there’s only 3 news channel available. Tv remote control not functioning. The blind/curtain is see through.

Unfortunately, our stay was not pleasant. The air conditioning was not functioning well, making the room quite uncomfortable. We informed the front desk about the issue; however, unfortunately, there was no follow-up or update provided to us. In addition, at around 3:30 AM, we were disturbed by people knocking on doors and shouting in the corridor, which significantly affected our sleep. Another disappointing experience was that an extra pillow required an additional charge, and the fee was non-refundable. This was unexpected and did not meet our expectations of hospitality. Overall, the experience was below expectations, and there is definitely room for improvement in both facilities and guest service.

The room is nice. The air-conditioning is very cool. The location is great. Walking distance to the Lee Garden Night market, Robinson Mall, train station and massage parlors. Highly recommended. I will stay again.

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