The location is scenic but our stay would have been memorable if only we experienced better hospitality. Here is the story: - I wanted to book a room for my wife and my 2 yrs old son on booking.com. In the website, I was asked who will be coming so I answered me, my wife and our son. Unfortunately, after 3 attempts (30 minutes), booking.com was bugging so I had to call directly. - When I called, I asked for a bedroom. I was a bit tired trying booking the room online and I didn't mention we would come with my son. I wasn't asked either by the female manager on the phone. The manager said she booked the room for us so everything was fine (I thought) - We then arrived at the place. It was nice like in the pictures, so I have nothing bad to say about it. - Soon, after we arrived, the female owner said that the place was not for kids (ok I understand that) and she said it was my fault I didn't tell them. So from that point, I already had this strange feeling that we were not the ”good customers” they are used to (basically a couple of old people without kids). I said nothing and acknowledged, hoping that we will not get any more comments like that if we are careful with our kid. - The next day, our son jumped for 10 minutes in the room at 2pm (not at night at all) and we were trying to calm him down. Note that our son does not behave like that at night, and he is rather a very easy child, as our nannies told us. Later, we got a comment from the female owner saying that our son should not jump at night since she was afraid to get bad reviews from the other people in the guest house. I told her it will not happen at night (and it didn't happen at night during the whole stay, moreover our son didn't jump again even during the day). At this time, I thought: Ok our son didn't do anything bad at night, and how about us? Only the other good people coming (as I said old people without kids) are important so their feedbacks are gold but regarding us, no, our stay is not important at all (who cares about parents who are trying their best to make the stay a wonderful moment and respectful???). At this time, I was already starting to feel uncomfortable honestly. But I politely complied. - The next day we went to the nice fresh market of Quillan to buy food for lunch. I bought some lasagna expecting that they will be ready to cook, as it is 99% of the time when you it at the fresh market. Unfortunately, after buying it, I figured out they were frozen and required to be cooked in the oven (it was in an aluminium container). So at this time, I thought that the owners would be annoyed that we ask kindly for their oven. Unfortunately, I was right... My wife asked to heat the lasagna in the oven. Then when she came back with the lasagna, I noticed it was not fully reheated. So I went to the male owner politely asking it to be reheated a bit more. Then he talked to me in a very harsh way (honestly, he made me feel like I was very stupid. He was saying that it should h
Eccezionale
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