Svizzera: hotel con palestra nella provincia di Canton Ginevra

Management please check this review and travellers please watch out!!!  A  nice clean hotel with great restaurant which made me feel like home. Closed to the airport though location is a bit difficult for me to walk to the airport, but they have nice shuttle service to take guests from/to the airport.  In my mind, I praised it was the best airport hotel I was staying ever, and they deserved a great review. (that was what I felt at the beginning). With the reasons above I had extended to stay one more night to check out on 12 May 2025 when I could easily move to the hotel in front of it for the extra day (Nash Suites airport hotel) with cheaper price. I chose to stay.  I Got Really Upset And Disappointed when a box of Chocolate in my room got lost. I have pictures attached here in the review!!! Chocolates in Switzerland are very unique, and I intentionally went to Sweetzerland (a chocolate boutique) on Saturday to purchase two boxes for my friends in the Netherlands because Sweetzerland closes on Sunday. One box cost me CHF 22. On Sunday May 11, I went out till the evening around 6pm.  As soon as I got back to the room, I realized one box of my chocolates was gone but left me the white gift wrap. I immediately went down to report to the receptionist. The one I first talked to was nice. She seemed willing to help solve the problems. She referred me to talk to another receptionist, her colleague but the lady she referred wasn’t available at that time. She asked me to go talk later again. When I did, the second receptionist said all the managers, and house keeping they needed to talk to left because it was after 6pm. I asked her to call them. She said that was impossible. So, verfication wasn’t successful. Instead, she asked me to leave my contact number in Europe and email address because I was gonna check out the next morning 4 am. She claimed by the next morning 4:30 am after they talked, they would come up with a solution and would contact me. I waited for two full days, and no call or email received. This IGNORANCE shouldn’t be done. This considers BAD SERVICE!!! This shows that you don’t care about short stay travellers. How unsafe the guests would feel??? Now, it has come to the point that I was complaining about losing one chocolate box to complaining about bad manner of the receptionist! There were 3 receptionists that evening, she was the second lady who sat down in the middle with longer face shape. It happened on May 11 evening, and my room number was 311.  Management Please check and take this action seriously!!! Don’t let the act and services of those ladies ruined your hotel’s reputation. It was supposed to be a great 5 stars hotel but it ended up as one star. It is a shame to let the reputation go down this way. Our family also ran a hotel in our home county, so I deeply take sympathy on you and want you to know!!! PLEASE Definitely Check and Verify!!! Don’t make your guests feel like you don’t care especially for those overseas guests who go and do a short stay.  It is not the value of a box of chocolate matters, it is about housekeeping lady’s behavior and the ignorance of the receptionist!!! What if I left my other stuffs unlocked in the luggage on that evening?!? She probably would take something important on that luggage too.  Please You Should Check with the housekeeper and the receptionist on that day!!!!!!

Hotel molto ben posizionato vicino alla stazione, servizio impeccabile con personale premuroso e molto cordiale, prezzi flessibili rispetto ad altri hotel di Ginevra. Ti forniamo un pass per viaggiare liberamente sui trasporti urbani che è molto pratico, le camere sono spaziose, pulite e se scegli di riordinare la tua camera ti vengono offerte le bevande gratuite. Lo consiglio vivamente e torno all'NH HÔTEL GENEVE ogni volta che vengo a Ginevra.

Le strutture dell'hotel sono nuovissime, molto pulite e spaziose. È possibile trovare la fermata dell'autobus a 3 o 4 minuti a piedi dall'hotel e ci vogliono solo 10 minuti per raggiungere direttamente l'aeroporto di Ginevra. Ci vogliono circa 15 minuti per uscire dalla città ed è relativamente comodo raggiungere varie attrazioni. Ma non so se il funzionamento dell'hotel appena aperto non è ancora perfetto Il check-in è molto, molto lento Inoltre ho già pagato la tariffa della camera in anticipo, ma al momento del check-in il mio ordine era sbagliato con gli ordini di altri ospiti, con conseguente ulteriore addebito. Sebbene sia stato immediatamente restituito, l'intero processo ha richiesto molto tempo e il check-in ha richiesto più di 30 minuti. Dato che la camera non era pronta al momento del check-in, non sono tornato fino alle 17-18 circa, ma ci sono voluti comunque più di 25 minuti per ottenere la tessera della camera e i bagagli preparati. All'inizio non c'erano molte persone in coda, ma poiché era troppo lento, sempre più persone aspettavano in fila nella hall.

My friend and I had thoroughly enjoyed our stay. Don't be discouraged with this not being in the city centre because the free public transport is just outside the hotel. Make sure to check out the 4th floor of the hotel because the view of the mountain is amazing. The mini kitchen is handy for us. And with Lidl just a few steps away, we had some delicious cheap meal. Guys from the airport, ask the information desk where the metro stop. Don't take a taxi but take the metro and make sure you get your mobile free transport pass. From the airport it is only less than 10 mins ride. We did not spend a penny exploring the city and transport to the airport. I hardly write a review, but it is worth writing this to help others.

Tutto bene, la navetta dall'aeroporto è veloce solo 5 minuti. Il personale è Kind. Amo le campane Audemars Piguet al conto.

we got airport shuttle service directly from airport to hotel, got away from the hassle to push around with our bags first day in geneva. hotel provided us free transport card to tour around geneva, receptionist given us guide to nearest tram station. could saviour yourself some late night supper with mcdonald’s which just 2mins walk from hotel. hotel cleanliness was great! ambience was nice, bathroom’s hot water was hot enough! overall great stay!

The service is kind and does help to arrange the shuttle bus. It is my favorite part of the MERCURE, and it is also the reason I choose Mercure next time. The traffic is also convenient, and the train station is near the hotel. However, after work or a meeting, it might be late for dinner. There are no refrigerators in the room to store the food or drink. Either, there is no microwave to heat the food is. Thank you

Absolutely fantastic 6 days here Staff helpful and kind  Excellent base  near tram and bus  Studio’s were spotless  Good gym and sauna  Special mention to all the lovely staff  Nathalie always had time to advise and ask about our day  Communication by phone and email was prompt and correct.    Thank you again

Stavo per arrivare tardi la scorsa sera, quindi ho scritto all'hotel per chiedere il trasporto dall'aeroporto all'hotel, e mi hanno detto molto attentamente e proprio il servizio di navetta. Quando sono arrivato all'hotel, la persona di ufficio, un gentiluomo svizzero, era estremamente ospite, amichevole, autentico, dettagliato in buon senso, utile e professionale. Mi ha anche aiutato a prenotare un taxi per il giorno dopo. Che grande modo di accogliere un ospite. Molti impiegati di ufficio in tutto il mondo dovrebbero imparare da lui! La stanza era molto bella, tutto bene, abbastanza grande, e aveva tutte le attrezzature. Ottimo pranzo all'hotel: buona cucina. Ho dovuto lasciare il mio bagaglio al concierge, e tutto è stato molto bene. L'unico punto per il miglioramento: quando sono andato, ho chiesto a una signora al ricevimento, apparentemente svizzero, di aiutarmi a recuperare il mio bagaglio e a prenotare un taxi per me. L'ha fatto solo in modo freddo e lontano. Dovrebbe andare a trovare un altro lavoro in un'altra industria. Uno dove può continuare a essere inamichevole.

Hotel molto vecchio, ci sono opzioni migliori. Proprio accanto alla stazione ferroviaria, puoi scegliere di prendere il treno.