Andorra: hotel con palestra nella provincia di Parrocchia di La Massana

L'hotel lo conosco da molti anni e mi hanno ricevuto come cliente che sono stato, ci hanno dato una buona camera la parte 5 stelle, ma non per prenotare attraverso Trip. Inoltre prenota una stanza e poi li mi hanno fatto pagare una seconda persona, con un supplemento per mia moglie, e questo per me è di cattivo gusto. Siete dei cattivi. La stanza che ci hanno dato non usciva acqua calda e la colazione separata era per me caro 18 e. Quindi ho scelto di scendere un giorno. Mi hanno detto che erano 9 e ma non è stato così. L'hotel è molto buono, ma ci siamo riusciti a non andare, ma credo che ce ne andremo di nuovo, perché gli intermediari sono inefficaci, e vedranno chi prende il tontin.

I know that a review has to be balanced, and therefore it is probably best to start with the positives. The hotel location is spectacular, the swimming pool is decent and the grounds are well kept. Upon arrival, the reception staff were friendly and helpful. After that, there are huge problems with the hotel. The room is tired looking, with a slight musty smell and decor in need of an upgrade. The bed is an old wooden number that has seen better days and creaks like a pirates galleon. The room is boiling hot, with no functional air control. It has, thus far, been one of the worst nights sleep of my life. However, the main thing to avoid is the restaurant. For dinner, the kitchen serves a grand total of 5 dishes - 3 starters and 2 mains (pork and salmon - vegans should count themselves lucky not to be catered for). For starter, I had a ‘focaccia’ that was essentially a thick, tasteless doorstop bread of the type my bad grammar school used to serve to keep us sedated. This was covered in a layer of greasy cheese-adjacent substance and what could generously be described as ‘ham’. My wife had a goats (‘gods’ according to the menu, though what kind of benevolent deity would have inflicted this meal upon His children remains to be seen) cheese parcel. The parcel was about as well received as an Amazon Prime delivery that has been booted over next door’s fence. Onto the main, and the ‘pork’ was fatty and undercooked, served with a few slices of poorly fried potato that seemed to subliminally scream the word ‘sorry’. My wife’s salmon was an insult to a fishes’ memory - slimy and unappealing, tossed carelessly on some tired lettuce and a few beetroot cubes. The price of €25 per person may have been reasonable if that was the amount we were being paid to eat it. The most ridiculous part of the evening though was the service. About 10 waiters hovered around the dining room, a number that seems high until you realise that a separate team member performs each task. Drinks and bread was one waitress. Ordering food was a waiter. Delivery of the starter was another waiter. Another waitress collected the plates. Another brought the cutlery for the main. Another brought the main. Another dressed in a full bomb disposal suit delivered the bill. After a while it becomes obvious that it is a strategy to diminish responsibility through collectivisation - it’s like a philosophical conundrum- if a crap meal is served but no one actually served it, did it really happen? Unfortunately for us, the answer is yes, and I still have ten hours trying to sleep in this unbearable inferno. On this occasion, rather than ‘gods’ cheese, I suspect that both the meal and the room have been designed by the other guy…

I did a lot of research on this hotel when I booked with Crystal Ski. I had a fantastic stay at Hotel Yomo Patagonia - the staff were all so lovely and helpful. The rooms are large and extremely clean, with stunning views. They do have single beds though! The hotel cleaning staff seemed fine with us pushing ours together temporally. Things to know. The restaurant is on the 4th floor. My room was also on the 4th floor right next to the restaurant, and this stressed me out when I first noticed, however I barely had any noise disturbance. I can imagine if there had been school trips though, this would have been an issue. The ski store room is easy to access and you guy rent padlocks from the front desk. The hotel is next to a ski lift that goes up to the slopes, you basically have a private ski lift and avoid any queues! The bar area downstairs do great cocktails and is a lovely place to relax. The best thing about this hotel was the hidden wood fired hot tub that you can book at the front desk. We did it twice and this is a memory I’ll remember forever. Definitely do it if you’re staying at this hotel!

The location is BREATHTAKING. I don’t know that we’ve ever stayed somewhere so beautiful. The hotel itself is nice. Lodge type feel with a lot of wood. I will say that I’d recommend asking for one of the renovated rooms (as other travelers have indicated). We initially were put in an older room and it was very dated. We asked for a room in a renovated area and it was perfect. Very spacious and comfortable. There are a few amenities missing which was a bit strange for a 4 star hotel - for example no hand soap in the bathroom and the front desk said to use the shower gel, no cork screw in the room, only 1 bottle of water provided for a 3 night stay, no lotion, no hair conditioner etc. It was fine but I’d expect more from a hotel rated 4 stars. We didn’t mind the elevator/lifts at all, however people who don’t like having to move around much may be put off by this and the number of buildings you need to travel between. The whole spa/pool experience seems overly complicated. You need a reservation for the “kids pool” yet it’s attached to the spa pool, you need a token and key to use the locker however the token is only 1 time use and you have to go back to the spa reception if you ever need to open your locker, there are different cards/keys for the spa rather than the room so you always need them with you, you need a bath cap for the indoor pool but not the outdoor pool, etc. It really seemed like it could be simplified. The hikes around the resort are so great. Don’t miss hiking up to the church (about 20 mins. We did it with our 2 year old and it was fine), and take the path by the river into La Vella - it’s so beautiful. Breakfast was plentiful and the staff are so nice. The play area for toddlers is really awesome. I heard they are putting another one in so that’ll be a great addition!

We're staying here at the moment on a ski trip and I'm putting pen to paper mainly to give the staff a huge thumbs up. All the staff are pleasant and helpful. The restaurant staff, bar staff and the cleaning teams, are absolute stars . So many smiling faces. I don't think we have had such consistency of high service, with such friendly staff anywhere. It's quite busy here in the hotel at the moment, with gatherings of large Spanish families, so you could understand if the staff let things slip a little, but no, they haven't. The bar and restaurant staff are unbelievably efficient and super friendly. The just don't stop. Maybe it's clever recruitment, good training, or just good people who do their jobs well. Whatever it is, it shines through and we really are appreciative of it. The reception staff are super helpful too. We had a light break and it was fixed within an hour of us reporting it!! Great service. The hotel delivered all that we would expect from it. Comfortable, clean, a decent buffet for breakfast and dinner and a buzzing atmosphere in bar. It's our first visit to the town of La Massana and we will definitely return. Lovely little town, with easy access to Andorra la Vella too. We have stayed in Soldeu a couple of times and although we like it, we prefer it here. I think it would be a beautiful summer destination too. Anyway, a final shout out to the amazing staff at Magic La Massana. You're definitely smashing it, in all the right ways.

This hotel used to be amazing under private ownership but now as part of a group it’s lost it’s charm, character and is sterile. The breakfast is double the price it was but very poor and limited. The dinner is a ridiculous price for what they offer which explains the dining room being empty the three nights I was there. Service is rude and non existent due to lack of staff. Worst - they now charge €15 per night to park. We are not in town this is middle of no where and a huge car park. Please, please don’t waste your money. This used to be my home in Andorra - I’ve stayed here 27 times in 4!years but for my next visit I will be staying somewhere else. Avoid.

The Ushuaia hotel was extremely comfortable, spotlessly clean with a great selection of really good food from the buffet which was different each night. The only minor irritation with the hotel was the bar staff who, all though were fantastic, the service was very slow at busy times. Free ski lockers were provided in the hotel & it was only 1 minute to the lift. I would highly recommend the hotel but a have a few warnings if you are skiing with beginners: If you are booking this is a ”ski in” hotel, beginners will struggle to get down the Blue run to the hotel. I have skied for 30 years & would say that it was a difficult blue & you would have to come down on the chair. I have seen many comments saying Arinsal is a great place for beginners. I totally disagree. There is only one nursery slope, & I appreciate that it was half term, but it was heaving. Beginners we spoke to were bored as the queue wasn't worth 15 seconds of skiing before re-joining the long queue. There is a Green marked on the piste map but even a ski guide said it's really a blue. Pal next door has much better beginner facilities. However, as a beginner to get to the nursery slopes in Pal, you would need to travel on the bus, but only for about 8 minutes. There is a cable car from the top of Arinsal across to Pal, but you would need to ski down Blue's to get to the nursery slopes. Getting back to Arinsal, by the Free Bus or the L5 service, on the day we tried, as my wife is not a confident skier, included an hour wait at the bus stop in Pal as information on times is sketchy at best. Both services do take you back to the Ushuaia though. Intermediate skiers would find the amount of ski school trains in your way annoying. Yes everyone has to learn but, there are simply too many instructors & some classes were 14 strong so you are picking your way around them. I must mention the cleanliness of all facilities on the mountain as they were brilliant. Lunchtime eating was priced reasonably as well in both Arinsal & Pal. Would I go back to the Ushuaia, definitely Would I go back to ski in Arinsal, maybe Would I go back to ski in Pal, yes

I know that a review has to be balanced, and therefore it is probably best to start with the positives. The hotel location is spectacular, the swimming pool is decent and the grounds are well kept. Upon arrival, the reception staff were friendly and helpful. After that, there are huge problems with the hotel. The room is tired looking, with a slight musty smell and decor in need of an upgrade. The bed is an old wooden number that has seen better days and creaks like a pirates galleon. The room is boiling hot, with no functional air control. It has, thus far, been one of the worst nights sleep of my life. However, the main thing to avoid is the restaurant. For dinner, the kitchen serves a grand total of 5 dishes - 3 starters and 2 mains (pork and salmon - vegans should count themselves lucky not to be catered for). For starter, I had a ‘focaccia’ that was essentially a thick, tasteless doorstop bread of the type my bad grammar school used to serve to keep us sedated. This was covered in a layer of greasy cheese-adjacent substance and what could generously be described as ‘ham’. My wife had a goats (‘gods’ according to the menu, though what kind of benevolent deity would have inflicted this meal upon His children remains to be seen) cheese parcel. The parcel was about as well received as an Amazon Prime delivery that has been booted over next door’s fence. Onto the main, and the ‘pork’ was fatty and undercooked, served with a few slices of poorly fried potato that seemed to subliminally scream the word ‘sorry’. My wife’s salmon was an insult to a fishes’ memory - slimy and unappealing, tossed carelessly on some tired lettuce and a few beetroot cubes. The price of €25 per person may have been reasonable if that was the amount we were being paid to eat it. The most ridiculous part of the evening though was the service. About 10 waiters hovered around the dining room, a number that seems high until you realise that a separate team member performs each task. Drinks and bread was one waitress. Ordering food was a waiter. Delivery of the starter was another waiter. Another waitress collected the plates. Another brought the cutlery for the main. Another brought the main. Another dressed in a full bomb disposal suit delivered the bill. After a while it becomes obvious that it is a strategy to diminish responsibility through collectivisation - it’s like a philosophical conundrum- if a crap meal is served but no one actually served it, did it really happen? Unfortunately for us, the answer is yes, and I still have ten hours trying to sleep in this unbearable inferno. On this occasion, rather than ‘gods’ cheese, I suspect that both the meal and the room have been designed by the other guy…

We're staying here at the moment on a ski trip and I'm putting pen to paper mainly to give the staff a huge thumbs up. All the staff are pleasant and helpful. The restaurant staff, bar staff and the cleaning teams, are absolute stars . So many smiling faces. I don't think we have had such consistency of high service, with such friendly staff anywhere. It's quite busy here in the hotel at the moment, with gatherings of large Spanish families, so you could understand if the staff let things slip a little, but no, they haven't. The bar and restaurant staff are unbelievably efficient and super friendly. The just don't stop. Maybe it's clever recruitment, good training, or just good people who do their jobs well. Whatever it is, it shines through and we really are appreciative of it. The reception staff are super helpful too. We had a light break and it was fixed within an hour of us reporting it!! Great service. The hotel delivered all that we would expect from it. Comfortable, clean, a decent buffet for breakfast and dinner and a buzzing atmosphere in bar. It's our first visit to the town of La Massana and we will definitely return. Lovely little town, with easy access to Andorra la Vella too. We have stayed in Soldeu a couple of times and although we like it, we prefer it here. I think it would be a beautiful summer destination too. Anyway, a final shout out to the amazing staff at Magic La Massana. You're definitely smashing it, in all the right ways.

This hotel used to be amazing under private ownership but now as part of a group it’s lost it’s charm, character and is sterile. The breakfast is double the price it was but very poor and limited. The dinner is a ridiculous price for what they offer which explains the dining room being empty the three nights I was there. Service is rude and non existent due to lack of staff. Worst - they now charge €15 per night to park. We are not in town this is middle of no where and a huge car park. Please, please don’t waste your money. This used to be my home in Andorra - I’ve stayed here 27 times in 4!years but for my next visit I will be staying somewhere else. Avoid.

The Ushuaia hotel was extremely comfortable, spotlessly clean with a great selection of really good food from the buffet which was different each night. The only minor irritation with the hotel was the bar staff who, all though were fantastic, the service was very slow at busy times. Free ski lockers were provided in the hotel & it was only 1 minute to the lift. I would highly recommend the hotel but a have a few warnings if you are skiing with beginners: If you are booking this is a ”ski in” hotel, beginners will struggle to get down the Blue run to the hotel. I have skied for 30 years & would say that it was a difficult blue & you would have to come down on the chair. I have seen many comments saying Arinsal is a great place for beginners. I totally disagree. There is only one nursery slope, & I appreciate that it was half term, but it was heaving. Beginners we spoke to were bored as the queue wasn't worth 15 seconds of skiing before re-joining the long queue. There is a Green marked on the piste map but even a ski guide said it's really a blue. Pal next door has much better beginner facilities. However, as a beginner to get to the nursery slopes in Pal, you would need to travel on the bus, but only for about 8 minutes. There is a cable car from the top of Arinsal across to Pal, but you would need to ski down Blue's to get to the nursery slopes. Getting back to Arinsal, by the Free Bus or the L5 service, on the day we tried, as my wife is not a confident skier, included an hour wait at the bus stop in Pal as information on times is sketchy at best. Both services do take you back to the Ushuaia though. Intermediate skiers would find the amount of ski school trains in your way annoying. Yes everyone has to learn but, there are simply too many instructors & some classes were 14 strong so you are picking your way around them. I must mention the cleanliness of all facilities on the mountain as they were brilliant. Lunchtime eating was priced reasonably as well in both Arinsal & Pal. Would I go back to the Ushuaia, definitely Would I go back to ski in Arinsal, maybe Would I go back to ski in Pal, yes

La posizione è un po' sbagliata perché è sulla strada con curve. Ha l'hotel in un sito e spa e bar in un altro edificio ... per andare al spa devi andare bagnato per strada ... La cena e il servizio buoniiiisimo

L'hotel lo conosco da molti anni e mi hanno ricevuto come cliente che sono stato, ci hanno dato una buona camera la parte 5 stelle, ma non per prenotare attraverso Trip. Inoltre prenota una stanza e poi li mi hanno fatto pagare una seconda persona, con un supplemento per mia moglie, e questo per me è di cattivo gusto. Siete dei cattivi. La stanza che ci hanno dato non usciva acqua calda e la colazione separata era per me caro 18 e. Quindi ho scelto di scendere un giorno. Mi hanno detto che erano 9 e ma non è stato così. L'hotel è molto buono, ma ci siamo riusciti a non andare, ma credo che ce ne andremo di nuovo, perché gli intermediari sono inefficaci, e vedranno chi prende il tontin.

I did a lot of research on this hotel when I booked with Crystal Ski. I had a fantastic stay at Hotel Yomo Patagonia - the staff were all so lovely and helpful. The rooms are large and extremely clean, with stunning views. They do have single beds though! The hotel cleaning staff seemed fine with us pushing ours together temporally. Things to know. The restaurant is on the 4th floor. My room was also on the 4th floor right next to the restaurant, and this stressed me out when I first noticed, however I barely had any noise disturbance. I can imagine if there had been school trips though, this would have been an issue. The ski store room is easy to access and you guy rent padlocks from the front desk. The hotel is next to a ski lift that goes up to the slopes, you basically have a private ski lift and avoid any queues! The bar area downstairs do great cocktails and is a lovely place to relax. The best thing about this hotel was the hidden wood fired hot tub that you can book at the front desk. We did it twice and this is a memory I’ll remember forever. Definitely do it if you’re staying at this hotel!

The location is BREATHTAKING. I don’t know that we’ve ever stayed somewhere so beautiful. The hotel itself is nice. Lodge type feel with a lot of wood. I will say that I’d recommend asking for one of the renovated rooms (as other travelers have indicated). We initially were put in an older room and it was very dated. We asked for a room in a renovated area and it was perfect. Very spacious and comfortable. There are a few amenities missing which was a bit strange for a 4 star hotel - for example no hand soap in the bathroom and the front desk said to use the shower gel, no cork screw in the room, only 1 bottle of water provided for a 3 night stay, no lotion, no hair conditioner etc. It was fine but I’d expect more from a hotel rated 4 stars. We didn’t mind the elevator/lifts at all, however people who don’t like having to move around much may be put off by this and the number of buildings you need to travel between. The whole spa/pool experience seems overly complicated. You need a reservation for the “kids pool” yet it’s attached to the spa pool, you need a token and key to use the locker however the token is only 1 time use and you have to go back to the spa reception if you ever need to open your locker, there are different cards/keys for the spa rather than the room so you always need them with you, you need a bath cap for the indoor pool but not the outdoor pool, etc. It really seemed like it could be simplified. The hikes around the resort are so great. Don’t miss hiking up to the church (about 20 mins. We did it with our 2 year old and it was fine), and take the path by the river into La Vella - it’s so beautiful. Breakfast was plentiful and the staff are so nice. The play area for toddlers is really awesome. I heard they are putting another one in so that’ll be a great addition!